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“Flat is really central to everything”
Review of Cheriton House

Cheriton House
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Cheriton House
Ranked #75 of 102 St Ives B&B and Inns
A TripAdvisor Member
London
117
Reviewed 17 February 2006

The flat was comfortable and the really well placed. It was great only having to walk a few metres to get to the beach, restaurants and bars. We loved Cornwall as well although it did rain a fair bit

  • Stayed: September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
17  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 13 of 13 reviews

A TripAdvisor Member
London
15
Reviewed 4 November 2005

We had booked a few nights away at this flat to celebrate our one year anniversary. Nearly 10 days before we were due to commence our stay my Grandmother died. We were due to stay at Flat3 Tues, Wed and Thurs and the funeral was on the Wed in North Birmingham. We called the owner of the property to explain that it would be very difficult to take up the flat and could they try to re-let the property with 10 days notice.

The owner showed little sympathy and told us to check the terms and conditions but we had not recieved any. Although she did say that she would be able to re-let the property and not to worry. We had heard nothing for 5 days and so the Friday before we were due to stay we called. The owner said that she has left it with her daughter and didn't know if it had been re-let and she would call us back.

We had no phonecall so we called again on the Monday to be told 'I told you that I would call you, don't worry!' We had no futher communication from them and with everything else going on assumed we had nothing to worry about.

Two weeks later after several calls and e-mails to ask for our money back we had a letter with the terms and conditions we had not previously recieved to say that the full cost of the flat was non-refundable (£120 - a lot of money for us). For most properties, bookings you would lose the deposit but for this one it was the full amount despite giving over a weeks notice.

If we had been told that the flat had not been rent out and that we would lose the whole amount we would have travelled down after the funeral, and got at least 2/3 of our nights stay. I have no idea why they were so ambiguousand uncommunicative, I am just so shocked at the way these people conduct their business.

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2005

Stayed in this lovely apartment for a week last November. The apartments location is great, only a few strides to the water and all the restaurants are nearby on Fore Street and on the Wharf (the harbour front). We found the apartment clean and sufficiently equipped for our week - even had a DVD player which was useful one night when it rained and we didn't fancy going out (the local video store does weekly membership). So all I can say is, we will definitely stay there again if in Cornwall soon.

  • Stayed: November 2004
    • Value
    • Rooms
    • Cleanliness
17  Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cheriton House

Address: Cheriton House 11 Market Place, St Ives TR26 1RZ, England
Region: United Kingdom > England > Cornwall > St Ives
Hotel Style:
Ranked #75 of 102 B&Bs / Inns in St Ives
Number of rooms: 8
Also Known As:
Cheriton House St Ives, Cornwall

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