Had read encouraging reviews of this hotel, but was quite disappointed: The bunkbed in our room was coming apart, and had screws sticking out; I notified the front desk of thsi the first morning, and was told that someone would fix things, but two days later upon checkout nothing had been done. Ah yes -- checkout: I was too honest and noted that they had not charged us for the evening meal we had had the first night; much to-ing and fro-ing as they asked what we had eaten, how much had been charged, etc. as if that was my problem When they finally found the food bill, there was no expression of gratitude for my honesty, just typical rude processing of yet another guest. The breakfasts were below average -- improperly cleaned cutlery and glasses, watery coffee, greasy buffet, and the "to order"breakfast they got wrong on both days. The only saving grace was the trainee receptionist, who was extremely helpful and pleasant when we checked in, and at checkout; she obviously hadn't yet been infected by the impersonal, processing colleagues / managers who were training her -- she should be at a much better establishment that deserves her attention to customers. Decent pool, too.
- Official Description (provided by the hotel):
- The Esplanade Hotel is a contemporary family-focused hotel overlooking the world-famous Fistral Beach in Newquay with stunning views from inside and out. The Hotel is more than just a place to sleep - it's a place where you can enjoy quality family holidays on the North Cornwall coast; from splashing about in the heated indoor pool and dining together in the informal family-friendly Ocean View Restaurant to exploring the indoor and outdoor play areas or chilling out in the reception lounge whilst soaking up the view and enjoying a coffee. The hotel is also home to the Quiksilver Surf School and all guests receive discounted surf lessons and equipment hire- the Esplanade Hotel really does have something for all the family! ... more less
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- Also Known As:
- Esplanade Hotel Newquay
- The Esplanade Hotel Newquay, Cornwall