My wife booked for us and our friends another couple to stay here in April of 2013 on a special week end break. The double room was nicely appointed but beware those at the rear of the hotel as our and several other rooms overlooked a 70's style flat roof extension with litter around the area and also the rooms were overlooked by 'chalet' type accommodation (staff quarters?) meaning curtains needed to be kept closed at times. The food in the restaurant was reasonable (Friday night) but the service was slow and poor - seemed understaffed. Breakfast Saturday was OK but again poor service an example I had a small bowl of fruit and yoghurt and ordered my eggs Benedict finished the former the bowl remained in place despite several visits by waiting staff who were asked to remove same in the end I got up and placed our used crockery on the service station myself so we had room to continue our breakfast!
Sunday morning breakfast was a total disaster the four of us were serially ignored, as clearly were others guests who arrived after we had been seated were served prior to us and in all it took 25 minutes before any refreshment arrived i.e. tea/coffee. Just as well then that we had received in our room a feedback form - how handy! We all completed said forms with some suggestions and complaints and made a verbal complaint as we checked out.
The duty manager was summoned and offered a sit down discussion to be fair but we were in a hurry to get away so she offered a follow up. To date we have had no contact apart from our friend’s recieving an email some time later in May. The booking was made by my wife paid for in full using her debit card and our friends paid my wife separately.
I have this morning contacted the hotel manager and she has promised to 'look into' the matter and get back to me in the next couple of hours but as its been 4 weeks with no contact I won't be holding my breath!
Stay there yes but pay extra for a sea view and unless the restaurant service improves dramatically - eat elsewhere
- Official Description (provided by the hotel):
- Directly overlooking Fistral Beach, we are officially the highest rated 4 star Hotel in Newquay. Our award winning Fistral Spa is also the highest rated Spa in Cornwall on Tripadvisor. We are a fun, stylish and contemporary hotel with excellent rooms, food, facilities and service. But enough of our corporate blurb, just read our reviews, decide for yourself, then check in and chill out here at Fistral Beach Hotel and Spa. ... more less
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- Also Known As:
- Bay Hotel Newquay
- Fistral Beach Hotel And Spa Newquay, Cornwall