I recently had the dubious pleasure of attending a wedding function at this hotel and stayed one night in the so-called ''Luxury hotel accommodation''. Having spent £170 in advance for one night bed and breakfast, I was not expecting to be treated to the delights of original 60's decor, lino flooring in the bathroom, a luke-warm shower, miniscule T.V, non-existent hair drier and a jaw-dropping view of steel piping emanating from the kitchen below.
How this hotel can charge these extortionate prices is beyond me - it definitely relies heavily on its location, grounds and view, as the food, service and accommodation are mediocre at best. I notice from some of the replies on here that management maintain that a redecoration programme is in place;however the rooms need more than just a paint job. There are cheaper 4 star hotels located in the centre of London. In addition the pricing structure seems totally arbitary - just prior to checking out on Sunday morning I happened to speak to a couple of guests that had stayed overnight. One of these had booked at the last minute and obtained a room for £85, the other guest had complained at such a vast discrepancy in the room price for the same standard of room, and subsequently received an on the spot £85 refund. I then went to check out, raised the same issue, and staff denied all knowledge of the previous customer complaint. On requesting the on-duty manager to attend, I was eventually refunded a derisory £25. I understand that hotels have last minute deals but you would have thought that a wedding party, spending thousands of pounds for an all inclusive function would have been looked after. This was far from the case.
In summing up, I would only visit for the golf, grounds and view and there is no way I would advise wasting your money on accommodation or functions here. Being from Cornwall myself, I was hoping that this hotel would have lived up to the local hype, but it only left me feeling disappointed and let down. There is far better accommodation available in Cornwall at much more resonable and acceptable prices.
- Official Description (provided by the hotel):
- Tregenna Castle is the ideal holiday choice and perfect venue for your Wedding, Conference or Banquet. The hotel has 80 rooms and a huge range of self catering options. There is a choice of restaurants, bars and swimming pools – complete with jacuzzi, sauna and steam room. A trip to the fully equipped gym can be followed by a visit to the hair and beauty salon, or you can play a range of sports from tennis to croquet. The woodland walks and sub tropical gardens are much loved by visitors and locals and the estate has a challenging 18-hole Presidents Golf Course overlooking St Ives Bay. Catering for families, Castle Kids offers a range of day care activities and is approved by Ofsted as ‘outstanding’. ... more less
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- Also Known As:
- Tregenna Castle Resort St Ives, Cornwall