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Review of Narrowcliff Hotel

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Narrowcliff Hotel
Ranked #34 of 37 Hotels in Newquay
Reviewed 7 April 2013

Spent the Easter break with National Holidays staying at the Narrowcliff, price £159 per person, coach travel, three nights dinner, bed and breakfast with an included excursion to St. Ives. This isn't the first of these breaks but by far the worse. Talking to other guests we had a luxury room, although we didn't have any head boards the windows fitted and didn't blow the curtains about. . My mattress was more bare springs but after complaining nicely they put a topper on. Our ensuite was all in one room (some weren't) but we had trouble changing the water from shower to bath. My ex plumber hubby tried for ages to get the water out of the taps but nothing helped, I gave them a crack and the taps spouted lovely hot water.
The outstanding feature of the hotel was the COLD, someone complained and was told it was cold outside. The guests either spent the evening out or huddled in the lounge, the warmest room in the place. No entertainment the first evening, a DJ on Saturday evening and those who braved the cold of the ballroom said instead of dancing around their handbags they danced around a puddle in the middle of the floor. Sunday evening, still freezing with a singer who claimed to tell jokes and the puddle had been replaced by a bucket, again more huddled in the warmer lounge.
Apparently for those brave enough to go into the cold bar there was a happy hour from 5pm until 7pm, but according to the lady on reception the bar man didn't usually turn up until 6pm!
The food would have been good had it been hotter and that's not just me complaining. On the last evening I had the nicest, tender piece of steak I've ever tasted. Of the three waiters we had the worst, people on the next table sent their meals back one evening because they went cold waiting for the veg. A gentleman on our table never had the starter just had the bread roll and on one evening he got the smallest roll you've ever seen and asked if he could have another. They only had enough for each guest.
The last morning we were due to have left for 9am, the breakfast wasn't served until 8am, one of the drivers had asked if it could be served earlier and was told no, consequently the drivers didn't get breakfast because they were loading our cases, and some of us only just managed to eat ours because as usuall our waiter didn't know what he was doing.
The hotel was right on the sea front and just a short walk into Newquay which I'm sure would have been lovely had the weather been better. The wind was quite strong on the beach but we were well wrapped up and too be honest it wasn't much colder outside than it was in the hotel.

Room Tip: Choose another hotel
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  • Stayed: March 2013, travelled as a couple
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2  Thank njohnsey1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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113 - 119 of 183 reviews

Reviewed 10 February 2013

anyone who is looking for a nice homely hotel with spectacular views of newquay bay should try the narrowcliff hotel , I have stayed there a couple of times and found it to be very nice the rooms were nicely decorated and very spacious a nice choice of menu was offered although I did find it a little strange having the dining room on the middle floor . the bar and lounge were nice and entertainment was provided every night ,I found my stay there very pleasant and would certainly go again.

Room Tip: the rooms on the first and second floors have fantastic views
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  • Stayed: April 2012, travelled with family
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1  Thank 270,156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2013

We stayed for a night and found the room fine, the ensuite bathroom could probably do with an update. Receptionist and night porter were friendly. Breakfast was good and staff were all friendly. The hotel is in a good location, walking distance to the town but not noisy, nice views on the front of the sea. The only thing was we had a noisy couple in the room next door getting frisky and the walls were quite thin!

Stayed: December 2012, travelled as a couple
1  Thank LittleCornishPixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2012

perfect 4 days at the Narrowcliffe again. Value for money and staff all excellent.

Only down side was the old Irish entertainer who was probably the most obnoxious un- child friendly man we have ever met. Rude (not blue)and arrogant towards all the children who ranged from 4 to 16 years. Not a big problem as we all quickly moved to the other bar.

  • Stayed: October 2012, travelled with family
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1  Thank collieMiltonKeynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

me and my mum stayed here for 5 days with a national holidays at first other reviews were saying the hotel was unclean having stayed here for 5 days i can say our stay has been excellent the rooms are clean and have clean bedding and towels to hand bed and breakfast and evening meal are brilliant the service you get is very quick and the food is well cooked has different vegatarian options and the staff are friendly and welcoming i would hapily recomend this hotel and would also stay again.

Room Tip: wheel chair uses have a lift
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  • Stayed: September 2012, travelled with family
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3  Thank laura h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2012

After reading some of the recent reviews on this Hotel we would like to add ours,We were on a coach holiday with Grand UK.& National holidays coach party were there too.We would agree that
some parts of the Hotel could do with updating.Our bed room was poor ,tiny, could not walk round the double bed one side.Tiny but working t.v.Paper thin pillows [ but 2 extra in dated wardrobe.]
Not the comfiest bed.But clean and warm with good ventilation.However staff were excellent
considering two coach parties to be waited on meal times.Great service fast and friendly,our food was more than adequate and good choice. One good nights entertainment & one not worth a mention.Hotel close to Tesco Express And short walk to many shops.The barman also really nice person.!

Room Tip: Maybe dont go there on a coach, Ask to see room before booking.
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  • Stayed: August 2012, travelled with friends
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3  Thank barry b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2012

We stayed for 3 nights with Gold Crest. The hotel has an excellent, quiet location on cliff tops, 5 minutes walk from Newquay. The hotel staff are very friendly.
Unfortunately, it is let down by its tired appearance and need for refurbishment. The bedroom floorboards not only squeaked, they literally lifted as you walked across them. The bathroom was a mishmash of colours, with evidence of several poor minor repairs including disconnected overflow pipes hanging loose. The washbasin was in the sleeping area. On the plus side, linen and towels were clean and replaced daily.
Carpets and general decor need replacing throughout the hotel. In the dining room, two staff understandably struggled to cope with over 60 guests. When I complained about long delays between courses, the response was to ask the guests to help clear the tables!
In 2010, the manager responded to a review that the hotel is undergoing a room by room update. Two years on, there is no evidence of that.
If like us, you are on a coach trip you may have no choice but to stay here. If you book independently, do yourself a favour and go somewhere else.

  • Stayed: July 2012, travelled as a couple
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4  Thank A_Geordie_View
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Narrowcliff Hotel

Address: Narrowcliff, Newquay TR7 2PG, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Restaurant
Hotel Style:
Ranked #34 of 37 Hotels in Newquay
Price Range: £22 - £35 (Based on Average Rates for a Standard Room)
Number of rooms: 45
Official Description (provided by the hotel):
The Hotel is located opposite Tolcarne beach. The town centre and all amenities are a 5 minute walk away. Rooms with stunning sea views and very helpfull and friendly staff who will make your stay as comfortable and as enjoyable as possible. ... more   less 
Also Known As:
Narrowcliff Hotel Newquay, Cornwall

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