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Mark C

Birthday weekend away

5.0 of 5 bubblesReviewed 14 Apr 2024
Great hotel room the food was good as was the amenities the location was lovely overlooking the beach which was perfect.
The staff were all really nice and couldn't do enough for you hope to visit again when the summer has arrived
Only gripe would be parking may be difficult when busy
Date of stay: April 2024
Room Tip: The pool area can be busy and full of yougsters
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Lauren Fountain, Other at The Esplanade Hotel, responded to this review
Responded 15 Apr 2024
Dear V9861ZAmarkc,

Thank you for taking the time to share your feedback on your recent stay at The Esplanade Hotel. We are delighted to hear that you enjoyed your experience with us and that you found our hotel room, food, amenities and location to your liking.
We are glad that our staff made your stay memorable and that you found them to be accommodating and friendly.

We appreciate your kind words and are thrilled to hear that you hope to visit us again when the summer season arrives. It would be our pleasure to welcome you back to The Esplanade Hotel and provide you with another fantastic stay.
Regarding your feedback about parking, we understand that it can be challenging during busy times. We are constantly looking for ways to improve our services and facilities and we will consider your comment to enhance the parking experience for our guests.

Thank you once again for your review and for choosing to stay at The Esplanade Hotel. We look forward to hosting you again in the future.

Warm regards,

Claudia

Duty Manager

The Esplanade Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (222)
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All reviews milk and cookies build a bear cinema room books and games family friendly hotel fistral beach soft play cove restaurant adult bar reception lounge play area before bedtime family room great location overlooking mattress topper great touches swimming pool
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Reviewed 4 April 2024

We booked the Esplanade Hotel for a special occasion, for one night over the Easter weekend, and specifically requested the best room with the free standing bath tub.
When we arrived we were pleased to be able to check in at 1pm, and we had the room we had asked for.
The receptionist was friendly and gave us the relevant information.
That evening we ate in the hotel restaurant, and were seated with amazing views over the sea, which was brilliant.
The chef kindly made salads for us, as he had just changed the menu and had taken it off, yet we were really craving it, as had looked previously at the online menu, so we really appreciated that. The only let down was our side order arrived so late that we had pretty much finished our mains by then.
That night however we were awoken 3 times, which somewhat tainted our stay.
When you pay that much in advance for the best room in the hotel, for couples, it’s very shocking that the reservation team would book a group of young lads right opposite us. This group started banging doors and loudly banging then at 3.30am, talking loudly, going along the corridor in and out of each other rooms. It started again at 4am, and the last bout 4.45am.
We were totally shattered as I realise the hotel can’t control what other guests do, however you do expect to get a nights sleep, as that’s what we book a room for.
The guests were totally ignorant to do that, but the blame rests with the person who would book them opposite that room.
We had to pre book a breakfast slot, and the coffee took ages to arrive, we had finished our first course, and when it did arrive the waitress had given us tea, not coffee. The porridge was dry and rubbery, and did not come with the honey etc it said on menu. I didn’t bother to ask for it as by that point we were just glad to be checking out. The restaurant was quite empty, so it wasn’t like they were making mistakes due to being packed.
We did enjoy the stay to a point, it’s just little things that could easily made it so much better. We did think as we had been in touch with the hotel on the phone and via email, and had paid a lot of money for the one night in said room, and that it was a special occasion, that they may have added a small touch to our room, but nothing. We realise it’s more extra charges for such things, but a little gesture would have gone a long way. We have stayed in 3 stars before and had more perks.
It’s a good hotel, and we realised it was family friendly before booking, which we have no issues with at all, it’s just the large groups who want to go out clubbing and boozing all night. Which wouldn’t have affected us if we hadn’t been saddled with them opposite us.
So sadly not the stay we were so excited for.

Room tip: If you want a good nights sleep ask to be away from large groups who are just there to drink and roll in at 4am
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank dawngU5474EE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren Fountain, Other at The Esplanade Hotel, responded to this reviewResponded 5 April 2024

Dear DawngU5474EE,

Thank you for sharing your feedback about your recent stay.

We are delighted to hear that our receptionist was friendly and gave you the relevant information you needed and that the evening you spent with us dining in our restaurant and looking at our amazing views over the sea was brilliant.

