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£138
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Terry W
Saint Augustine Beach, Florida

Couples beware!

1.0 of 5 bubblesReviewed 6 Aug 2021
Location was perfect, adjacent from Fistral Beach however apart from the location and the staff, unfortunately there’s not much else positive to say.

The hotel has apparently just undertaken a refurbishment although it was difficult to understand where, it certainly didn’t include adding AC , safes into the rooms or in stopping the room doors from slamming.
This hotel is for families with children who are unruly, whose parents want to feel safe in letting their children run riot everywhere including the restaurant and along the hallways.
The staff are friendly, helpful and knowledgeable of the area however there are not enough of them, even the adult only bar was closed during the duration of our visit.

The two saving graces, staff, were Sarah and Blaine (apologies if I have misspelled any or either of their names).
Date of stay: August 2021
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Sarah Vine, Guest Services / Front Office at The Esplanade Hotel, responded to this review
Responded 18 Nov 2021
Thank you for taking the time to leave us this feedback on your stay with us. I am saddened to hear that on this occasion we have not quite met your expectations. If there is anything you wish to discuss in more detail directly pleased do not hesitate to contact us directly on 01637 873333. Kind regards, Sarah
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews milk and cookies build a bear cinema room books and games family friendly hotel fistral beach soft play cove restaurant adult bar reception lounge play area before bedtime family room great location overlooking mattress topper great touches swimming pool
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Reviewed 2 August 2021

Had an amazing stay at the Esplanade hotel! The staff
were all so pleasant, rooms were clean, food was tasty and amazing views.

The chef was always so accommodating to all of a dietary requirements and nothing was ever to much hassle which made our stay a lot easier!

There is a variety of activities for the children to do and would highly recommend for younger ages!

All the bar staff/ waitresses were always extremely friendly and always had a smiley face for us.
Special thanks to Chris for being so professional and going above and beyond his duty! Great asset to the team.

Date of stay: July 2021
Trip type: Travelled with family
Thank careyannas2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Vine, Guest Services / Front Office at The Esplanade Hotel, responded to this reviewResponded 18 November 2021

Thank you for taking the time to leave us feedback on your stay. I am so pleased to hear you have enjoyed your stay and that the team have made you feel so welcome, I am also happy to see yo have enjoyed your meals safe in the knowledge that your dietary needs have been taken care of. I will pass on your kind comments to Chris and the team as well. I hope we will see you again in the future. Kind regards, Sarah

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Reviewed 2 August 2021

We have been meeting a group of friends at the Esplanade every July for 20 years and always enjoyed our stay. The refurbishment that was completed during lockdown is impressive and has enhanced the hotel. There were a couple of issues with service and menu choice but I am sure these will be addressed and resolved as quickly as possible. If you are planning a holiday in Newquay, choose the Esplanade for your stay. You will not be disappointed.

Room tip: Choose a sea view room. The views across Fistral Bay are worth the additional expense.
Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BrianHonan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Vine, Guest Services / Front Office at The Esplanade Hotel, responded to this reviewResponded 12 November 2021

Thank you for leaving us this lovely review of your stay with us, I am so pleased you have enjoyed your return visit and appreciate all the changes we have made to the hotel during our recent refurbishment. I hope we will be seeing you again in the future for your next stay with us. Kind regards, Sarah

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Reviewed 30 July 2021

We took our granddaughters away for a few days and chose the Esplanade because it is right near the beach and the rooms have amazing views. We also stayed here previously for a night on our way down to Falmouth.

The hotel has been revamped and is practical, fresh and bright. They cater very well for families and dogs. The children play well together in the play area, pool and cinema.
The Cove restaurant is very informal and laid back. All the waitressing staff are friendly and welcoming. The food is tasty and the portions are big. Our granddaughter s enjoyed the choice at breakfast. The staff work so hard to keep everything clean - I don’t know how they do it when they are right next to the beach!
Our room was large with a separate bit for the children’s bunk beds. The view was amazing- watching the surfers in the waves. The choice of drinks in the rooms were varied - tea, coffee,hot chocolate with marshmallows and squash with shortbread biscuits. We had an ample supply of towels. Housekeeping worked hard to refresh rooms daily.
We would recommend this hotel for a break for anyone. We would definitely come again.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank wane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Cameron, Other at The Esplanade Hotel, responded to this reviewResponded 31 July 2021

Thank you for your kind words and we are so pleased that you had a lovely stay with your granddaughter. We hope to see the whole family again soon!

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Reviewed 12 July 2021

Thank you so much to all the team for a great stay! Rob was a fantastic host and very helpful letting us know recommendations of places to go, the hotel was easy to find and we had everything we needed rooms also clean and comfortable
The ladies that served us at breakfast time were lovely and really enjoyed the breakfast!
Location was right near the beach and everything you need in walking distance

Date of stay: July 2021
Trip type: Travelled as a couple
Thank 998kierap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Cameron, Other at The Esplanade Hotel, responded to this reviewResponded 29 July 2021

Thank you so much for your kind words and I will ensure they are passed onto the team.

We hope to welcome you back in the future,

Kind Regards,
Laura Cameron
Operations Director

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Reviewed 10 July 2021

This hotel has beautiful views of fistral. Really nice decor. Clean room. Firm horrible pillows. The third bed wasn’t made for my son. The hot tub was filthy. Our breakfast was cold and dry, my sons food had a hair in it. I was so relieved that before I went for the brekkie and swim I tried to get one more night. But they wanted to charge from £187 a night to to £260. It’ll be a great hotel if it wasn’t for all those wrong things. But charging the prices they charge. They have to up their game. The customer service isn’t quite up there. And a trainee manager spoke to me. She’s not quite got it.

Date of stay: July 2021
Trip type: Travelled with family
Thank Seaside20517
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Cameron, Other at The Esplanade Hotel, responded to this reviewResponded 29 July 2021

Dear Seaside20517

I was sorry to read that you did not enjoy your stay with us, if you would like to discuss this further please do not hesitate to reach out

Kind Regards,
Laura Cameron
Operations Director
laura@philema.co.uk

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