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Reviews (1,084)
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Traveller rating
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All reviews steep hill lovely hotel car park superior room sea view st michael's mount restaurant staff no lift small hotel short break one night stay mounts bay lovely room parking space stayed for two nights breakfast was excellent scilly isles
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Reviewed 18 April 2016 via mobile

We really enjoyed our stay. The management and staff cannot do enough for you to make your stay a wonderful experience.
The restaurant too is very good with breakfasts being the standout in our time in the UK ( we noticed they have won an award for their breakfasts). Our dinner there was also very good. The room staff cleaned our rooms quickly and efficiently every day and had pride in making it all sparkle particularly the bathroom which had a great shower, again one of the best we have had here. Well done to all and thanks for looking after us.
We will return and recommend you.

Date of stay: April 2016
Trip type: Travelled with family
Thank SophieLouis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kehribar, Guest Relations Manager at Hotel Penzance, responded to this reviewResponded 21 April 2016

Dear Guests, your sparkling review was a pleasure to receive and we are all very happy that you had a comfortable stay. We are glad you enjoyed your dining experience with us and that you were able to relax and enjoy the services we provided. Thank you and we are already looking forward to seeing you again when next in Penzance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2016

We recently spent two nights here. We had booked a superior double with sea view. On arrival we were shown to a rather bleak room decorated in "Superior Travelodge" style, with a view over an ugly flat roof to the sea. We asked to see something else, and were shown another, smaller room, with nice views of the town and sea, but with very dated décor and furnishings. The bathroom had been badly converted into a wet room, and the heated towel rail didn't work. Sue, the lady who showed us the room, said that the towel rail would come on automatically during the afternoon, and that the shower would not flood the room, Sadly she was wrong on both counts. Later on we reported that the towel rail wasn't working (the bathroom was bitterly cold) and Sue's response was that there was nothing she could do about it, but she would make sure we got clean towels every day! Surely a hotel of this standing would give their guests clean towels every day as a matter of course? Needless to say, the bathroom flooded after a shower, despite the fact that the water pressure was feeble. Breakfasts are cooked to order, and ours were disappointing. Fried eggs with hard yolks, burnt bacon and very underdone sausage. Breakfast was served until 11 a.m., but at 10.50 staff briskly cleared away the orange juice, bread, toaster etc. We didn't bother with breakfast on our second day. Public areas of the hotel are dark and dated, the gardens are pleasant, and the swimming pool (not in use due to the time of year) was full of murky water and debris. Not a pretty sight. All the staff were very pleasant, but we shall not be returning.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank FlossieS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 April 2016

Had a great room and the food was superb. Hotel is very near the town centre. Staff very friendly and helpful. Would definitely stay here again.
Not sure why trip advisor want at least a 200 character review, surely a short sharp recommendation should be sufficient?

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank annehauke123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kehribar, Guest Relations Manager at Hotel Penzance, responded to this reviewResponded 14 April 2016

Dear Guest, thank you for your lovely review. We are all very happy you had a great stay with us and enjoyed our location enabling you to explore Penzance and beyond. We look forward to welcoming you next time.

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Reviewed 9 April 2016

I have once again had an incredible few days at the hotel, good room with a beautiful view of St Michaels Mount, good food and staff who made me feel so welcome and special. Thank you all. I will be back!

Date of stay: April 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Crissy C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kehribar, Guest Relations Manager at Hotel Penzance, responded to this reviewResponded 14 April 2016

Dear Chrissy, It was lovely to see you again and glad had a special time with us once again. We are looking forward to seeing you again very soon.

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Reviewed 8 April 2016

I stayed here in February and got a value for money 'low season' rate. Room was comfortable and well appointed with a lovely view over Mounts Bay. As is the usual case with older hotels the sound proofing could have been better. Staff friendly and knowledgeable about the local area. The three lounges were very comforable particularly the one near reception. The restaurant provided excellent food but was a little overpriced, in my opinion, and a bit cold: I don't think they're used to cold winter weather in Cornwall! Would stay there again

Date of stay: February 2016
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Patrick W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kehribar, Guest Relations Manager at Hotel Penzance, responded to this reviewResponded 14 April 2016

Dear Guests, thank you for your review and glad you enjoyed your stay and the services we provide our guests. We look forward to welcoming you again next time, and trust you had a safe journey onward.

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