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Bay Beresford Hotel
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803 - 808 of 940 reviews
Reviewed 29 October 2012

First time on a Shearings coach holiday staying from 22 October and impressed with coach organisation. Hotel is OK, clean and comfortable with efficient service.
We stayed on second floor with a room at the back. Room large and with adequate storage for belongings. Comfortable bed and had good night sleeps. Room and bathroom kept very clean and tidy daily, although we would have liked one with bath and shower not bath only. A good and working digital TV (that's a change from some hotels!). Plentiful supply on the refreshment tray. Room a little tired perhaps and maybe carpet is ready to be freshened up. We did not book a beach view room as we could not see the point of paying an extra £6 per person per night when we were only likely to be in the room very early morning and in the evening when it was dark at this time of year. So - no views of the shore. We did not miss that. We could see it quite happily from the hotel front anyway.
The dining facilities are fine - reasonable variety with a daily change of menu in the evenings and service very rapid. A most helpful waiter and we had same table each day. However Hotel sticks too rigidly to meal times - 8 am sharp to 9 am and 7 pm sharp to 8.30 pm. We would have liked more flexibilty to avoid a mass of people waiting for the opening. An earlier breakfast start would have been good in our case 7.30 to 9.00. Evenings to start at 6.30. Quality of food was good and nicely presented on the whole - although just one poor one - it was difficult to find the mushrooms in a mushroom stroganoff!!
Overall not a bad experience with the hotel, bearing in mind it is a 2 star one. Good value for money with coach fare included plus two excursions and some free drinks. Happy to recommend for a low priced short break.

  • Stayed: October 2012, travelled as a couple
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1  Thank historian90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded 16 November 2012

Thank you for putting your first experience of shearings Holidays on Trip advisor, I think that anyone interested in taking one of our breaks will find your comments really useful.

Shearings have a good programme of refurbishment going on in their Hotels, and you can imagine this is quite a major operation. The new rooms look really modern and light and we are delighted with the results, and if you return, we hope you will be too.

I was a bit concerned that you felt you had to be in the restaurant at a certain time, our meal times are between 8 am and 9am for breakfast and dinner is between 6.30pm to 8pm and we welcome guests any time between those times. In fact it makes it quite difficult if everyone decides to come in at the same time, it makes it very rushed!

I hope that your first experience leads you to explore the country using Shearings and its 40 Bay Hotels that extend from St Ives in Conwall right up to Doornoch in the Scottish Highlands.

Thank you again

Kind regards
Jackie Cunliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2012

We stayed at the Beresford whilst on a Shearings coach trip. What can I say, we paid £90 each for the transport, hotel with meals and this also included 4 drinks each per night.

The communal areas of the hotel were fine, our room was dated but very clean and well serviced daily. It a long time since I slept in sheets and blankets! Towels were changed daily and the refreshment tray in the room was well stocked and replenished daily.

The food was pleasant and whilst it may not be restaurant quality it certainly had something for everyone, the breakfasts were good.

We hired a car ( Cornwall car hire) for the 2 days we were there so we could explore at leisure, the service provided by them was very efficient. We also visited the Eden project was which
superb ( tesco club card vouchers can be exchanged for admission tickets making it excellent value)

The staff in all ares of the hotel were very warm, welcoming and very pleasant.

Would we go back or recommend this hotel?
YES but would perhaps recommend the room upgrade as I had a peep in the room opposite ours and it was much nicer.

  • Stayed: October 2012, travelled as a couple
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Thank sunbedqueen013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded 3 November 2012

hI

It was good to read your review and I am pleased that you enjoyed your first "Shearings Experience" with us. I think that the way you planned your holiday gave you the maximum opportunity to explore Cornwall, and Newquay is pretty central to both the north and south coast.

Your comments about the bedrooms is fair, we are a typical seaside hotel, with lots of nooks and crannies, and different types and sizes of bedrooms. I do think that the sea view is worth the extra supplement, to wake up in the morning and see that view is just fabulous!

We are currently undergoing refurbishment of bedrooms and maybe if you came this way again you would see the difference in the areas that you had concerns in. If you are considering a similiar holiday, why not look at our other Bay Hotels, there are some stunning locations to explore.

