Thank you so much for your very kind words. We try our very best to make our hotel as friendly and as comfortable as possible within the financial and physical constraints that all small businesses experience in a little village such as ours.The things that you mention frequently go unnoticed but this more personal service is usually not available in many large hotels but accepted as normal standard service in these larger hotels and without complaint. In small hotels, such as ours, the owners have to work much harder as guests in general seem to be more critical in a small hotel than they would be in a large hotel. We certainly do not mind working hard as we really enjoy what we do and while we do not expect praise it is very nice to receive. Many of our guests tell us what you have written but to see it in a review has not made our day, it has made our week and probably the whole month of May. Thank you so much and we look forward to your return. Carina Marta, Partner

Thank you so much for your very nice comments and for taking the time and trouble to write this review. We really enjoy what we do and while the hours seem long and the work hard, to us it is our aim and a pleasure to welcome our guests and make sure that their stay is as enjoyable and satisfying as possible by ensuring that the hotel and rooms are as clean and as comfortable as we can make them. When we achieve our aim we are fulfilled but when we are also appreciated and rewarded by such a review for us it is the icing on the cake. Thank you so much and we very much look forward to your return! Carina Marta, Partner

We do not believe this review to be genuine as we have only had one guest, actually a couple, from Birmingham staying at our hotel for the past 2 months. We do not believe that they would write such a review as I can remember them very well as we talked a lot and they told us how happy they were with their stay. Because we talked a lot I remember they had full English for breakfast. I take all the breakfast orders personally and nobody in recent memory have ordered poached eggs with mushrooms and if they did they certainly would have got what they ordered. The heading is also strange as it states “Typical British Owner Establishment”, I am the owner together with my partner and we are not British, we are both Hungarian. This reviewer even marked down our location, another 100 metres or so and we would be in the sea so again very strange. Regarding the 4 or 5 pages of rules and regulations I can only assume they are referring to our Guest Information Book which does give a lot of helpful information but we also state that we do not accept guests who drink too much, vomiting on the way to their room banging doors and sometimes fighting. We also do not accept the soiling of mattresses. If by mentioning any of these items is offensive to those that do these type of things then please stay at a establishment that permit them but please do not stay at the Claremont. If this information does not apply to you why be offended by it? We are a young couple, we came as managers at the age of 20, 5 years ago and then two years ago we obtained the business. Because of our young age, we on several occasions had drunk and abusive guests who though that they could do whatever they wanted without consequences. Our Guest Information Book clearly states that any such person who does not act in a reasonable manner will be asked to leave and to pay for any damage. This is why we have many regulars who stay with us in the confident knowledge that they will have a peaceful and relaxing holiday without being disturbed by inconsiderate guests. We have posted our Guest Information Book on our Website for all to see and hopefully people who make a habit of drinking too much and are unable to control themselves in a reasonable manner will hopefully stay elsewhere. We do our very best to please our guests and in the main we are successful as can be seen by the vast majority of other reviews and we also have many repeat customers. We also accept genuine reviews and try to improve on any negative comments but if this review in question is genuine then we can only assume the reviewer has some sort of grudge and we cannot understand why. Carina Marta, Partner