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“valentines stay”
3 of 5 bubbles Review of Hotel California

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Hotel California
Ranked #32 of 38 Hotels in Newquay
Torquay, United Kingdom
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“valentines stay”
3 of 5 bubbles Reviewed 15 February 2013

I booked a surprize valentines stay at this hotel and when we arrived was very impressed with the location and views, soon after checking in we decided to have a swim in the indoor pool and Jacuzzi but the water was very cold and not sure if it was safe to swim in after looking at it and the Jacuzzi didnt work the lower part of the hotel could do with major work to make it modern and safe (awful smell of damp) so it was back to our room which we found had no hot water for the shower. apart from this the staff where very friendly and helpful and didnt charge us the £10 upgrade room fee after we pointed these issues out. All in all an aveage hotel with staff doing what they can to make it better.

Room Tip: The best rooms are at the back of the hotel (view wise) as these over look the gannel river and beac...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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626 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
St Austell, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 February 2013

We enjoyed our stay at the hotel with about 80 adults and 12 children from our church. The hotel could not have been more helpful from the moment we arrived.
The staff were extremely helpful, the food was well presented and excellent. The facilities were of a good standard and the hotel was very warm throughout (our visit was in February).
The bedroom was comfortable and spotlessly clean - including the en-suite.
The views were magnificent from the lounge and dining room. Our bedroom also overlooked the Gannel River and beyond - beautiful.
Thank you to the staff for making our weekend very enjoyable.

Room Tip: We did not use the fitness Centre of make use of room service.
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Austell, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 10 February 2013

I have just arrived home following our church weekend away at Hotel California. What a great weekend we all had. The staff could not have been more attentive - they worked so hard. Food was excellent - well presented and delicious flavour/taste. The public areas are superb with attention to detail, for instance the beautiful flowers in reception and spring flowers on each of the lounge tables. The array of leisure facilities was impressive and I'm sure we used them all. The views of the Gannel and out to sea are magnificent. Although our bedroom was looking a little 'tired' it was spotlessly clean and the bed was more comfortable than our own. Well done, Hotel California, for making us so welcome and responding to our every need. Do hope we can come back again.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 3 February 2013

Apart from the pleasant and helpful staff, the Hotel California is a tired and musty hotel. The family rooms are dated a frankly very unpleasant. Some of the children's bunk beds were unsafe and not fit for purpose. The hot water was running yellow with black floating particles. I had booked the weekend on what was a very cheap Groupon deal. Despite the cheap price. My brother and his family along with my family simply felt the musty and tired surroundings to be unacceptable to the point that the thought if staying in the rooms made us cringe. We requested a refund and thankfully the hotel staff were happy to oblige. A truly awful hotel, so much so, I felt compelled to share my comments on Trip Advisor, something I have never felt necessary to do before!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Savvyv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Newquay hotels

Plymouth, United Kingdom
Level Contributor
66 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 3 February 2013

Stayed for one night on a special deal and enjoyed what proved to be a very nice hotel and a comfortable stay. Staff were friendly and efficient and the hotel enjoys a good location overlooking the Gannel estuary with some nice walks from there. Our room was spacious, clean, tidy and with a balcony making the most of the view.

The three course meal (whilst not elaborate) was nicely prepared and presented, and served in a good quality dining room (again making the most of the view). Breakfast was fine, if a bit limited choice-wise.

All-in-all, we felt it was a good choice for a night away and encountered none of the problems identified in prevoius reviews.

Room Tip: Ask for a room with a view!
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PlymouthPete19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
98 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 3 February 2013

We stayed in early February and were well looked after. The hotel had opened specially for our party and hadn't had a full pre-season clean but the lounge is a lovely, open area and both the lounge and dining rooms have lovely views across the River Gannel. The staff were excellent - particularly those in the dining room. They made us feel most welcome.

Room Tip: Choose a room with a river view.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank MandSExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 9 January 2013

We stayed here in September 2012. On arrival we had a good first impression but it all went down hill very quickly! We arrived around 8.45pm to find an empty reception area. A member of bar staff ignored us as he walked past. A receptionist arrived 5 minutes later to book us in. While doing this another guest asked approached her to say he still had no hot water in his room after reporting it that morning. The receptionist assured him it would be sorted and as he walked away she said 'what do you expect me to do at 9pm' We thought this was very rude - talking about another guest like that to us and if he reported this in the morning they had all day to deal with it. Our rooms were 'ok' nothing special apart from the view. Damp smelling and in desperate need of updating. Breakfast was the worst we have ever had!! Very small portions, only luke warm and completely tasteless!! Even after mentioning this to our waitress there was no improvement. Cutlery, cups and tableclothes were dirty. No sauces on the table so had to ask for them EVERY DAY!! I reported all this to reception after our waitress did nothing but still no improvement. If we hadn't already paid for breakfast we would have walked to Newquay and paid for a decent one. We saw the owners MR & MRS JONES several times in the Hotel and not once did they speak or even have eye contact with their guests. After all, these people are paying good money to stay at their Hotel. Very rude!! I wrote to the owners when we came home explaining how disappointed we were but they didn't even have the decency to reply. I phoned MRS JONES to ask about my letter but she didn't want to know about our problems and wouldn't even confirm she had received my letter! COMPLETE WASTE OF MONEY!!

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel California

Property: Hotel California
Address: 32 Pentire Crescent, Newquay TR7 1PU, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#15 On the Beach Hotel in Newquay
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel California 3*
Number of rooms: 50
Official Description (provided by the hotel):
Overlooking the Gannel Estuary and Crantock beach, Hotel California a 3* listed hotel is just a 5 minute walk from Newquay’s famous Fistral Beach & Vibrant town centre packed with some of England's best bars, restaurants & Nightclubs. There are 2 swimming pools, sauna, games room, Solarium, Hairdresser and free parking. The hotel also has a 4-lane bowling alley, squash court, table tennis and snooker and pool tables.Guests can relax with a drink and enjoy the sun terrace, or sit down for a candle lit dinner in our restaurant with views over rolling countryside, the Gannel estuary and Crantock beach.Away from the town centre, Hotel California’s peaceful rooms each feature a TV, complimentary tea & coffee facilities, Direct dial phone, Trouser press & Hair dryer. ... more   less 
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Also Known As:
California Hotel Newquay
Hotel California Newquay, Cornwall

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