Overall a pleasant stay - used the gym, which my wife & I enjoyed. Stayed in Room 93 which was in good decorative order (I had asked for a recently refurbished room when I booked) Unfortunately neither of the radiators worked, no matter how many times I operated the valves. I brought this up immediately with Reception, who offered to immediately send out Maintenance - I declined that offer as we were trying to get ready for our evening function. I was offered a portable electric heater, which was speedily delivered to the room. Unfortunately it wasn't capable of providing the same heat output that the room radiators would have done were they working, leaving us a bit cold. I assumed (perhaps incorrectly) that Maintenance would have looked at the problem during the 6 hours that the room was vacated and we were at the function - perhaps they did, and couldn't do anything to remedy the problem - I simply don't know, because upon checking out, the receptionist didn't know what (if anything) had been done - she even said 'Perhaps Maintenance forgot about to look at it'! - I would have thought that the heating system is subject to periodic checking, because it isn't pleasant to try and get ready in an unheated room in December!
A quick mention of the food quality during the function. The starter was nice, but the main course was very disappointing - more specifically the portion size of the meal (especially the vegetables) A smallish silver serving dish which contained a smallish selection of mixed veg - peas, carrots, sprouts, cauliflower - no separation of veg, everything in together - was meant to go between 4 adults. There was almost universal derision from our table (and much laughter!) I managed to stockpile 4 pieces of carrot, 1 small cauliflower floret & 5 tiny sprouts (I don't like peas) In fact, the stingy portion control has become the main talking point of the function on Facebook! (links to comments are available upon request!)
The breakfast the next morning was good - which was welcome because we were both hungry!
I am trying to combat any whitewashing of my comments by the Uber-defensive Tregenna Customer Services Chap (I know you've got a job to do in defending the 'honour' of the Hotel but sometimes you've got to hold your hands up when you get it wrong instead of either responding with a blanket denial of events, or concentrating wholly on one minor contentious comment whilst ignoring the rest) Did I complain at the time? - yes, and prompt action was taken in providing a backup heater, but I would rather the room heating was fixed whilst the room was empty. I would have filled in a Customer Comment Form - but there wasn't one in the room, and as I have mentioned, there was confusion the next morning over exactly what had / hadn't been done.
- Official Description (provided by the hotel):
- Tregenna Castle is the ideal holiday choice and perfect venue for your Wedding, Conference or Banquet. The hotel has 80 rooms and a huge range of self catering options. There is a choice of restaurants, bars and swimming pools – complete with jacuzzi, sauna and steam room. A trip to the fully equipped gym can be followed by a visit to the hair and beauty salon, or you can play a range of sports from tennis to croquet. The woodland walks and sub tropical gardens are much loved by visitors and locals and the estate has a challenging 18-hole Presidents Golf Course overlooking St Ives Bay. Catering for families, Castle Kids offers a range of day care activities and is approved by Ofsted as ‘outstanding’. ... more less
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- Also Known As:
- Tregenna Castle Resort St Ives, Cornwall