Just returned from our third stay on this park, in a bungalow again as refuse to stay in caravans on any park again as too small and cold! Find the bungalows good, central heating and plenty of room. Ours this year was once again clean and perfectly adequate. As others have said there is no mobile or wifi signal but we tend not to stay there during the day so not really any problem and the free wifi in the club is no use whatsoever so didnt get much use from that.
As usual with all holiday parks the club house was woefully inadequate and the only way to guarantee a table was to get there by about 6.00 at the latest. We only tend to use it as we have a seven year old who loves the childrens entertainment otherwise we would go out to nearby pubs in the evenings to eat. We did go out one evening to the pub down on the beach which was okay. Food was quite nice and wasnt too busy.
Not much on the site in the way of entertainment other than an outdoor pool (which wasnt open yet, though we did know that beforehand) and a couple of climbing frames plus a small soft play room. But as we go out and about, this wasnt much of a problem.
All was clean and tidy and when we requested a mirror for the bathroom, one had been provided by the time we returned.
I have to say i felt really sorry for the staff, most of them were lovely, really helpful and friendly but they were really overstretched!
The entertainment 'team' was two girls who worked six days a week. They were on from the tots club in the morning and through the day to the kids entertainment, the bingo and even singing in the evening. They were very enthusiastic (thanks hayley and robyn) but must have been exhausted! The bar and food staff were understaffed too, the lady who did the gift shop was off sick so no gift shop unless one of the ladies managed to open it for ten minutes ( though that may be no bad thing!!)
The bar had queues, the food wait could be quite long but the staff were all lovely. One night the kitchen got so swamped they stopped food orders and there was a lot of complaining at the poor staff which was not their fault, there simply were not enough of them.
I could not believe the site was so understaffed given it was the easter holidays, and obviously busy, not off peak.
Will use again as long as we can get one of the bungalows as we know its good and bad points and it does have a lovely beach.
Have rated service as very good due to the helpful, friendly attitude of the staff
Have rated value as very good as booked ahead and got a good price and a bungalow not a caravan
- Official Description (provided by the hotel):
- Tucked away in the gorgeous Ellenglaze Valley, and surrounded by sand dunes, it's the perfect summer retreat.Just a ten minute stroll from a beautiful beach, a short drive away from Newquay's exciting attractions, and a million miles from the hustle and bustle of everyday life. * Direct access to the coastal path from the park * Only 7 miles from Newquay's superb attractions * Heated outdoor pool with 300ft slide * Kids' club fun with Sid & Lizzie ... more less
- Also Known As:
- Holywell Bay Holiday Park Hotel Newquay
- Parkdean - Holywell Bay Holiday Park Newquay, Cornwall