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“Absolutly amazing!”

Review of 21 Rocklands

open plan lounge and dining area.
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open plan lounge and dining area.
Dining area Open plan kitchen and dining area
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Very good
4 reviews
open plan lounge and dining area.
Dining area
Open plan kitchen and dining area
View of lounge and kitchen area
View towards the balcony and sea
Bedroom One
Bedroom Two - 3 foot beds.
Ensuite bathroom in Bedroom One
Balcony & sea view from the lounge
Family Bathroom
Balcony and sea view from Bedroom One
Tolcarne Beach from the balcony
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Newquay, Cornwall, England

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
mje72
Worcester, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Could of been better”
Reviewed 6 August 2017 for a stay in July 2017

First the positives:
Fantastic view from lounge/balcony
clean, bright and modern
Very close to the beach
Secure underground parking

Now the negatives:
The constant smell that fills the apartment from the Pizza Express on the ground floor, gets tiring very quick, strong smell of spice/grease
Although the view from the one side is great, unfortunately the bedrooms back onto a very busy/noisy main road. The loud music from a bar across the road one night was unbelievable and went on past midnight. Lots of cars people going past, very noisy and we were on the fourth floor. Even worse if you open the windows.
If you need it dark to sleep forget it. the blinds are next to useless.

Real shame that these few things spoil an otherwise nice apartment.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Aug 2017
Thank you for your review of this apartment. With regard to your comments this is a town centre, purpose built holiday letting building with stunning beach and sea views and therefore you should expect an element of noise, restaurant aromas and music at the height of the holiday season.

We appreciate your comments about the lack of black out blinds which the housekeeping team will address. We would highlight that we did give you a 25 per cent rental discount at the outset which would more than compensate for the issues you experienced.

Kind regards,

The SCC Booking Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
topnana60
Merseyside
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Absolutly amazing!”
Reviewed 27 October 2016 for a stay in September 2016

Well I have no words to describe the apartment, all I can say it is amazing spotlessly clean
(I am very fussy) every thing you could possibly want; sat on the balcony until the last surfer went home, reminiscing my younger days. The views are amazing, when the tide is in you feel like you are on a cruse ship. The hot tub is wonderful after a day on the beach, The only down side was having to leave to go home, first time we have ever not wanted to go home from any holiday. We can highly recommend, already booked for next year.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything
Liked least: Going home.
Travelling group: Spouse/Partner
Your age range 65+
Would you recommend this hotel to a friend?   Yes.
Recommended for:
People with disabilities Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Nov 2016
Thank you for your review of 21 Rocklands and we are very pleased you enjoyed your self catering experience.

We will advise the Owner accordingly and as you say we also look forward to seeing you again in July next year.

Kind regards,

The SCC Booking Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CarolineB...
Edinburgh, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location, beautiful finish but disappointed with lack of response from agents looking after this property”
Reviewed 17 June 2016 for a stay in June 2016
1
person found this review helpful

This is a copy of an email I sent on Monday 13 June on return from our trip. It is now late Friday afternoon and I still haven't had a response. We had no hot water on the first morning and this was resolved very quickly so was expecting a quick turnaround on the feedback.

Dear Rocklands

Booking number:

My mum and I recently enjoyed a holiday in Cornwall, staying at the above address.

We were overall delighted with the apartment and enjoyed the beautiful views and central location.

I thought it would be useful to provide you with some feedback which may be of benefit to future tenants:

Snagging
Kitchen cupboard above cooker to right hand side facing – locking mechanism doesn’t work
Toilet roll holder in en-suite loose
No valance on double bed

Ideas
Given that the shower enclosures are very small, it is difficult to avoid the water spray (if you don’t want to wash your hair) from the shower head. This is especially challenging when having to bend down to access soap and body-wash. It would be helpful if one of the showers had a hand held spray and for both to have shelving above the dials so at least you don’t have to bend down for toiletries.

Whilst I appreciate that you ask very nicely to remove bedding, I don’t feel this is appropriate to do so. At around £200 per day, this would be better left to the cleaning staff to undertake.

Kind regards

Caroline

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Beach views from balcony
Liked least: The showers
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Jun 2016
Thank you for your review on 21 Rocklands.

Unfortunately your email to ourselves was only received three days after you wrote it and we then forwarded it to the Housekeeping Team for their attention as all of the contents are their responsibility to address. It is not the Agents role as you have implied.

The points you have raised will be raised with the Owner and action taken accordingly.

Kind regards,

The SCC Booking Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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