My partner and I visited the Headland Spa today (13th Aug). We were met by a very friendly and welcoming receptionist who made us feel at ease straight away. We had booked in for the Time for Two spa day which included use of all the facilities, two course lunch and a 50 minute treatment. Unfortunately, we were told when we arrived that the steam room was out of use, which was very disappointing but we understood this could not be helped. However, what was more disappointing was the lack of respect from hotel guests of day spa visitors and staff at the spa not upholding their own rules. 1. Children under 12 were allowed to use the hot tub and sauna, being extremely loud - definitely not the relaxing day we had planned. 2. Teenagers were jumping, shouting, screaming and diving into the pool - again not relaxing. 3. No spa staff came to observe or check whether the facilities were being use correctly.
We came to relax and unwind, and arrived at 10:30am we were not shown at any point during our arrival that there was a relaxation room that we could use. It wasn't until after our treatment which was as 4:20pm that we were taken there. Meaning we had to spend the whole afternoon with loud children.
We did enjoy the full body massages, the therapists were welcoming and calming and the lunch was nice. We just hope that more observation of the spa facilities is implemented so guests can enjoy the whole package.
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