We are however truly sorry to hear about the disruptions that marred your special occasion and affected your overall experience.
Your concerns have been taken to heart and we would like the opportunity to discuss your experience further to address your concerns in a more personalised manner. If you would kindly email the Duty Manager at dutymanager@esplanadehotelnewquay.co.uk to give us the chance to rectify this situation and to enhance your impression of our hotel.
We appreciate your detailed feedback and regret that your stay did not meet your expectations. Your insights are invaluable as we strive to provide exceptional experiences for all our guests.

Thank you for bringing these matters to our attention and we hope to have the opportunity to restore your faith in our services in the future.

Warm regards,

Claudia

Duty Manager

The Esplanade Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2024 via mobile

Loved this hotel, probably the first hotel I’ve been too where they mostly cater for kids.

Came here with my young boy and he loved the soft play and the ability to run around care free. They put on a great Easter egg hunt, had a balloon artist, and also did milk and cookies for the kids on a night time, free of charge which most other hotels would have charged you.

The room was really nice, clean, tidy and lots of tea and coffee.

There was a cinema room with kids films on too which we didn’t use but looked great when I poked my head in.

There was an indoor pool to use too, which had a Sauna and hot tub, all clean and tidy.

The cocktail bar was really nice too as it felt like you were somewhere swanky inside which was a nice surprise as we didn’t no it was there.

The drinks prices were probably what surprised me the most, £5.80 a pint of Poretti, would easily pay more than that in a pub let alone a hotel, so was happy to drink in the hotel, think this is a good move as if the price was higher we probably wouldn’t have spent half as much there.

The staff were fantastic too, all happy and helpful and a credit to the hotel, everyone we spoke to all did so with a smile on their face.

My only 2 negatives for this hotel was the pillows were so thin they nearly blew out the window , even with 2 together it was like sleeping on an envelope!

Also the food menu wasn’t great, everything that came out looked nice but even between 4 adults we couldn’t pick anything we really wanted, annoying as we especially wanted to eat but for the prices couldn’t justify fish and chips or a burger, it was very very sparse.

Room tip: If it’s been raining the lower path across the golf course and top of Fistral beach heading towards the stable gets flooded with big puddles
Date of stay: April 2024
Trip type: Travelled with family
Thank Chubberoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren Fountain, Other at The Esplanade Hotel, responded to this reviewResponded 5 April 2024

Dear Chubberoo,

Thank you for sharing your wonderful feedback about your recent stay at The Esplanade Hotel. We are thrilled to hear that you and your young boy had a fantastic experience at our hotel, especially with the focus on family-friendly amenities and activities.

It warms our hearts to know that your son enjoyed the soft play area, fun Easter egg hunt, balloon artist, and the special touch of milk and cookies offered in the evenings. We strive to create lasting memories for families and we are delighted that you appreciated these offerings.

We are pleased that you found your room clean and well equipped, with a comforting array of tea and coffee. It's great to hear that the cinema room, indoor pool, sauna and hot tub added to your overall enjoyment of The Esplanade Hotel.
We appreciate your positive comments about our cocktail bar ambience and reasonably priced drinks, reflecting our commitment to providing a memorable and enjoyable experience for our guests.
Your feedback about the pillows and food menu is valuable to us and we apologize for any inconvenience caused. Rest assured, we will address these areas to enhance the comfort and dining options for our guests in the future.
We are truly grateful for your kind words about our happy and helpful staff and we are delighted to hear that they made your stay special with their outstanding service.

Thank you for being our guest and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Warm regards,

Claudia

Duty Manager

The Esplanade Hotel

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Reviewed 31 March 2024 via mobile

Went as a family with 2 small children. This is clearly a hotel for families. I’d avoid if wanting a quiet, serene experience as a couple…
But for us it was great.

Staff friendly and attentive.
Large rooms and smart downstairs.
Fabulous entertainment schedule for kids.
Lovely pool and sauna.
The view from the restaurant is amazing.
Cinema room lovely and perfect for kids.
5 mins walk from the beach down a steep path.

Things to improve if I had to nitpick:
Breakfast was included in our nightly rate but ISNT worth the £25pp they charge if it isn’t included… Very plain, unseasoned hot food. Nice pastries though.
Hot tub and pool need a deep professional clean just to get rid of a little build up on the walls of the pool.
Car parking is very tight and £15per day for a reserved and guaranteed space.

Most aggravatingly, we agreed to a £10per night charge for a cot as we thought it would be nice for the baby to have a proper cot and mattress instead of the travel cot.. to find a travel cot with some folded mattress toppers as a mattress when we arrived! Really disappointed with this.

