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“A great break - again!”

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Sands Resort Hotel & Spa
Ranked #4 of 37 Hotels in Newquay
Certificate of Excellence
Reviewed 25 July 2011

This was our second time at Sands Resort. We came in May 2010, and chose to come back again because it was just the right kind of break for our family.

Given the ages of our children (4 and 7 this year), it was ideal to have, effectively, a 2 room suite, where the children slept separately from us, but both rooms were accessed through the same main door and key card. The children's room was a fair sized twin (with cot as well) and its own DVD player and TV. Then there was a short corridor with bathroom and wardrobe space, leading into a big main room, with big bed at one end, and chairs, chaise longue (very nice!), soft stools at the other, another TV, DVD player and play station, and a fridge (invaluable for keeping milk, yoghut and snacks.)

The food was very good. Our son has a dairy allergy, and our waitress always had his soy milk and spread out for us on our table at breakfast. In the evenings, she would check with the chef what he could have: this cometimes involved doing him an alternative from the main kids' options. We had booked half-board, and 3 nights we put the kids in the evening holiday club and ate as a couple in the adult part of the restaurant with sea views. The rest of the time, we ate as a family in the families' part, so there was, thankfully, no pressure to keep the kids quiet all the time.

Facilities were good last year, but this year's addition of a small but exciting splash pool outside was a great asset. Our kids also loved the play area, bouncy castles, maze and air hockey. If they had been older, we would probably have used the tennis too. On the less sunny days we used the indoor pool - again, not large, but warm, clean and well-set up. Towels can be picked up from reception; there are family changing rooms too. The children did three morning and three evening sessions in the holiday club - initially we had only booked 2 but they were keen to go back again. This gave us some great time in the pool / gym / terrace, to get a break ourselves. The clubs are age-grouped, and it was an advantage to us that ours could go in the same 4-7 group. As well as the holiday clubs (which are an extra) there were shows and activities in the early evening slot - Chloe the Clown, Squashbox Theatre, party games one night etc.

The hotel is just up the road (easily walkable even with kids) from Porth beach, which had flags for swimming and a coast guard presence, shops, crazy golf and a lovely cafe. At low tide, the expanse of sand is very large, and our kids enjoyed the pools in the sand, and making dams and channels and castles, in loads of space. We also went down a long flight of steps to Whipsiderry Beach, which is just opposite the hotel - very quiet and probably not as safe a place for children to swim as less sheltered than Porth, but good for ball games and running round.

Overall, we had a great time. We had planned to go abroad next year, but after this break I'm tempted to come here again!

  • Stayed: July 2011, travelled with family
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Thank emma_claira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 July 2011

We took our 3, 5 and 6 year old sons to Sands Resort for our annual family holiday. What a wonderful surprise. The staff were unbelievably friendly and went out of their way to help with everything. The hotel itself was immaculate, well kept, modern and spacious. The facilities were amazing for adults and children. The bedrooms were superb. We had a 3 bedroom family suite with outstanding views. The restaurant was top class, infact the nicest restaurant food we have had in a long time! We all had a wonderful time and there were endless amounts of activities to do for all of us. The beaches are so close and none of us wanted to go home. We will definately be returning to Sands Resort. There is absolutely nothing that we can fault the hotel or staff on. The owners and staff clearly take pride in their hotel and in their jobs, and the hotel is fill of very useful features for families. We would highly recommend anyone with children regardless of age to go to Sands Resort. From babies to Teenagers to Adults, this place has it all. Enjoy!
Jerry & Angela

  • Stayed: July 2011, travelled with family
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Thank JerryandAng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2011

We used to holiday at Sands when our children were young and this year, we went back for the first time for a long while - as grandparents - and enjoyed it as much as ever. The moment you walk into the suite and gaze out at the sea view is just brilliant - instant unwind! The staff are friendly and helpful and it is such an easy place to be with small children.
I found the food in the restaurant to be very good - this is not a 5 star hotel, after all - and I certainly appreciated the separate area for those dining without children. At children's tea, my grandson tucked in to a freshly cooked version of one of the options that would later appear on the evening menu. The difficulty was to avoid helping him to finish it!

