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“Excellent Hotel” 5 of 5 bubbles
Review of Fistral Beach Hotel and Spa

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Fistral Beach Hotel and Spa
Ranked #1 of 38 Hotels in Newquay
Certificate of Excellence
GreenLeadersSilver level
Walsall, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed 27 August 2013 via mobile

We've just come back from a few nights in Newquay and have to say this was an excellent hotel. All the staff were friendly and helpful, especially Katie on reception. We had a great sea view from the room, restaurant and bar and the spa facilities were good. The only thing that let it down was the amount of fish and sea food on the restaurant menu... I know it's to be expected in Cornwall but I have a fish and sea food allergy so it limited my choice greatly.

We stay in a lot of hotels as we travel around for work and have to say that this is one of the best.

Will definitely stay here again next time we're in Newquay.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Helenlj77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fistral_Beach_Hotel, General Manager at Fistral Beach Hotel and Spa, responded to this review, 29 August 2013
Dear Helen

Thank you for your kind review. I do appreciate your comments regarding the amount of Sea food on the menu but as you have mentioned your self we are right on the Atlantic Coast and fresh sea food is what many people are looking for when they are staying with us. We have 13 options on our main courses, 4 of which are sea food, 2 vegetarian and 7 which are meat, plus daily specials. Our menus change with the seasons. If you find that your choices are limited due to an allergy or dietary preferences please let your waiter know and the Chefs will come up with further options for you.

Kind Regards

Becky Higginson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,771 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (573)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Derby, United Kingdom
1 review
5 of 5 bubbles Reviewed 26 August 2013

We have just returned from a long weekend and have had such a lovely time. We started with an aromatherapy massage in the spa, where the staff were professional and polite, and the massage is just what we needed. We then relaxed in the complimentary spa area and made full use of the pool, Jacuzzi and steam room. We enjoyed a lovely coffee in the bar with beautiful views of the sea before checking into our room. We booked a sea view room and we were not disappointed, I think our initial comments were Wow!! The room and bathroom were spacious and clean and just perfect for a comfortable relaxing break.
We also had dinner and breakfast each day and found the food to be excellent with a wide choice on the menu. We were extremely impressed with the Restaurant Manager (Matt). His service was second to none and his professional approach and customer service were of an excellent standard.
We would definitely return to Newquay and also recommend this hotel to our friends. Thank you to all at Fistral Beach Hotel.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1andy1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fistral_Beach_Hotel, General Manager at Fistral Beach Hotel and Spa, responded to this review, 29 August 2013
Dear Andy

Thank you for taking the time to write a review. I am pleased that you enjoyed your stay. I have passed your comments onto Matt and he wanted to thank you. I hope you will return to stay with us again.

Kind Regards

Becky Higginson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, England, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 26 August 2013

We took a mini break. My wife and I, my 16 year old daughter and her friend.

The girls wanted to surf and had lessons with the Quick Silver Surf School which they loved. My wife had spa treatments and I had peace and quiet but could keep an eye on my daughter who wanted 'some' independence. This hotel met all our needs; the girls had their own room, not one of ‘the best’ and not one with views (as they were out most of the time on the beach they didn't needed it). They felt comfortable asking staff for things they needed. The staff were very good to them and treated them like mini adults allowing them to fit in with a mature environment. That said they found room service with chips and ice cream dangerously exciting ☺ !

Our room was one of the 'best rooms' and had a balcony view, which was fantastic. House keeping was excellent. The staff were so friendly and looked after my wife with some great spa treatments.

The only downside was the car parking but, we were so glad that we took the advice posted on here and paid the extra to book a space as with a large vehicle we would not have been able to grab the one or two spaces each day that were left.

Also, taking into account the comments on here I can echo and understand them relating to service in the restaurant. There were some inconsistencies with service level in the restaurant this was more down to lack of attention to detail (focus and listening to requests). That said, they were not significant enough to impact on our stay. If we were staying longer, getting to know the staff we would be more explicit with our request with 2 staff members and ensure they recapped our order if it was different to the menu. Food was excellent and veggie options were very good.

We enjoyed our time there so much we have booked again for a birthday break.

Simon Sparks & Dawn French

Room Tip: Book a sea view and balcony
See more room tips
  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dawnsparks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fistral_Beach_Hotel, General Manager at Fistral Beach Hotel and Spa, responded to this review, 29 August 2013
Dear Simon and Dawn

I am pleased you and your girls had such a nice time with us and that we were able to meet of your needs. I will be looking into the points you have raised regarding the restaurant and seeing what we can do to address these minor issues with the service you received.

I look forward to welcoming you back for your birthday celebration.

