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“Worst Hotel In Newquay”
Review of Narrowcliff Hotel

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Narrowcliff Hotel
Ranked #34 of 37 Hotels in Newquay
Reviewed 18 May 2014 via mobile

Booked A Night Here With Some Friends Im Very Glad It Was Just One Night, Absolutely Poor Service At The Reception Desk.
The Rooms Were Absolutely Disgusting Stains On Beds And Floor. Shower Rooms Needed A good Clean With Mould And Dirt. Lights Didnt Work Looked As Of They Was About To Fall Off The Walls. Curtains Hanging On.Cups And Kettle In The Room Didnt Even Look As If They Jad Been Cleaned. For The Price We Paid , Disgusting. We Have Stayed In Many Hotels In Newquay And NarrowCliff is Poor Very Poor. We Certainly Wont Be Going Back.

  • Stayed: May 2014
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Thank bossybecki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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83 - 89 of 183 reviews

Reviewed 6 May 2014

Hotel itself might not be the best hotel you will be in but the owner of the place who is a manager there will make you feel very welcome!

Very friendly staff, manager was always very helpful and was very kind to change us rooms (I wanted room with a bath) and change us breakfast (we wanted Continental instead of full English).

Hotel needs some works done but for the price you pay per night you can't really ask for more. Bed linen and towels were nice and clean and I guess that's the most important.

We enjoyed our stay!

Room Tip: Seaview rooms seem to be bigger than the rest if you are looking for a bit more space with lovely vi...
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank natalkaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

We've had an Easter break in Newquay this year and stayed at the Narrowcliff. The hotel is a bit tired but there is a new manager and the staff and food were wonderful, served on time and not a mixed up meal in sight. The staff bent over backwards to make it a pleasant stay, they even did a special breakfast for my grandson and cooked his food just how he wanted it. Beds were a bit uncomfortable and the place needs some refurb money spending on it, but we were told that was the owner, not the manager and staff.

All in all it served its purpose, a place to eat and sleep at a bargain price (£24 b/b) and we had a very nice holiday.

Room Tip: Ask for a sea view!
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  • Stayed: April 2014, travelled with family
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Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

We stayed at this hotel over the Easter holidays. On arrival we were given a very small room
at the back of the hotel. The bathroom was very small and only one person at a time could
get into it. The shower had seen better days and had very little pressure on the shower. The water in the shower was almost cold although the water in the taps was very hot. The room was very warm but you could regulate this yourself. The bed linen was lovely and clean so were the towels although we never got them changed during our stay. (3 days).

The staff were very nice and nothing was to much trouble for them, they did their best
with what they had. The whole hotel needs a complete refurbishment although there is
some work in progress it's not enough. Would I stay here again NO.

Room Tip: Ask for sea view but you might not get it.
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  • Stayed: April 2014, travelled as a couple
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2  Thank TINKERBELLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

We had an Easter week-end break at this hotel
The rooms were in need of refurbishing but the sheets & towels were clean. The restruant need more experienced waiting staff.the manager stood in as a waiter to help, he brought us all the wrong meals & told us we had to have them as it was set meals, he was rude & aggressive ,that was the first evening. They need more waiting staff to get the meals from the kitchen to the customer befor they go cold.! Dinner took 2hrs .

Stayed: April 2014
1  Thank marilyn v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

Just home after a Easter break away with David Urquhart and it really is as bad as everyone says.
There were two coaches here and everyone including the drivers had nothing good to say about the place.
Waiting 50 minutes to be served breakfast or taking 2hrs for dinner isn't much fun when you have to ask the staff for your dinner that you ordered at breakfast time.
Peeling wallpaper, leaking ceilings, dirty, mouldy rooms, need I go on.
If your tour operator is going to Newquay then check to see where they are sending you first.
Owner/ manager (Kevin) extremely rude and arrogant although he did have lots of problems to sort out with his hotel but that was no excuse for his behavior.
Reduced my partner to tears the first night when he raised his voice and argued with her at dinner.
Other staff were very friendly but poorly trained.

  • Stayed: April 2014
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1  Thank robreadings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

Was rather concerned having read previous accounts of guests stays and it is true to say that this rather tired and run down hotel is in urgent need of a refurb. Having said that, our room had a great sea view. It was clean and warm with adequate en-suite facilities. The dining room was large and the menu simple but very good and with plenty of variety at every meal. The bar was very good and the staff exceptional, being both very friendly and polite. Entertainment was put on twice in our stay and was great. All in all, we enjoyed a pleasant stay but it is fair to say that we would have preferred to stay in a better hotel and would have willingly paid a little more to do so.

  • Stayed: September 2013, travelled with friends
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6  Thank Ronniehill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Narrowcliff Hotel

Address: Narrowcliff, Newquay TR7 2PG, England
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Restaurant
Hotel Style:
Ranked #34 of 37 Hotels in Newquay
Price Range: £22 - £36 (Based on Average Rates for a Standard Room)
Number of rooms: 45
Official Description (provided by the hotel):
The Hotel is located opposite Tolcarne beach. The town centre and all amenities are a 5 minute walk away. Rooms with stunning sea views and very helpfull and friendly staff who will make your stay as comfortable and as enjoyable as possible. ... more   less 
Also Known As:
Narrowcliff Hotel Newquay, Cornwall

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