A wonderful peaceful setting with amazing views over St.Ives Bay and the Harbour. The gardens are very well presented and the interior looks much better than our last visit about 5 years ago, still a little old fashioned, but it looks like it has had a good refreshing paint and damp issues have been resolved. Parking facilities are also great.
Tregenna Castle hotel has all the physical qualities required to make it a stunning hotel, unfortunately the quality level of staff is not up to the standards that this historic building deserves. The general feeling from the staff is that they are their to do a job, get paid and go home and not look after the hospitality and well being of it's guests. There was no welcoming acknowledgement from staff when we arrived, service in the bar was rushed and almost rude. Staff were happy to barge customers out of the way in the restaurant - a general lack of manners. The food severed in the restaurant was okay, but overpriced for the quality. A mediocre steak was more than £22!!
We stayed in Tregenna hotel for a wedding. The quality of the wedding food was awful, and very similar to school dinner standard. Food overcooked, Vegetables not seasoned, very slow and clumsy service. Staff appeared unhappy and inconsiderate towards guests.
Overall a lovely place, but staff require better hospitality training and motivation. A new executive chef to improve food standards is a must!
- Official Description (provided by the hotel):
- Tregenna Castle is the ideal holiday choice and perfect venue for your Wedding, Conference or Banquet. The hotel has 80 rooms and a huge range of self catering options. There is a choice of restaurants, bars and swimming pools – complete with jacuzzi, sauna and steam room. A trip to the fully equipped gym can be followed by a visit to the hair and beauty salon, or you can play a range of sports from tennis to croquet. The woodland walks and sub tropical gardens are much loved by visitors and locals and the estate has a challenging 18-hole Presidents Golf Course overlooking St Ives Bay. Catering for families, Castle Kids offers a range of day care activities and is approved by Ofsted as ‘outstanding’. ... more less
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- Also Known As:
- Tregenna Castle Resort St Ives, Cornwall