If it wasn’t for the cot and poor hot food at breakfast, id have given 5*. That being said, we had a nice time and will probably return if coming back to the area.

Room tip: If staying over a weekend or school holidays, reserve a parking space. Always book breakfast and dinner as they tend to fill up.
Date of stay: March 2024
Trip type: Travelled with family
Thank ABICOL1129
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren Fountain, Other at The Esplanade Hotel, responded to this reviewResponded 5 April 2024

Dear Abicol1129

Thank you for taking the time to share your detailed feedback following your recent stay with us.

We are delighted to hear that you found our hotel to be a great fit for families with children and that you appreciated the friendly and attentive staff, spacious rooms, and excellent entertainment schedule for kids.
It is rewarding to know that you enjoyed the lovely pool, sauna, and breathtaking view from our restaurant, as well as the cinema room designed for children. We also appreciate your constructive feedback and your feedback is valuable to us, and we will address these concerns promptly to enhance the overall guest experience.
Regarding the cot issue, we apologize for the miscommunication and any inconvenience caused by the provision of a travel cot instead of the proper cot and mattress that was expected.
We strive to provide exceptional service and we value your suggestions for improvement. Please make sure to let us know directly when you next visit The Esplanade Hotel as we would be grateful for the opportunity to make it up to you and ensure a more seamless experience.

Thank you once again for sharing your insights and we hope to welcome you back in the future for a more rewarding stay.

Kind regards,

Claudia

Duty Manager

The Esplanade Hotel

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Reviewed 20 March 2024 via mobile

We had a lovely day at the esplanade using their pool/ spa facilities followed by an afternoon tea in the restaurant. The winning pool is well maintained, it’s smaller but all you need for a relaxing swim- the jacuzzi is lovely. The afternoon tea was so nice Diego in the restaurant was great and the staff seemed knowledgeable about my husband being gluten free. We are going to buy our in laws in Newquay an afternoon tea voucher for their birthdays as we enjoyed so much! The whole hotel is pristine and really lovely sea themed modern atmosphere.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Rachel C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren Fountain, Other at The Esplanade Hotel, responded to this reviewResponded 22 March 2024

Dear Rachel C

Thank you so much for taking the time to share your lovely feedback about your experience at The Esplanade.
It's wonderful to know that you found our pool well-maintained and perfect for a relaxing swim and that you enjoyed the jacuzzi. We are also delighted to hear that Diego provided excellent service in the restaurant and that our staff could accommodate your husband's gluten-free requirements.
Your kind words mean a lot to us and we are truly grateful for your recommendation. It's fantastic to hear that you are considering purchasing an afternoon tea voucher for your in-laws as a birthday gift – we're sure they will love it just as much as you did!
We take pride in our pristine hotel and the modern, sea-themed atmosphere we provide and it's heartwarming to hear that you appreciated it.

Thank you once again for choosing The Esplanade and we look forward to welcoming you back in the future!

Warm regards,

Claudia
Duty Manager

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Reviewed 17 March 2024

We have stayed in 3 different rooms and each one has been welcoming, clean, warm with lovely cosy beds. The staff couldn’t do enough for you. We have always found them to be so helpful, but not intrusive. The hotel is in such a lovely position overlooking Fistral beach, in walking distance of the town. There is a bus you can get from almost outside the hotel.
We will be going back because it’s great for long weekends when you just want to chill out or if you want longer to do some sightseeing.

Room tip: Beautiful view. Not in heart of Newquay so quiet and taxis are available into Newquay if you don’t fancy the walk (it’s not too far to walk)
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Brenda C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren Fountain, Other at The Esplanade Hotel, responded to this reviewResponded 18 March 2024

Dear S7990QMbrendac

Thank you for taking the time to share your delightful feedback following your recent stays at our hotel. We are thrilled to hear that you enjoyed your experience with us and found each room to be welcoming, clean, and equipped with cozy beds.
Your kind words about our staff's attentive and helpful service are truly appreciated. We take great pride in our team's commitment to providing exceptional hospitality while ensuring that our guests feel supported and cared for throughout their stay.
We would be honored to welcome you back and provide you with another delightful experience that meets and exceeds your expectations.

We look forward to hosting you again and creating more memorable moments together.

Kind regards,
Claudia
Duty Manager

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