Lots of facilities, good location but could do with a spruce up. Bistro and food overall only averageMore
- Free Wifi
- Free Parking
Lots of facilities, good location but could do with a spruce up. Bistro and food overall only averageMoreShow less
Many thanks for taking the time to review your stay at Tregenna. We're delighted that you found the location so impressive. We do have a rolling programme of refurbishment which, as you'll appreciate, takes time due to the size and history of the building. We look forward to welcoming you back on your next business trip.
The outside of the hotel is very nice, but that's where it ends. This was our third annual trip to St Ives and we won't be going back to Tregenna Castle. The rooms are very over priced for the facilities and all need a complete refurbish. Rooms feel like a dirty nursing home. There is NO sound proofing so you can here people in the rooms above, below, sides and corridors even on the toilet! We have changed the bed, Faulty Tv and shower, suspicious stains on bed. the pool Is a health hazard with you needing to walk through the gym wet through to get changed. The spa is a woman with a pasting table. The gardens are overgrown. Tennis courts need resurfacing. The bar is expensive and the buffet breakfast very hit n miss. Other hotels in St IVes Are spending to refurbish and Tregenna needs to do the same. Way overpriced. Such a shame as it could and should be 5star
We got married at Tregenna this summer and were impressed by how helpful and organised the staff were. We found the wedding organisers and reception staff listened carefully to what we wanted which ensured that our day ran exactly how we wanted it to. I thought the customer service was outstanding all round. The food which was served at the wedding was lovely and there was plenty of it!! The new cornish buffet served in the evening was very impressive. Our guests have since commented how perfect the venue was for a wedding and how pretty the grounds were. The added bonus of on-site child care on request was great as the kids could be entertained during the day or looked after in the evening if required!! I would highly recommend Tregenna Castle as a wedding venue. You won't be disappointed!!
Thank you so much for your warm comments. We're delighted that you had such a perfect day and very much enjoyed working with you to create your dream wedding. Thank you, too, for mentioning Castle Kids daycare as we're proud of its 'Excellent' OFSTED rating. We wish you both all the happiness for your life together.
Stayed here for a long weekend in July. Got a last minute deal so payed a lot less than advertisied price for a room in the West wing with a beautiful bay view. This room was lovely, the bathroom could have been updated a bit though. The grounds were immaculate and there was plenty to do. The indoor pool was quite basic but the outdoor pool was perfect. The walk down the woodland path into St Ives centre was a steep downhill walk but lovely. We came back to the hotel on the shuttle bus at tea time.
We would defintely stay here again but I think the full price advertised is too expensive so I would wait for a last minute deal again.
We're so glad that you had a great stay. The shuttle bus is new and it's good to hear that it's well recieved. We're currently offering 50% off stays in September so you might be due another visit! We look forward to welcoming you back.
I don't have any direct criticisms of the hotel itself as we stayed in a self-catering cottage but it is such a shame to read the sad reviews. My experience of the reception, beauty, dining areas tend to agree with the 'tired and dated' definition. The staff were lovely and the food was nice. The view and grounds are breathtaking and I don't use that word lightly. It had a HEATED outdoor pool which is a fabulous bonus in this country! I just wish the owners could read these reviews and act on them because it has the makings of a stunning place with WOW factor galore. It is a 3 star hotel but it appears to be charging way above its worth!
Tregenna was the venue for our wedding and they provided exceptional service on our big day. The weather was sunny and warm and this added to the charm and appeal of Tregenna castle. Our friends and family are still talking about our wedding at tregenna castle. Our wedding room was spacious and well equipped and we had a comfortable night stay and a lovely breakfast. All in all Tregenna insured that we had a wedding to remember.
Congratulations on your marriage from all us here. We're so pleased that you had your perfect day. The wedding team really enjoyed working with you and are so glad that it was such a success. Wishing you all the happiness for your life together.