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“Unbeatable in Newquay for young families”

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Sands Resort Hotel & Spa
Ranked #4 of 37 Hotels in Newquay
Certificate of Excellence
Reviewed 30 July 2013

After the Great British Washout of 2012, where summer in the UK never turned up and was replaced by torrential downpours, I felt a little cool on the idea of a staycation again this year. We'd managed to go abroad in June but with some friends we decided to travel together to Newquay the following month.

Virtually all other reviews mention how child-friendly, or, more precisely, child-orientated, Sands is and certainly you'd struggle to find something better. Located just north of Newquay in the quiet Porth area, the facilities available are impressive, including indoor and outdoor pools, adventure playgrounds, a zip line, tennis court, football pitch and mini-golf. The hotel adds day and evening kids clubs, an evening creche plus a 5pm kids-only meal-time too. This was great, because it meant adults can enjoy a three-course meal with a break from the little ones.

That's not to say that couples or friends wouldn't want to stay, but families are best supported. This includes the rooms too. We stayed in 114, in the southern-most block on the top floor. It has a double bed at one end, and two built-in lowered cabin-style beds that can double as settees. Each room has two flat screens TVs as well - another useful touch for parents - while ours had a balcony with fantastic views east.

The hotel was exceptionally well presented in all communal areas as well as the rooms. Clearly investment has been made in this sense; the hotel was never short-staffed and all rooms were serviced every day. Staff were friendly and helpful too; one evening, when our kids and some of the others had laid all the lounge cushions out on the dance floor, I thought the Duty Manager would go mad when she saw it - but just came into the room and laughed along.

Sands offers accommodation on a half-board basis and again, this doesn't disappoint with a wide variety at breakfast and different choices each evening for the three courses. All our evening meals were excellent. For an extra £7 or so, you could pick an á la Carte option too. Throw in kids' evening entertainment and it's the complete package.

Other than suggesting adding air conditioning to the rooms (an expensive investment, admittedly) and perhaps expanding WiFi to work further away from reception, the only real observation I would make is that the up-front cost feels quite high. We paid just under £250 per night for five nights. When you subtract the breakfast and dinner costs you would spend elsewhere plus the free activities on hand, the total gets more competitive, but there will certainly be cheaper family options around Newquay.

However, if you're the kind of traveller that seeks complete peace of mind when on holiday, especially with children in tow, Sands wins an easy five stars here.

Room Tip: The top floor rooms will have a better view of the sea or surrounding countryside, but regardless th...
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  • Stayed: July 2013, travelled with family
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1  Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 July 2013

Having stayed in Sands in July I feel obliged to recommend it to any families with active young children. The range of activities & options for kids on site is superb ranging from mini golf, bouncy castles, football & tennis, indoor & outdoor pools, play areas, soft play and many more things I'm probably forgetting. The bar prices are reasonable - especially for soft drinks which is usually a gripe when staying in hotels and the food excellent from both a choice & quality point of view. Our room had a fantastic view across to the sea and it was great to have a separate sleeping area for our son so that we could watch TV and have a drink after he went to sleep. The only fault was a lack of air conditioning which meant the evenings got fairly toasty in our room after a day of being warmed by the sun but it was probably a price worth paying for the view & excellent weather we enjoyed throughout our stay.
The immediate area is also first class - Watergate Bay was our favourite beach but some of the other towns such as Perranporth and Padstow are also worth a visit. For a bit of variety I would also recommend attractions such as Crealys which our two year old loved and the local zoo.
Having visited Cornwall for the first time I'm certain we'll be back and can't imagine staying anywhere other than Sands.

  • Stayed: July 2013, travelled with family
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Thank Superlambana9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

In all honesty I don't think Sands is quite as good as it should be for the prices charged. The hotel is in an outstanding location on the beach road just outside Newquay (15 min walk from Watergate Bay) so you forgive quite a lot for that. There are good facilities for younger children - mini golf, park etc. We stayed for 2 nights as a family of four with older children 12 and 16 so those facilities were not for us. The room was spacious with a separate bedroom for the children. Dinner surprised us. The service and presentation were holiday camp but it tasted delicious. We couldn't get over it and talked about it all next day.

Cleanliness was poor, outside our (room 27) patio doors were a child's sock, cigarette ends and other ageing debris that are probably still there. So although the room had some nice fittings it felt rather grubby. The glass around the hotel looked as though it had never been cleaned. The fittings it the room were ok but clearly the maintenance team don't own a spirit level! Breakfast, as others have said, lets the hotel down. There is little choice and it is all squeezed into a small corner so you are continually bumping into people and getting in everyone's way. The bananas are cut in half to prevent you taking more then your share!

In summary, this is an expensive hotel and I expected a better standard. It's overpriced. Probably appeals more to yummy mummy types who employ the baby listening service and sit in the Adults only bar (after 8pm) sipping white wine.

