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“Terrible experience”

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Best Western Porth Veor Manor Hotel
Ranked #16 of 37 Hotels in Newquay
Certificate of Excellence
Reviewed 1 June 2011

After booking this for a family holiday after a family member was diagnosed with a termal illness, we were all looking forward to it. When we called them to pay the balance we found we were not booked in, even tho we had paid £150 deposit. Then after staff beening extemelly rude they told us we could have the following week but it was going to cost us more money. We decided to cancel the holiday after having a rude call from the manager, but were told that because we were cancelling it we couldnt have our deposit back. The whole thing has been a nighmare and i would not recomend anyone booking a holiday through this hotel.

Stayed: May 2011, travelled with family
4  Thank joshua200511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acgriffiths, Manager at Best Western Porth Veor Manor Hotel, responded to this reviewResponded 30 June 2011

Please refer to my response under the title shame shame shame as this is written by the same person.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (542)
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448 - 454 of 542 reviews

Reviewed 24 May 2011

Comfortable, well maintained hotel on the cliff top above Porth Bay with easy access to the beach and coastal path. Good location from which to visit other parts of Cornwall, including Eden Project (about 1/2 hours drive). Excellent breakfast and dinner, although the dinner menu was the same on each of the three nights we were there. A little more variety would have been welcomed, say a daily special.

  • Stayed: May 2011, travelled as a couple
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Thank dmn277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2011

Stayed for three nights at the beach Villa.The Villa was well appointed with all mod cons and the equipment provided of excellent quality and the setting very pleasant .The staff were welcoming and a problem we had with the shower initially dealt with promptly and efficiently.The package we booked included two garden visits which were great particularly that to Lanhydrock and a dinner in the hotel.This was the only criticism we had several of the courses we ordered were either not available or had gone.However some of the alternatives which incurred surcharges were waived and the staff were full of apologies.We thoroughly enjoyed our stay at this hotel and would not hesitate to pass on our recommendation!

Stayed: May 2011, travelled with family
1  Thank harriers10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2011

Lovely hotel and friendly staff, very clean room and facilities. Only had the breakfast which was very nice. Great swimming area with heated pool. Room was very nice but very warm and had the worlds smallest tv. Overall would give it 8/10 and i would go again.

  • Stayed: May 2011, travelled with friends
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1  Thank aldergrove10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2011

I have just returned from a 3 night "Gourmet and gardens" break staying in one of the 2 bedroom appartments attached to the Porth Veor Manor hotel. The accomodation was exceptional - the furnishings and equipment in the appartment were of the highest standard and the cleaniliness of both the appartment and the hotel was exceptional. We were particularly impressed with the friendly, helpful staff who couldn't do enough for us. The food was excellent with a good choice on both nights we ate there. We visited both the gardens that were part of the package and were really impressed with both - the location of the hotel is convenient for getting to other areas of Cornwall and it's position overloking the beach is lovely. We will definately be staying here again- we are already planning an Autumn trip!

  • Stayed: May 2011, travelled with family
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1  Thank DebH111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2011

Was delightfully surprised at the hotel. Extremely clean and comfortable with very friendly and helpful staff. Lovely situation and the fine dining restaurant lived up to its name. Very highly recommended.

  • Stayed: April 2011, travelled as a couple
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1  Thank GrandmaJan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2011

Just returned from our second stay in the poolside villas. Stayed in a two bed , two bathroom villa set out over two floors with the downstairs living area opening out onto the attractive heated pool. Really spacious and clean and contained everything you need for a relaxing self catering holiday. The staff are friendly and efficient. The location is great as it is a short walk from the beach and although close to Newquay ( we walked there one day) it is far enough away to feel that you are somewhere else entirely! We have already booked to go back again next Easter as we had such a wonderful time.

  • Stayed: April 2011
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1  Thank DMGIrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Porth Veor Manor Hotel

Address: Porth Way | Porth Beach, Newquay TR7 3LW, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Newquay
#10 Romantic Hotel in Newquay
#11 Family Hotel in Newquay
Price Range: £74 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Porth Veor Manor Hotel 3*
Number of rooms: 28
Official Description (provided by the hotel):
BEST WESTERN Porth Veor Manor Hotel is just over a mile from Newquay, within easy walking distance of all the amenities it has to offer, but far enough away to act as a haven from the hustle! Prettily perched above Porth Beach, you can look forward to breathtaking views across to Trevose lighthouse. But if you fancy a stroll, our terrific terraced gardens flourish in the mild Cornish climate and a private path leads you to join the coastal route, with easy access to Porth beach below. The hotel building itself is a charming 19th Century manor, packed with original features such as our winding staircase and open fires. And as we're big on good taste, you'll find award winning locally sourced food in the relaxing interior of our restaurant too! ... more   less 
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Also Known As:
Porth Veor Manor Hotel, Villas And Apartments
Porth Veor Manor Hotel, Villas & Apartments Hotel Newquay
Best Western Porth Veor Manor Hotel Newquay, Cornwall

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