Booked a Sennen caravan for £800 in August. Brochure and internet states modern caravan, this was probably true some years ago.
On driving to our caravan we started to have reservations since the caravan looked old and dirty from the outside. Pulled up alongside the caravan after an 8 hour drive and opened the caravan door and the first thing we noticed was a rusting radiator in the hallway, they say first impressions last and in this case it was just the start of the horrors that were awaiting us.
On further inspection we noticed that the caps to the toilet seat were missing and the casing to the seat was stained in old urine. Could it get worse oh yes a grease covered extraction unit to the cooker and could it get even worse, oh yes a sex stained stained double mattress. After these discoveries I went to reception to report the problems and they told me the manager would pop in to see the problems for himself.
Approx 2 hours later the manager arrived and to his credit he arranged to have these problems resolved. Although, should we have found this caravan in this state to start with, definetly not when you have travelled for 8 hours and paid £800 to stay in this so called modern accomodation.
After this we unpacked and tried to get on with our holiday until later in the holiday during Tuesday night when we awoke to our 3 year old son screaming in the other bedroom. He had fallen out of bed and hit his face on the metal frame of the other single bed. Luckily I am a first aider and was able to deal with the situation by using ice packs to reduce the swelling between his eyes. The next morning we inspected the childrens bedroom more closely and noticed that the frame he hit his face on had the wrong size mattress for the frame. The mattress was too small and thus the cause for his accident. If the mattress was the correct one for the bed he would have fallen out of bed and hit his face on the mattress instead of the frame.
Also, that morning I reported the incident to reception and they filled in an incident report. I requested the mattress be changed and the manager to call and see my sons injuries. By 4PM this had not happened so I went back to reception and eventually they changed the mattress for the correct one for the frame, but the manager did not show.
After the accident our son would not sleep in this room. Therefore, he slept in our room until the Friday morning of our holiday, by this time we were all very tired and decided to return home a day early.
Since returning I have been in correspondence with Parkdean holidays about the below par accomodation and my sons accident. This makes interesting reading since they claim my sons accident was not Parkdeans fault?
The brochure and internet caravan discription should read.
Sennen Caravan is a dirty modern caravan with sex stained mattress with urine stained toilet seats, plus beware it is not safe if your child falls out of bed and hits their face on a metal bed frame opposite because Parkdean forgot to ensure that the mattress to the frame he hit his face on was too small, if this happens remember it’s not Parkdean Holidays fault because we are not responsible for the upkeep of our holiday accommodation.
Beware this is our 3rd holiday with Parkdean in 12 months and have spent close to £2500 and this is how they treat return guests if they have a problem.
Sea Acres - Polbream 2007 model - excellent caravan
Ruda - Hartland luxury caravan - excellent
Therefore, my tip if you do decide to holiday with Parkdean book a new caravan model and bring along your own bottle of CIF and heaven forbid if you have a problem since they do not want to know.
Forgot to mention Holywell Bay is lovely.
Finally beware of Parkdean Customer Service Manager she treats you like a criminal for complaining about the sub standard / dangerous accomodation. Would I holiday with parkdean again, NEVER.
- Official Description (provided by the hotel):
- Tucked away in the gorgeous Ellenglaze Valley, and surrounded by sand dunes, it's the perfect summer retreat.Just a ten minute stroll from a beautiful beach, a short drive away from Newquay's exciting attractions, and a million miles from the hustle and bustle of everyday life. * Direct access to the coastal path from the park * Only 7 miles from Newquay's superb attractions * Heated outdoor pool with 300ft slide * Kids' club fun with Sid & Lizzie ... more less
- Also Known As:
- Holywell Bay Holiday Park Hotel Newquay
- Parkdean - Holywell Bay Holiday Park Newquay, Cornwall