Stayed: July 2013, travelled with family
3  Thank NorfolkDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

This was our second visit to the Sands. After a great holiday last year we decided to return again. We had a great family room, really spacious and every thing we needed and more! The hotel has wonderful facilities for families. Our two children, 4 and 7 love the place and are spoilt for choice when it comes to things to do. One of the great things about the hotel is that you don't even have to take a sand bucket and spade on holiday with you as they have plenty for guests to borrow from their surf shack. I am sure we will return soon as it is a wonderful place to holiday. Fantastic food too!

  • Stayed: May 2013, travelled with family
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1  Thank Joanne123411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

We have recently returned from one week at the Sands. We had a wonderful time. Our children are boys aged 2 1/2 and 3. They loved the place. There were great playgrounds, which were never busy, one included a flying fox, which was a big hit. There were 2 swimming pools, one inside, which was large enough to do laps or have a good swim, and the outdoor pool was a bit smaller, but incredibly child friendly. Half of it was shallow with a slide, which meant you could sit and watch while the kids had a splash. It was never over cowded (we were here in July).
We put the boys into kids club daily. We wanted to send them together, so my 4 year old went into the younger group. They really enjoyed themselves and were happy to leave us every day. This meant hubby could hit the gym and I could relax and even had a facial one day!
There are plenty of quiet corners around the hotel if you want to escape for child free time.
In the evening, after a busy day, we would feed the boys at 5pm for kids dinner, which was always different, then after dinner there is kids entertainment. They loved this part of the stay, and if there was any energy at all left in them, this expelled it, so they were well and truly ready for bed. Sometimes the entertainment was an entertainer, like a balloon man, face painter or puppeteer, and other times it was the resort staff doing a disco or pass the parcel.
We had a 2 room suite, so could put the kids in their room and enjoy the rest of the room, which was quite spacious. Once they fell asleep, we could pop on the baby listening service and head down for our 3 course dinner. Which was lovely and different every night. After 7 nights, my husband and I had truly had a lot of quality time together, on our own and with the boys. What more could you want?! I highly recommend staying here. Oh, and the staff were incredibly friendly and helpful!

  • Stayed: July 2013, travelled with family
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Thank Jasper125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

We stayed at the hotel for two weeks, after the third day we had already decided to book again for next year. It was one of the best family hotels we are ever likely to stay in.

We were extremely lucky with the weather, which just added to the stay.

The facilities for the children was incredible. Maze, adventure playground, croquet, crazy golf, putting, pitch and putt, outdoor pool, indoor pool, gym, kids club and lots more.

The staff in the kids club were absolutely fantastic - kept the children engaged and the visit from the sealife centre and zoo was really enjoyed. Our son tried the tennis coaching and scuba diving trial and thoroughly enjoyed both. He is already keen to try scuba diving for real.

Room was great, we were in room 12 on the ground floor, which meant in the evening we could sit outside on our picnic bench and enjoy a drink and the view.

I could go on, but it would simply repeat what a lot of people have already said.

Just two things:
1. The staff were all amazing, I know a few places who could learn a lot.
2. If you are going half board use the gym! The food is fantastic every day both breakfast and dinner, so good you do put on a few pounds - but what the hell it is a holiday after all.

Thank you to all the staff for making it so brilliant and we look forward to seeing you next year.

  • Stayed: July 2013, travelled with family
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Thank rhurst55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

It is a great Place to stay with a Family, it's got everything you need for the Kids. The rooms are out of this world with really great views onto the seafront. We would like to Thank all the staffs at the Sands Resort for making our stay with them great. Thanks again The Birchall Family

  • Stayed: June 2013, travelled with family
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Thank NICOLA B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sands Resort Hotel & Spa

Address: Watergate Road, Newquay TR7 3LX, England
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Newquay
#3 Spa Hotel in Newquay
#4 Family Hotel in Newquay
#5 Business Hotel in Newquay
#12 Romantic Hotel in Newquay
Price Range: £87 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sands Resort Hotel & Spa 3*
Number of rooms: 70
Official Description (provided by the hotel):
Sands Resort Hotel & Spa overlooks the Atlantic ocean to the west and countryside to the east. The hotel offers a range of free sports facilities and children's clubs as well as a beauty spa, two pools and a gym. Most suites have separate sleeping areas for children and are in a contemporary design. A free baby listening service is also available.In 2016 Sands Resort Hotel & Spa was voted to be amongst the Best 10 Family Hotels in the UK ranking 5th in the TripAdvisor Travellers' Choice Awards. ... more   less 
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Also Known As:
Sands Hotel Newquay
Sands Resort Hotel And Spa
Sands Hotel Porth
Sands Resort Hotel & Spa Newquay, Cornwall

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