I have just returned from my wife's work's do an I must say this was simply the worst dinig experience I have ever had.
When we arrived a nice young lady greeted us warmly by opening the front door and welcoming us to the restaurant, it went downhill thereafter.
We were shown through to a room with a U shaped table set up, after we sat down anyone who wanted to leave the table would either have to ask half of the room to stand up, or get down on their hands and knees and crawl underneath the table, very dignified for ladies. As this was a Christmas do, you would expect there to be a few decorations and maybe some background music playing, we were later informed, after requesting some music, that "it was broken they thought or didn't know or something".........
Our group had booked well in advance and the cost was £30 a head, this included a starter, a main and a dessert. Now bearing in mind that these were pre ordered simple meals you would expect that the starters would all come out together, right? Wrong! One by one, bit by bit the starters filtered out, then a gap and a couple more, wait a few minutes and a couple more....... My wife had fish cakes which were devoid of any taste, let alone the fact that the chef couldn't even be bothered to season them. I myself had a bowl of soup, well I say a bowl, I had half a bowl of insipid mush that, to be fair, had a pleasant garnish.
After about 20 minutes after we had all finished, the waiting staff kind of cleared the table, they were very pleasant and helpful it must be said, but they were very poorly trained, if they don't even know how to clear a table after a course then there are serious issues behind the scenes.
Now for the mains, more slow delivery of the food, again bearing in mind they had the orders well in advance of the party you would imagine the food would come out quickly and together, not the case unfortunately. After dispensing one plate here, a bowl of veg there, one of our party had to complain that his food was cold and requested another be sent for. It hadn't gone cold because he was waiting for others meals to come, the food had arrived cold. My meal arrived with 2 tiny roast potato's, THIRTY QUID AND TWO TINY ROAST POTATO'S?? Someone is taking the mickey here, not only that but my plate was cold, stone cold, no wonder the food was coming out cold they can't even be bothered to heat the plates! I ate it, it was a reasonably tasty plate of roast turkey, I'd have liked some veg but firstly it was coming out in dribs and drabs (again) no organisation, and someone had the smart idea of putting cauliflower cheese on the same veg plate as the carrots, broccoli and green beans, we don't all like cheese so having the other veg dripping in cheese sauce meant I couldn't have any.
At this point you're probably thinking, why didn't he complain, why not ask for more veg? Well for a start by the time I would have got another meal it would have been home time and as it happens one of our party had already complained (as I mentioned above) and didn't receive a replacement meal in adequate timeto even want to eat it.
The whole thing was a disgraceful and chaotic mess. At no point during the evening while I was there (my wife and I left shortly after the desserts were served) did a senior member of staff, a manager, a chef or an owner come and apologise for the abysmal service and food. £30 for a pre ordered simple Christmas meal should not be a difficult operation to execute.
I would not recommend this place unless you like over priced cold food, I would honestly say go to MacDonald's over this place, at least you pay cheaply for rubbish!
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