We stayed at the Pendeen for 3 nights in June as part of a Travelsmith deal. Their sister Hotel is the Porth Veor Manor 200 yards away. Sadly, our review contains more bad than good criticism. We raised each item with hotel staff on departure, to which their response was - 'Yes, we know about that'.
On arrival and after parking our expensive car in a cramped car park, we were greeted at the door by hotel staff. My husband said he had noticed a bad smell coming through the door, but did not say anything to me to cause disappointment. Whilst I was checking in, he had located a different smell which was distinctively that of cat pee on the hall carpet by the stairs.
We were taken to our room (room 5) which was small and very warm. The bedroom had one window with an opening of about 2ft square. He thought the room was very warm even, with the window fully open and a radiator turned off. My husband then told me that the (small) bathroom floor was hot from pipes underneath and there was also a very high level of radiant heat coming from a bedroom partition wall. Behind the wall (which contained electrical mains wiring) was a locked cupboard which we assumed contained heating pipes, or some kind of boiler flue which was heating up our bedroom wall. We had to leave the window open all the time, bringing in traffic noise and early morning noise from seagulls.
Because our room was so small we did not want to spend time there and went to find the hotel bar and lounge advertised in the brochure. On our first day, the lounge measuring some 4M X 2M had laundry in blue bags piled high on the settee. There was a bar in a larger room, but the door was kept locked and we never saw it open. I did manage to visit the lounge a day later. There was a bowl of cat food on the floor and the cat would occupy a sofa as if by right.
Throughout our short stay, the hotel common areas and landing were hot, smelly and lacked fresh air ventilation.
Room 5 seemed to have its radiator wired to the toilet flushing in another room, because when a toilet was flushed it woke us up! The bed was comfortable but space in the en-suite was so restricted that my husband being a little larger than me, found the toilet sitting space very restricted. We were told that if we had complained about the room we could have been offered an alternative. That seems to be the way problems at the Pendeen are managed, although an immediate solution for the bad smells would be hard to find.
The breakfasts and table service provided at the Pendeen were good, although my husband was politely 'reprimanded' on 'Health & safety Grounds' for helping himself to coffee from the perkolator!
Overall, this was a bad experience for us and we would not rely on brochure descriptions for other Travelsmith hotels as a result of our visit. The Pendeen has a Hotel registration and a visitor might expect some reasonable common space - a comfortable lounge, clean and odourless to read a newspaper. The Hotel seemed 'tired' and smelly with good examples of outdated Artex plastered walls and ceilings in need of some redecoration. Perhaps the Pendeen gets its Hotel status from the large number of rooms it offers and ticks all the registration boxes. We have stayed in Travel Lodges, Premier Inns and guest houses with superior facilities in the budget hotel category and shall not choose a Travelsmith hotel again.
We would not recommend the Pendeen Hotel to our friends.
- Also Known As:
- Pendeen Hotel Newquay, Cornwall