Thank you again for taking the time to comment on trip advisor

Kind regards

Jackie Cunliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2012

Along with a couple of friends, we have Just returned from a very pleasant five day break at the Beresford Hotel, Newquay. We found the hotel to be clean and tidy throughout. We had rooms on the third floor which I would recommend for those without mobility problems as it tends to be very quiet having no guests above you. The staff were all very polite and friendly, it would be unfair to name any individuals because quite frankly they were all good. The menu was varied and the food was plentiful and of a good quality. The evening entertainment was quite outstanding - took us by surprise actually.
We went on a Shearings package deal which included coach travel and a couple of free excursions.
All in all good value for money and to be recommended.

Room Tip: Outstanding views from sea facing rooms. Suggest those with mobility problems request first or second floors.
  • Stayed: October 2012, travelled with friends
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4  Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded 15 October 2012

Hi Ron

Thank you for a very quck post on your recent stay at the Beresford.

We are delighted that you all enjoyed yourselves and that you really liked the entertainment, it makes the evening doesnt it?

I have passed your comments about the food onto Phil, our Head Chef and Anya was delighted that you enjoyed her service.

It never fails to please us when we get comments like yours and I thank you for taking the time to use trip advisor.

Hope to see you again in the future

Kind regards

Jackie Cunliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2012

Bay Beresford Hotel is a 2 star Hotel owned by Shearings Tours.
Our room, 110, was on the second floor at the rear. The room was clean and tidy and well serviced by our Chambermaid, Tina. The bathroom window did not close and as a result the wind pulled it open during the night leaving leaving the bathroom quite chilly in the morning. We were informed that the maintenance man was on his honeymoon and so the problem could not be rectified. Decor was quite tired and sleep was interrupted by reversing alarms on coaches opposite and delivery lorries quite early in the morning.
The Restaurant food was varied and adequate although the "chef's special" one night was Sausage and Mash, rather a strange choice!
Our Restaurant attendant was Anya, a very pleasant and efficient young lady. On our first evening we asked for a jug of water for the table and it was there for us every night for the rest of our stay, efficient!
All the staff were helpful and accommodating throughout our holiday.
The Hotel has drink voucher scheme which allows each visitor four drinks per night, per person. This scheme is both welcome and good value.
All in all a pleasant stay for all concerned.
The Hotel is 2 star and thought this to be very good value for money.

Room Tip: Rooms at the front have good sea views
  • Stayed: September 2012, travelled with friends
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1  Thank Venture65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded 15 October 2012

Hi

Thank you for your comments and I am glad that you enjoyed your stay with us, it really does help to know what aspects were good and which require attention.

I am sorry that your window wasnt fixed, yes, our Maintenance Man was on his honeymoon, but this should not have affected you.

If you enjoyed your stay with us, I hope that you will take the time to look at our other Bay Hotels, which are all in stunning locations and offer excelelnt value for money. If you go on our Shearings Website it does give lots of pictures and information.

Thank you again for taking the time to use Trip Advisor

Kind regards

Jackie Cunliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2012

Just got home from spending 7 nights self drive to the Beresford Hotel.The hotel is in a lovely location and very handy for the shops. The Hotel is old and tired looking in some of the rooms but on the whole very clean. Our room was on the second floor over looking another part of the Hotel. It was quite spacious but in need of the ceiling painting it had what looked like flood marks on.It was also very difficult to get a full nights sleep with the people on the 3rd floor with the noise. Late going to bed and getting up at 4.0am. You could hear every footstep. The food was ok with only the last day of running out of what was on the menu. Waitress service was excellent and the rest of the staff very obliging. There was entertainment on every evening although we didnt take part in the bingo or the quizzzes. The only downside was on talking to other self drive people they had got their holiday a whole lot cheaper than us as we had booked three months in advance plus we had to pay £5 per day for car parking. We will go there again but think the Hotel being a Shearings owned caters more for the coach parties than the odd self drive person. which is understandable.

Room Tip: Ask for a room on the third floor with availability of a lift. A sea view if you can afford it.
  • Stayed: September 2012, travelled as a couple
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1  Thank maggie01Lancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewquayBeresford, General Manager at Bay Beresford Hotel, responded to this reviewResponded 15 October 2012

Hi Margaret and John

it is good to get a balanced view of the Hotel and your comments will help other potential guests decide for themselves, so thankyou.

We are a typical 2 star seaside hotel, we love providing a friendly, clean, warm environment that our guests can relax in and enjoy. The staff here have been with us for quite some time, and returning guests always feel like they are meeting old friends!

Newquay is a great place to see Cornwall, it is quite centrally situated and this helps if you are exploring in your own car, we do have several car parking spaces, and if you reserve these, you are assured of that space all week.

Thankyou again for your lovely comments

kind regards

Jackie Cunliffe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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