Booked during August 2011 for 3 nights, location and price seemed about right. However, this is one of the worst hotels we have ever stayed in for the following reasons; £117 a night b&b had to be paid up front - alarm bells ring; room shabby; damp/smelly rooms; sticky carpets; dated decor - 80's; lumpy mattress; food no frills standard to name a few. Top tip - view your room before paying !!!
The indoor swimming pool was small, shabby and dated and not used even though we paid for it.
On arrival the outside was very dated and our hearts sank, after a 3 hour drive it was most disapointing. When asked why you had to pay up front reception advised it was normal for this hotel ! We were shown to our family room that was not a 3 star standard, travel lodge would have been a far better choice. The first room was behind reception via a short corridor and it looked onto the main path to the bowling alley. Under the window was an air conditioning unit that buzzed away all day and night. Bathroom suite was in need of replacement, broken extract fan and the wc cistern had a cracked top that had been superglued, bath sealant grubby This room was also very dark, damp with a musty smell - even the curtains had rising damp stains. Upon complaint to the first receptionist, (even though 3 year old has asthma) we were told there were no other rooms available, so at 9.00pm we reluctantly stayed the night.
The next morning after an uncomfortable night sleep on the worst mattress ever we asked another receptionist if we could change rooms. To our surprise we were shown two other rooms that overlooked the outside pool that were also available the night before ! These rooms were a 25% improvement but still not 3 star standard expectation.
Good points were most staff were pleasant and room cleanliness ok. This hotel could be improved by replacing bathroom suites, carpets, curtains, mattresses as a minimium.
- Official Description (provided by the hotel):
- Overlooking the Gannel Estuary and Crantock beach, Hotel California a 3* listed hotel is just a 5 minute walk from Newquay’s famous Fistral Beach & Vibrant town centre packed with some of England's best bars, restaurants & Nightclubs. There are 2 swimming pools, sauna, games room, Solarium, Hairdresser and free parking. The hotel also has a 4-lane bowling alley, squash court, table tennis and snooker and pool tables.Guests can relax with a drink and enjoy the sun terrace, or sit down for a candle lit dinner in our restaurant with views over rolling countryside, the Gannel estuary and Crantock beach.Away from the town centre, Hotel California’s peaceful rooms each feature a TV, complimentary tea & coffee facilities, Direct dial phone, Trouser press & Hair dryer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, TripOnline SA, Priceline, Evoline ltd and HotelQuickly so you can book your Hotel California reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- California Hotel Newquay
- Hotel California Newquay, Cornwall