We went outside of school holidays but there were still quite a few school-age children, as well as plenty of babies and toddlers. To be honest, I probably wouldn't spend more than a night or two there if I was holidaying without children - why would I want to subject myself to other people's little darlings? - but for families I think it is great. My little grandson had a wonderful time and I'm sure we'll be going back many times in the coming years.

Room Tip: We love the second floor rooms - the high ceiling makes the room seem huge - BUT you need to be fit...
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  • Stayed: May 2011, travelled with family
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1  Thank NannyJenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2011

Sands resort has been a great find. The facilities on site, both inside and out, are great for the children so there is also something to do, even on a rainy day. The bedrooms are practical and comfortable without being overly fussy/plush - good for the kids again. Meal times were great - very relaxed so was not worrying tired and cranky kids causing a disturbance and the flexibility for evening meal times was very helpful. We opted to give the boys their tea at the child only sitting c. 5pm which is a very relaxed affair - good meal choices for the children - they are 2 and 5 yrs old. We were then able to eat on our own at 7.30- 8pm in a child free environment having put the boys in the kids club til 9pm. This was the only time we used the kids clubs but the system worked very well for us. During the day we tended to be out and about as a family so had no need for the clubs. The staff could not have been more friendly or helpful. All in all a great holiday - we'll definitely be back.

  • Stayed: July 2011, travelled with family
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Thank tabberner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

I had a bit of a moan about some of the pillows being a bit hard and the owner has just emailed me to say that he has ordered 100 new pillows. That is the kind of service you can expect at Sands. This was our 4th visit and we will definitely be returning next year. We have a 4 yr old and a 1 yr old and our holiday could not be made easier, British weather aside. Our 4 yr old declared every day that he 'loved Cornwall' and referred to our Contemporary Suite as 'home'. Not sure what that says about our house but it does show how comfortable he feels there and what a great time he has had, champing at the bit to go to the kids club and to the children's entertainment laid on after their tea time.
The staff, mostly young and many students, are courteous, helpful and will make your stay as good as they can. If you are dismissing this place because you are looking for something better than 3* then think again as we did. The facilities are amazing for the kids and the Spa is fantastic if you fancy treating yourselves - ask for a reflexology session with Jane!
The only unknown is the British weather but there is so much to do at the resort and so many places to visit outside the resort you will never be bored. If the weather is kind the beaches are lovely and what could be better than a pasty on the beach??
Go - you won't be disappointed. I don't want to write this review really because I want to make sure we can get in again next year but I feel others should experience this gem and it would be churlish not to share it with you!

Room Tip: Make sure you face the sea. If you're lucky enough to get sun the sunsets are amazing.
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  • Stayed: July 2011, travelled with family
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2  Thank mich2510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

We stayed in the hotel for a week with our 2 children (23months and 3 yrs) From the moment we arrived we were happy with our choice of hotel. We found out we were on the 2nd floor which wasn't a problem as both our daughters walk up and down stairs ok and we no longer use a buggy regularly, we were offered help upstairs with our luggage which was lovely. Our room was a 'Comfort' room with a sea view.....and I DO MEAN A SEA VIEW! WOW!!! Those sunsets are fantatsic!!
Very modern rooms and HUGE beds very neatly made up everyday. Plenty of storage space for your clothes etc. Clean bathroom too.
The children were booked in for high tea at 4.45pm and there were lots of choice to suit everybody's diets and the children could choose themselves which was great. The first night we had planned to go down for dinner as a couple using the 'baby monitor' service ..however our 3yr old wouldn't settle so we brought her down with us while we had our dinner (she still had her pyjamas on) This was not a problem at all and the restaurant staff were great. The baby monitor service is absolutely fantastic and allowed us to have dinner and relax on an evening knowing that the staff were listening in on our children and came to tell us quickly if there were any noises...they even told us when our youngest was singing to herself.
The food is AMAZING and well presented. All the staff were very friendly.
Our 3yr old figured how to open the room door so we asked for a safety gate which was brought up and fitted within 1/2hr along with an extra bed guard.
We were lucky that the week we had booked was sunny and warm 80% of the time so our daughters were in the outdoor pool daily. It was warm and clean and they loved it. The sunbeds were clean and there were plenty of towels which you collect from reception. The beach across the road is stunning but there is a long way down some steps to get to it as a lot of beaches in Cornwall are like this too. However Porth Beach which is about a 15 min walk away is much more child friendly as there are no steps to get to it.
The only minor problem we had were with the showers in the bathroom......don't expect a power shower or anything they provided barely a trickle of water and took us ages just to rinse our hair! This was the ONLY thing that annoyed us and we will be booking again for next year. I have already recommended the hotel to other families.

