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Sands Resort Hotel & Spa
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Reviews (1,059)
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Reviewed 16 September 2013

We had such a great time at this hotel. It was fresh and modern! We took a 10 and 2 year old, both had a great time. The rooms were clean and well thought out! We couldn't hear any of the other guests in the next rooms.. This hotel took the worry out of eating with children and the food was fast and tasty.. The children entertainment each night was very good. We really enjoyed how relaxed a holiday with children could be.. We look forward to going back

Room Tip: Pool view room.
  • Stayed: September 2013, travelled with family
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Thank Kerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

I stayed at Sands in August with my husband, three children and their partners and my five grandchildren aged between three and nine. We all had a wonderful time and I thoroughly recommend it. Good sized rooms, excellent facilities and really good food for both children and adults.

We all swam in the indoor and outdoor pools, played golf, tennis and table tennis (so popular they could do with a second table for when the weather is wet!)! The maze and children's playgrounds were also great fun.

The beaches nearby are really lovely as well so we left the car in the car park for our entire stay.
We sat with the children while they ate at the early sitting after which they watched the entertainment which was mostly very good, especially the puppet show. At about 7 pm the children went to the Kids Club, which they absolutely loved, so we all enjoyed a relaxing adult dinner at the end of the day. The restaurant had a great ambience and all the staff were efficient and helpful.

Only two very slight negative comments: we were all in adjacent rooms and when we came back from the beach and all wanted showers / baths at the same time the system could not cope so the water pressure was rather poor. Not sure what they could do about this though...? Only other problem was on the Saturday evening for the children's teatime it was really busy and the staff were struggling to deal with the demand, although they all did their best. But these were only two very minor details in an otherwise perfect holiday!

  • Stayed: August 2013, travelled with family
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1  Thank Kristina1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

Arrived home yesterday from our 3rd trip to Sands Resort! I will echo another reviewer by saying I genuinely don't believe there is any better a place to stay if you are looking for a family hotel holiday in the UK.

So what has made us return 3 times? We have 2 children so we opt for a top floor contemporary suite with a sea view. The room is well thought out, there is a great size bedroom and lounge area with the most amazing view of Porth and Newquay beaches, and the sunsets can be stunning. There is a ample size bathroom and good storage. The kids bedroom is fine with enough space for their stuff plus a TV and DVD to keep them occupied when needed. The rooms are nicely decorated and are well cleaned daily.

The dining arrangements are really good. You can choose to eat with your children or opt for the adult dining, which means you get a holiday to. We mix and match and the baby listening service I feel really confident in. The choice of food on the DDB, is really good with local produce being used. The kids loved their choice at tea to.

The facilities are great with the in door swimming pool just the right size and temperature and we could always have a really good splash about. Loads of stuff to do outside to.

The kids evening entertainment is fab! Chloe the Clown, Billy Whiz and The Sea Puppet Show kept the kids mesmerised.

Finally out and about there is so much to do and see with Porth Beach on your doorstep, Mawgan Porth and Watergate Bay a 10 minute drive.

We will return to Sands a 4th time as the hotel and its staff are great and it has really special memories for us.

  • Stayed: September 2013
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Thank LisaW39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

Have just returned from a 4 day break with an 8 month old. Stayed in a pool view suite which worked well for us. This was our first family holiday in this country and we went with open minds having previously stayed at much more expensive hotels but ones which don't welcome children as much as this one.

Location: Everything you need is a short drive away. The beach is a few minutes walk but it's down a steep hill meaning you'll have to walk back up again. However there is a car park opposite the beach and the beach is stunning. Fab views out to sea at the front of the hotel and rolling hills out the back. Our suite overlooked the hillsides which gave us a stunning view.

