A day of shopping with friends is never complete without a mini coffee and tea break. At first it looked promising, they had a selection of cakes and coffees, teas and hot chocolates. We placed an order of a few lattes and tea, which is a simple order. They served us promptly, however when bringing over our drinks, the young waitress got one order wrong, which is not a problem, but the way she dealt with the situation was shocking! Not only did she give us dirty looks, she had a poor attitude blaming us for her mistake! When she took the drink back she bought a new one which again was wrong. She stood there and huffed and appeared reluctant to take the order back. When she came back a few minutes later, she slammed the drink down in front of my friend, with no apology. The drink was in a disgusting state, what looked like not changing the order but just pouring it into a new cup, as the coffee had spilt all over the mug and saucer!! When my friend mentioned that there was a lot of coffee spilt, the waitress rolled her eyes and stomped off!
No apology was given from the staff, they were rude and did not deal with the situation well! It would appear that the saturday staff seemed to be trained to blame their customers for their mistakes. I would not recommend visiting here as there are better independent cafes and bakeries with better service in Newquay.
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