Room Tip: Get a sea facing room, 2nd floor as long as you don't mind climbing stairs..its worth it!!!
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  • Stayed: July 2011, travelled with family
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Thank xena1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

Just returned from a lovely 10 day holiday in Cornwall, staying at the Sands hotel in Newquay. We booked the half board option and stayed in a suite on the 1st floor (not the ground floor !) overlooking the sea. It was a fine room with excellent space in the main bedroom area, a seperate room for our two boys (aged 6 and 3), and a bathroom and corridor area between. What I liked very much was that the sea facing wall of the room was fully a window. It had a double door on it so you could let the sea air/breeze in. Hotel rooms are often too warm and the facility to open doors to the outside was great. As we were on the first floor there was a safety fence in front of the doors so there was no issue for our boys.
The hotel has nice amenities available to everyone. Nice play area with a maze that my 6 year old loved going through. There is a soccer pitch area, a mini tennis court, basketball court and several adult size tennis courts. I particularly enjoyed the 9 hole pitch and putt course even if the condition of the greens wasn't great (they do have problems with small burrowing animals digging up little holes on the greens !). For the tots there is a safely fenced off play area with a sand pit and a pirate ship.
Food wise there is a nice menu which changes each day of the week. It looks like they repeat the menus again the following week but the food is good so no worries there.
The really nicest bit about the hotel though is the staff. Generally young, probably all students during the summer season, they were the most cheerful and helpful staff I've come across in a long time. 5 star service I would say even if the hotel is rated 3 star. To be honest I felt it to be 4 star level so was surprised to see that. On coming back to the room after it had been serviced I noticed nice little touches such as tucking my son's cuddly dog under the covers of his bed, and making his blanket into the shape of a boat lying on the bed. That brought a smile for sure.
For family holidays its important that the kids clubs are good. This is the one area that I would call out for some improvement for the Sands. We did use the clubs a little but found that the combination of having to pay extra for each session and also that the timing of the sessions wasn't great for our needs that we didn't use the clubs much. There were not enough sessions in the afternoon for my liking, and some of the sessions were only an hour long. When you have the kids in the club you want to have at least 2 hrs otherwise you might as well be there with them anyway !

Overall a great place to stay and will likely return.

Room Tip: Would recommend the suites that are sea facing. Go for a top floor.
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  • Stayed: July 2011, travelled with family
    • Value
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1  Thank Martin_OGrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sands Resort Hotel & Spa

Address: Watergate Road, Newquay TR7 3LX, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Newquay
#3 Spa Hotel in Newquay
#4 Family Hotel in Newquay
#5 Business Hotel in Newquay
#12 Romantic Hotel in Newquay
Price Range: £72 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sands Resort Hotel & Spa 3*
Number of rooms: 70
Official Description (provided by the hotel):
Sands Resort Hotel & Spa overlooks the Atlantic ocean to the west and countryside to the east. The hotel offers a range of free sports facilities and children's clubs as well as a beauty spa, two pools and a gym. Most suites have separate sleeping areas for children and are in a contemporary design. A free baby listening service is also available.In 2016 Sands Resort Hotel & Spa was voted to be amongst the Best 10 Family Hotels in the UK ranking 5th in the TripAdvisor Travellers' Choice Awards. ... more   less 
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Also Known As:
Sands Hotel Newquay
Sands Resort Hotel And Spa
Sands Hotel Porth
Sands Resort Hotel & Spa Newquay, Cornwall

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