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“Good service, quaint surroundings, poor value food”

The Old School Hotel and Restaurant
Ranked #13 of 29 Restaurants in Port Isaac
Certificate of Excellence
Price range: US$21 - US$42
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Romantic, Child-friendly, Local cuisine, Business meetings
Dining options: After-hours, Breakfast, Dinner, Lunch, Outdoor Seating, Reservations
Reviewed 19 August 2014

We chose the Old School restaurant in port Isaac because of it's quaint period charm. We sat in the bar area on a small table and ordered some food and drinks. The food was not cheap with our fish pies being over £12 each and they came with a small basic salad and some plain boiled veg. Our daughter had a cheese and tomato pizza again pricey at over £7.
The food arrived in good time about 28 minutes and was hot and fresh. The fish pies were heavy on the potato topping and low on the fish. For that kind of money I'd expect a lot better quality of the content especially as this is a famous fishing village. The pies tasted ok, the veg tasted ok, it was ok! The child's pizza was freshly made at least and not a reheated frozen cheap pizza but it was only the size of a tea cup saucer and to my mind over priced. All I all the service was good, the surroundings quaint without being luxurious and the food was ok taste wise but appalling value for money. A lot of the Port Isaac eateries rely on the fact that they have a captive audience and the Old School House clearly packs people in and capitalises on their earning potential with high prices for average pub food. Personally I think it is worth going further afield to the fantastic st, Kew up the road and spend the money on the petrol to get there rather than settle for what the Old School House offers.

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1  Thank DrNefarious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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472 - 476 of 657 reviews

Reviewed 13 August 2014

If your thinking of using this restaurant then DONT.
We went here after spending a super day with close friends.
We walked in just after it opened into the reception / bar area.
We were ignored and had to press the bell on the bar.
A waitress then asked what we wanted, we informed her we would like a table for 8 please.
She looked horrified and gave us a dreadful look.
She then said she would need to check.
Another waitress then approached us and asked what we wanted.
We explained we had told the other lady but told her as well we were looking for a table for 8.
She made some very negative comment about it being for now.
After some debate we were offered to have 3 tables in the holding area put together which we agreed to.
The service through out was very very poor.
No smiles and very rushed. We certainly felt that the staff didn't want us there.
One of the party tried to order cheesy chips with their ham egg and chips but was simply told NO
As it's not possible to charge for it on the till ???.?.
No apology nothing
We then did drinks and again one of my party wanted a cider but is allergic to apples so asked if they did a pear cider.
Again, a straight NO
No apology , the member of staff could not have cared less.

When I spend more than a few pounds on a meal I EXPECT a level of service.
This restaurant does not have that.

We also watched the bar staff scratch their faces, pick their noses and carry on serving.
So there are issues with Health and Hygiene.

I would not recommend this to anyone,
Steer clear.

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4  Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OldSchoolPortIsaac, Owner at The Old School Hotel and Restaurant, responded to this reviewResponded 30 August 2014

In the summer months we are very busy, serving hundreds of meals per day and it's very difficult to remember every group. Unfortunately therefore it is impossible to go back and check the validity of anything the reviewer states - of course, no mention of these problems was brought to the attention of management on the night as we would have a record of that. Failing to voice concerns at the point of service is something of a common thread through most Tripadvisor reviews though!

We are normally booked in advance but we always try to fit people in if they just turn up. We would advise people that if they are in Port Isaac in August and need a large table that they book in advance!

The characterisation of our staff simply does not fit with what the majority of our customers experience. We welcome everyone and try our hardest to give good service. One of your party is allergic to apples but wanted a cider? Sorry we don't stock Pear Cider - I don't know exactly what response you were hoping for and how much of an apology would have been sufficient on that!

We are graded 5 out of 5 for health and Hygiene by environmental health professionals in the local authority. We are therefore satisfied that there are no issues on that front.

To summarise, we don't claim to get things 100% perfect every time, but we do try and the staff do have to work hard during these busy months, dealing with all kinds of people. This, as anyone who works in hospitality will tell you, is not easy. We're sorry you didn't enjoy your experience (although 'spoiling your day' may be a bit of an exaggeration), but a great many people do come back to us again and again so your views are certainly not representative of the service the majority of people enjoy at The Old School.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

Lovely breakfast ! Bacon and waffles with maple syrup and a coffee .

Fab building and I love that it reflects the school that it used to be .
I also loved the art work !
Definetly will be returning .

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1  Thank DisappointedBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

Great views and the real advantage of having a car parking space close to the quay.
The rooms are clean and comfortable and have everything you need.
We had a meal at the restaurant in the evening and were made very welcome by the staff. The food was lovely. The only gripe I would have is that the restaurant does a take away service and people seemed to be wandering through the restaurant all the time with boxes of fish and chips. Also people were wandering in off the street and using the toilets . Maybe suggest that the take away customers are directed to use the other entrance?
The breakfast was lovely and plentiful with plenty of toast and coffee.
We also had a cream tea which was gorgeous.

1  Thank Oakey6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

I stayed here a while ago now. But it was lovely. The parking can be difficult (but at least there is parking), the rooms are very clean and quiet. It's in the finest position to watch the world go by. They have wonderful soap and shampoo for you to use - so fine that I took a note of it and I still continue to buy it.
The food is out of this world. We had breakfast everyday and it really fills you up. A wonderful choice of fish or the traditional breakfasts. The evening meals are romantic, efficient and very tasty.
it is on the pricey side, but if it is for a treat you do feel like royalty.

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1  Thank Nut_farm88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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