Rooms: As you entered the suite you walked straight into the main adult bedroom which was very tastefully decorated and had bedside tables, a dressing table, chair, tv, large mirror and case rack. There was a hairdryer in the drawer. The bed was of a decent enough size. The bathroom was just off the main bedroom and was nice & modern and looked recently decorated. It had a cabinet and a shower over the bath which was fairly powerful. The shower head was large and also detached which was useful & it was also positioned quite high up as other reviews have commented it was too low. Soap and shower gel included, but you may wish to still take your own. From the main bedroom there was a small corridor which had loads of storage for cases and clothes. Plenty of hangers and iron + board included plus a safe. Next to the storage area was a small space with tea/coffee making facilities and a fridge. The corridor led to the family room which was clean but vey simply decorated. It had a sofa, small table, two single beds and I'd requested a travel cot which was put up before we arrived. In this family room was another small tv and dvd player. We also had a lovely balcony to sit on in the evening.

Room Flaws: The tvs were very small and could do with being a bit bigger. Also, there are no doors between the main bedroom and family room, which is fine but if a curtain could be drawn it would make it easier for watching tv and having lights on in main bedroom without disturbing the children in the other room. Doors may prevent you from hearing your child at night (we took monitor but it wasn't required) but a curtain would work well. The bathroom sink was too small for a family bathroom and we got wet a couple of times from splashed water. A line above the bath or on the balcony would also have been useful to hang wet beach towels. A bottle opener would be good (only a minor issue though).

Facilities: As our baby is only 8 months old, we didn't use many of the activities, but there was an adventure playground, mini golf, swimming pool and games room. We used the pool a couple of times and it was of a nice size but I'm not sure if it would have been too small if the hotel was up to full occupancy. I requested a highchair in our room because our baby gets far too distracted at the breakfast table and won't eat anything despite trying (very nosey child ha ha), so to ensure she ate before we left for the day, it was easier to feed her in the room. This request was granted within minutes of asking. The travel cot was fine, worked well and saved us taking our own, although we did take our own travel cot mattress and sheet. The cleaniness was fine, nothing spectacular, but nothing wrong either. We didn't use the spa or listening service so cannot comment on these. We only used the bar once as children are not allowed after a certain time (either 7pm or 8pm, I can't remember which). We didn't see any of the evening entertainment so again cannot comment.

Meals: We didn't have an evening meal in the hotel but the breakfast was fine and cooked well. There was plenty of variety on offer: fruit, yogurts, toast, cereals, juices, pastries and traditional cooked. Each morning the breakfast varied slightly (scrambled eggs one day, fried another. Different pastries etc) which made for a nice change. There were plenty of highchairs and enough space for everyone. Can't comment on the evening meals as we didn't use this service.

Room Service: There is a £5 charge for room service per plate, which is in addition to the cost of the food. I think this is excessive and the hotel is missing a trick. Although they provide the listening service, I think they could provide a more comprehensive menu and perhaps a drinks menu for those who wish to stay in their rooms. Instead of trying to deter guests from using the service by charging so much for it, they ought to embrace it. I think guests (especially those with young babies) would order more from it rather than bringing in takeaways from outside so as not to leave their children.

Overall this hotel is great for children and no ask was too great. A really family friendly hotel. A totally different type of holiday for us but would book again and recommend. Go with an open mind, don't over expect too much and you'll be pleasantly surprised.

  • Stayed: September 2013, travelled with family
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Thank JAC2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013 via mobile

Booked for a week, checked out after one night.

Room was very badly located. It was very close to the road (see picture taken from bed) which was busy and the walk from the restaurant in the evening was 2mins which made us feel uncomfortable about leaving 3 children under 5 in the room on just baby listening.

Restaurant was a bit like a school canteen/army mess.

All a bit hectic.

Managed to get a cancellation at a family hotel in Fowey which we loved. Family friendly but still with adult luxuries.

On the plus side other people seemed to be having a great time it just wasn't really our thing, although if they'd had another room for us to swap to we probably would've stayed as easier than moving. The manager was very pleasant and kindly refunded the rest of our stay.

  • Stayed: August 2013
    • Location
    • Cleanliness
2  Thank Emmab04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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