We stayed for 3 nights with Gold Crest. The hotel has an excellent, quiet location on cliff tops, 5 minutes walk from Newquay. The hotel staff are very friendly.
Unfortunately, it is let down by its tired appearance and need for refurbishment. The bedroom floorboards not only squeaked, they literally lifted as you walked across them. The bathroom was a mishmash of colours, with evidence of several poor minor repairs including disconnected overflow pipes hanging loose. The washbasin was in the sleeping area. On the plus side, linen and towels were clean and replaced daily.
Carpets and general decor need replacing throughout the hotel. In the dining room, two staff understandably struggled to cope with over 60 guests. When I complained about long delays between courses, the response was to ask the guests to help clear the tables!
In 2010, the manager responded to a review that the hotel is undergoing a room by room update. Two years on, there is no evidence of that.
If like us, you are on a coach trip you may have no choice but to stay here. If you book independently, do yourself a favour and go somewhere else.
- Official Description (provided by the hotel):
- The Hotel is located opposite Tolcarne beach. The town centre and all amenities are a 5 minute walk away. Rooms with stunning sea views and very helpfull and friendly staff who will make your stay as comfortable and as enjoyable as possible. ... more less
- Also Known As:
- Narrowcliff Hotel Newquay, Cornwall