Kind Regards

Becky Higginson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 25 August 2013

We have just returned from two nights at this great hotel. We had a sea view room, with a view from the bathroom and bedroom that was just fantastic. The room was clean, modern and had all that we needed. The staff were friendly and attentive. The breakfast was great offering really good choice. If you are looking to surf and stay in a great place to relax afterwards then this is the hotel for you. We have previously stayed at the sister hotel just down the road which was great but I have to say as a couple we will definitely be returning to the Fistral Beach Hotel. Thanks for a memorable stay.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fistral_Beach_Hotel, General Manager at Fistral Beach Hotel and Spa, responded to this review, 29 August 2013
Dear Robert

Thank you for your review. I am pleased that you enjoyed the stay surf and spa package, that is one of my favourites! Good combinations of activity and relaxation. We look forward to welcoming you back and remember you are now part of our loyalty club getting you al sorts of special rates and rewards.

Kind Regards

Becky Higginson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 August 2013

my wife and i stayed and had a perfect stay the hotel is spotless the staff are friendly and very helpful the pool was nice and warm the food was first class.we had a sea and beach view which was amazing to wake up to i would recommend this hotel and i only wish all hotels were up to this standard

Room Tip: ask for a sea view its breathtaking
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank k88mpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fistral_Beach_Hotel, General Manager at Fistral Beach Hotel and Spa, responded to this review, 29 August 2013
Dear K88mpb

Thank you so make for you kind review, it is lovely to read that you have had such a wonderful time staying with us and I hope you will come back in the future.

Kind Regards

Becky Higginson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 August 2013

We visited the hotel for a long weekend break and throughly enjoyed our stay.
The staff were very kind, friendly and helpful with any questions or requests we had.
Our room was lovely and modern with lots of natural light from the windows, we did however book a room without a sea view so overlooked the kitchen roof and were overlooked by holiday homes up on the hill behind us, so would advise a room with a sea view if that would be an issue.
The bathroom was a comfortable size and very clean.
We did find that we had no iron or safe in our room which wasn't too much of an issue but is something to be aware of.
We found the hotel to be in a fantastic location, near the beach, shops and close to the centre so everything was very easy.
We would definitely stay again.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LVS3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fistral_Beach_Hotel, General Manager at Fistral Beach Hotel and Spa, responded to this review, 29 August 2013
Dear LVS3

Thank you for taking the time to share your experience with others on trip advisor. If you requests an ironing board then we will arrange for one to be brought to your room immediately and we do also have a safe facility at reception where you are able to hand in any valuables to reception and we will look after them for you. I look forward to welcoming you back.

Kind Regards

Becky Higginson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffordshire
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 24 August 2013

My husband and I stayed here in August for 5 nights, we booked a standard room which was very modern and well furnished with a very nice bathroom, the tea and coffee tray was well stocked and replenished generously eceryday.
All areas of the hjotel were spotless and all staff very professional and friendly.
The selection at breakfast was excellent with cooked breakfasts made fresh once ordered which I enjoy far more than the buffett style you get in most hotels now.
Our only critisism is that more staff are needed at breakfast to clear the tables, on 2 days we had to sit at the back rather than by the windows at there were over 8 tables that had not been cleared.
We ate in the restaurant and the food was excellent, the restaurant manager is very professional and service was excellent.
With regards to the rooms, the doors slam very loudly and we were woken several times by other visitors. Other than that the hotel is excellent

Room Tip: Choose a beach/sea front room
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Louise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fistral_Beach_Hotel, General Manager at Fistral Beach Hotel and Spa, responded to this review, 29 August 2013
Dear Louise

Thank you for your lovely room. I have passed you kind comments on to the restaurant manager. You have mentioned noise disruption from slamming doors which kept you awake, we have checked the corridor doors and bedroom doors across the hotel and have adjusted a couple of them, thank you for raising this to our attention.

Kind Regards

Becky Higginson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fistral Beach Hotel and Spa

Property: Fistral Beach Hotel and Spa
Address: Fistral Beach Esplanade Road, Newquay TR7 1PT, England (Formerly The Bay Hotel)
Phone Number:
Region: United Kingdom > England > Cornwall > Newquay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Newquay
#1 Spa Hotel in Newquay
#1 Luxury Hotel in Newquay
#1 On the Beach Hotel in Newquay
#1 Romantic Hotel in Newquay
#2 Business Hotel in Newquay
#10 Family Hotel in Newquay
Price Range (Based on Average Rates): £
Hotel Class:4 star — Fistral Beach Hotel and Spa 4*
Number of rooms: 71
Official Description (provided by the hotel):
Directly overlooking Fistral Beach, we are officially the highest rated 4 star Hotel in Newquay. Our award winning Fistral Spa is also the highest rated Spa in Cornwall on Tripadvisor. We are a fun, stylish and contemporary hotel with excellent rooms, food, facilities and service. But enough of our corporate blurb, just read our reviews, decide for yourself, then check in and chill out here at Fistral Beach Hotel and Spa. ... more   less 
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Also Known As:
Bay Hotel Newquay
Fistral Beach Hotel And Spa Newquay, Cornwall

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