The hotel needs to hold on to its members of staff, especially the more senior lady at reception who proved to be particularly helpful. These people were the best thing about the hotel and they could do well elsewhere.
We had to ask for our room to be vacuum cleaned and it took two days to get this done in the most perfunctory way as we discovered when we moved one of the beds in order to pick up a dropped item. It was unhygienic under there and this was not only due to the dust! The bedding was clean and we slept alright but we did not dare to lift sheets after seeing the state of the room. The drawers were dusty and contained hairs so we were pleased we'd taken anti-bacterial wipes.
This may be a budget hotel used by coach firms but others we've stayed at have always been clean and of a similar price. I'm surprised that the National Express coach firm still use it. An inspection by someone travelling incognito as a coach passenger may be what is needed.
Do the owners of the hotel pay for cleaning? If so, they must be mad as it's money down the drain! They should simply hand out Dettol wipes to guests as they arrive!
I feel sorry for guests arriving this week.
- Official Description (provided by the hotel):
- The Hotel is located opposite Tolcarne beach. The town centre and all amenities are a 5 minute walk away. Rooms with stunning sea views and very helpfull and friendly staff who will make your stay as comfortable and as enjoyable as possible. ... more less
- Also Known As:
- Narrowcliff Hotel Newquay, Cornwall