My wife and I live on the Isles of Scilly and due to personal reasons we had to come across for a hospital appointment on the 27th of January. We arrived at the hotel after hiring a car at around 6 oclock. Unfortunately and quite disturbingly my wife doubled up in pain on arrival and so I had to get an ambulance for her. The staff on reception were fantastic and made sure we were both looked after properly. I returned to the hotel much later after a long night in hospital to find out that we had been given a free upgrade on our room to aid our comfort. On top of this upon checking out of the hotel to go back to the hospital the next day, I was kindly given a voucher for a free nights stay in the hotel at a later date so that myself and my wife could enjoy the hotel properly with no troubles. The service and staff, especially Lucy on reception and the kind night porter who kept me sane whilst I was worrying, were better than I could have ever hoped for. I have stayed in lots of hotels in the past and I can honestly say that I have never been treated with such kindness and care. The good news is my wife is now home and on the mend and this is partly due to the professionalism we witnessed in the hotel. I thank you from the bottom of my heart and I look forward to coming over again so that we can buy you a drink to say thankyou in person.
- Official Description (provided by the hotel):
- The 3 star Great Western Hotel in Newquay is a perfect spot to stay, eat and drink on Cornwall’s breathtaking Atlantic coastline. Set in the heart of Newquay, with a superb sea view, clifftop garden and terrace and only a few steps from the golden sandy beach and the sea, the Great Western Hotel offers some of the best value accommodation* in Newquay for relaxation, informality and comfort. Steam, the Hotel bar and restaurant, offers the best in informal dining and socialising throughout the day and into the evening, with a menu of locally sourced dishes which blend Cornwall with the Mediterranean. All the food is freshly prepared and locally sourced where possible while the well stocked and stylish bar offers a full range of drinks. For a weekend break or a holiday in Newquay, The Great Western Hotel offers a great seaside location to enjoy your time in Cornwall. ... more less
- Reservation Options:
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- Also Known As:
- Great Western Hotel Newquay, Cornwall
- Great Western Newquay
- Hotel Great Western