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“Would not return! With all the competition in the area this place is last!”
1 of 5 bubbles Review of Hotel California

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Hotel California
Ranked #32 of 38 Hotels in Newquay
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Would not return! With all the competition in the area this place is last!”
1 of 5 bubbles Reviewed 15 May 2013

Went to stay on the 6 of may. Was married on the fourth and the 7th was my new wife's birthday! I called and booked this hotel because it had a pool! The young woman on the phone was lovely. On arrival the place looked ok. Went to our room. It was tired very very tired! On the 7th my wife's birthday we returned to the hotel at 18:00 so that we could have a swim at 19:00, we went to the reception desk to get a few towels the receptionist had to "try to find some" After about ten to fifteen minutes she let us know that she could not find any, but to use the ones from our room and that she would make sure there would be fresh ones in the morning. We finally get down to the pool only to find out its out of service!! The receptionist apologised and at this point we are both quite dissatisfied ! She says she will call the duty manager to see if there is anything they can Do. Free bowling.. Not really what we wanted so declined the offer. In the morning, has we were getting ready to go out the " duty manager" decided it was time to discuss out disappointment about the pool. But instead of listening she just over talked us, not one sorry! When I informed her that I have been working in hotels/ restaurants for 25 plus years! And that if we had the same problem we would see if we could fine our guests a gym with a pool or another hotel who would be happy to allow us to swim. She replayed she has before but because the hotel is understaffed and it was a member of staff birthday they could not to that! Further more she then said since we did not pay that much what would I expect! £270.00 for 3 days is not cheap and the fact I called the hotel it would have been nice to know that we were booking a cheap room and that's why the phone in the room did not work, room not vacuumed well, pillows had no protectors on them, sheets not changed everyday! Not good enough! That duty manager Sally something. Made life so much worse, we left for the day fuming mad, great management skills.. Not!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bertomel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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626 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
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English first
sussex
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 May 2013

We stayed 4 nights at this hotel for our Silver Wedding Anniversary. Very nice hotel, lovely position overlooking an estuary and farmland. We did pay extra for a nice balcony room with view though. Staff we met very friendly and helpful, from the recepionists to the restaurant staff and barman. Food good, although breakfasts a bit disppointing and not well cooked. We even had entertainment one night when one of the waiters played guitar and sang (well done Simon)
Only critiscisms we had were superficial, really. Furniture in public areas - especially outside - could do with updating and more care should be taken with housekeeping, Cobwebs in our bathroom, bed not made up properly during our stay, laundered linen should be inspected better as stains left on our towels and bed sheets, surfaces in dining room dusty. However, did not spoil our enjoyment of our "romantic" break.

Room Tip: Consider paying a bit more for a beter room if staying more than 1 or 2 nights.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelfay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedfordshire
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 May 2013

It also provides 2 swimming pools, spa and bowling alley. The staff are all very helpful from the receptionist helping us to find different places to visit. The waiter wrote down on our maps the best restaurant to go for lunch as the hotel provided wonderful breakfast and evening meals. Kids would appreciate the hotel with the bowling alley and exploring Newquay.

Room Tip: Ask for a room with balcony, over looking the sea
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 30 April 2013

My expectations of this hotel really were not met, the room was stuffy and small and when we arrived the patio door was left open, when I tried to shut and lock it the door we could see it was broken. After much effot eventually we managed to lock it.
The toilet roll holder on the wall looked awful and like a public loo, this was also broken and hanging off the wall.
We found the shower also didnt work in en suit so ran a cold bath as the water was freezing, admittedly we didnt mention the shower as by the end we just wanted to leave. For £70 i would much rather stay in a lovely B&B with a more relaxing welcome.

Positive- Staff were friendly upon booking and the waiting staff were a delight!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Devon25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth
1 review
5 of 5 bubbles Reviewed 30 April 2013

We've just spent a long weekend at the Hotel California Newquay. It was fantastic! We booked at the last minute so the price was very reasonable. The room was clean and warm, the beds very comforable and the view superb. The staff were so helpful and courteous. The meals excellent. The indoor swimming pool was a bonus and we used it every day. One of the best hotels we have stayed in. We looked for dates for a return visit, but unfortunately it's full on our dates. However we will be back. Many thanks Hotel California.
Joan and Brian Fairclough.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JandBPortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weybridge
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 21 April 2013

Hi I recently stayed here for a wedding anniversary party. Hotel is lovely, wonderful views and a lovely setting with good walks to the beach. The rooms are nice, good value for money and the staff are very helpful and friendly. Food and wine is of a good quality. I would stay here if you want a well located hotel for the beach that is not too expensive. It is also a great venue for a family party.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leebirdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faringdon, United Kingdom
1 review
5 of 5 bubbles Reviewed 15 April 2013

We booked a last minute 3 night break for the four of us. The service was second to none. All of the staff were very friendly and helpful and couldn't do enough to help us. Providing recommendations for the best places to visit and best family activities in easy reach of the hotel. Within easy reach of the beach. With two swimming pools. Although it was not warm enough to use the outside pool we won't hesitate in booking to go again in the summer to make the most of that facility. The added bonus of a bowling alley in the hotel meant that when it poured with rain there was an easy activity to do with the kids on site. We can not recommend the hotel enough. Great value for a short family break. Thank you hotel California. We left feeling fully revitalised and like we had enjoyed a proper holiday!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsMIB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel California

Property: Hotel California
Address: 32 Pentire Crescent, Newquay TR7 1PU, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#15 On the Beach Hotel in Newquay
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel California 3*
Number of rooms: 50
Official Description (provided by the hotel):
Overlooking the Gannel Estuary and Crantock beach, Hotel California a 3* listed hotel is just a 5 minute walk from Newquay’s famous Fistral Beach & Vibrant town centre packed with some of England's best bars, restaurants & Nightclubs. There are 2 swimming pools, sauna, games room, Solarium, Hairdresser and free parking. The hotel also has a 4-lane bowling alley, squash court, table tennis and snooker and pool tables.Guests can relax with a drink and enjoy the sun terrace, or sit down for a candle lit dinner in our restaurant with views over rolling countryside, the Gannel estuary and Crantock beach.Away from the town centre, Hotel California’s peaceful rooms each feature a TV, complimentary tea & coffee facilities, Direct dial phone, Trouser press & Hair dryer. ... more   less 
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Also Known As:
California Hotel Newquay
Hotel California Newquay, Cornwall

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