We stayed at this particular place back in June 2008 and was very pleased with everything so we decided to book again (June 2010) however this time round unfortunately we had to cancel our stay due to unforseen circumstances. My partner had emailed her to explain the situation and she recieved a voicemail reply from Nikki confirming the cancellation. I decided to call her to discuss the deposit we had paid (which yes I know states it is non-refundable!) and her manner on the phone was absolutely terrible! She was belittling, patronising and didn't even give me a chance to speak, she kept interuptting mid-sentence and then to top it off she proceeded to then hang up on me after only about 25 seconds to her on the phone. she then did it again after I called back a second time! I find this an absolutely outrageous way to deal with customers especially ones that are repeat visitors and especially as I was not even being slightly challenging or rude. Perhaps even more relevant is the fact that the other reason I was calling was to see if we could put the deposit to a stay later on in the year...(yeah like thats going to happen now!)
I personally feel that with this approach this lady should certainly not be working in any industry that involves the words 'customers and service' especially a B&B and should perhaps should consider a career change to a role in something doesn't involve any dealings whatsoever with the general public. I'm sorry to anyone reading this review if this comment seems derogatory or judgemental however I now livid with being dealt with like this.. and nobody likes being hung up on.
This a complete shame for us and other than proprietors apalling attitude and ethic we absolutely loved this place and wouldn't have hesitated to recommend this place to anyone.
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- Also Known As:
- Ravensbury Hotel Newquay, Cornwall