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Tregenna Castle Resort
Ranked #9 of 21 Hotels in St Ives
Reviewed 12 June 2014

Visited for 4 nights using the amazon local offer. Staff were all helpful and cheerful, Sunday carvery was delicious but breakfast could be improved. Fresh fruit was quite obviously canned produce, some items on the menu were not present on any of the 4 mornings and toast was barely toasted and cold when brought to the table, again staff made the experience better as they were professional and friendly during meals. Ordered from the hotel 1 evening and the food was faultless. While we had an unexpected Seaview which was fantastic, banging and door slamming was heard until the early hours of the morning -while this may not be helped as some visitors may lack manners and consideration, it seemed as though the noise was coming from the bar below. Also on 2 separate occasions it sounded as though the room next door was being refurbished -lots of hammering & sounded like wallpaper being removed which made it difficult to relax in the room. Facilities could perhaps do with updating but these things take time are very much still enjoyable to use, especially the outdoor pool & jacuzzi. Despite a couple of hiccups here and there, the stay in St Ives was good overall and we would definitely return again

  • Stayed: June 2014, travelled with family
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Thank CKW259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 13 June 2014

Thank you for taking the time to write your review and your 5 star rating.

I apologise for the couple of hiccups and I am pleased that your stay in St Ives was good.

We look forward to seeing you again on your next visit.

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Reviewed 8 June 2014

I cannot praise the staff enough, everyone we had contact with went above and beyond and are all a real credit to the hotel. Special thanks to Sian who served us in the brasserie and made sure we had everything we needed. Our evening meal was delicious and we thoroughly enjoyed breakfast as well. We took the walk down the path in the gardens to St Ives which was beautiful albeit a bit of a hike on the way back! I would thoroughly recommend a sea view as it's breathtaking. I had a couple of spa treatments which were very relaxing and again the staff in the beauty room were friendly and helpful. We had a great nights sleep and a huge room (loved the toiletries as well by the way). My only negative comment to the management would be that the decor is a bit dated, however our room was spotlessly clean and the amazing staff more than compensated for this. We had a wonderful relaxing short break and I'm can't wait for our next visit.

Room Tip: Sea view a must
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  • Stayed: June 2014, travelled as a couple
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1  Thank PrincessPink75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 9 June 2014

Thank you very much for your wonderful review.

It was our pleasure to provide you with your relaxing break and I will pass on your compliments to our staff.

The resort is undergoing an extensive refurbishment and redecoration project at present, hopefully this will be completed on your next visit.

We look forward to welcoming you again soon.

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Reviewed 8 June 2014

My wife and I stayed at Treganna Castle for our wedding anniversary.

It is a beautiful building set in a breathtaking location just a 10 minute walk from the centre of St Ives.

We stayed for dinner in the Brasserie in the evening of our stay and the food was magnificent. The waiting staff were excellent and no one put a foot wrong.

The room was large and spacious and we had a glorious sea view. The bathroom was beautiful with it's Victorian charm.

We also enjoyed a couple of treatments in Castle Beauty. Again the staff were excellent delivering a top quality service.

Overall we would highly recommend a stay at Tregenna Castle and can't wait to come back.

Room Tip: Get a sea view room. You won't be disappointed.
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  • Stayed: June 2014, travelled as a couple
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Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 9 June 2014

I am really pleased to read that you enjoyed a perfect break with us at Tregenna Castle Resort and thank you for taking the time to write your review.

I will pass on your compliments to all our staff, notably those in the Brassiere and Castle Beauty.

Thank you for your 5 star rating and we very much look forward to seeing you on your next visit to St Ives.

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Reviewed 6 June 2014

Room was great - spacious and plenty of storage space. And as for the view! It's certainly worth paying extra for a sea view (or you could end up with a view of a brick wall)!

Customer service, especially Reception and Housekeeping, was beyond reproach.

Breakfast was a buffet, and was lovely. But the evening menu is a bit limited and a tad over-priced, which is our only downer on this beautiful hotel.

A word of warning though: the footpath to St Ives is very steep, which is fine on the way there, but can be a killer on the way back! And Wi-Fi isn't available in the rooms, only the public areas.

But it's lovely there, very peaceful, and we'll more than likely be back.

Room Tip: Pay the extra for a sea view - it's worth it!
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  • Stayed: June 2014, travelled as a couple
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Thank dwt186378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 7 June 2014

I am very pleased that you had such a lovely stay with us and that the service you received was beyond criticism.

We are working towards making Wi-Fi available in all rooms and self-catering properties and hopefully this will be completed on your return visit.

Thank you for your 5 star rating.

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Reviewed 5 June 2014

Beautiful location for my cousin's wedding - lovely room. However, we gave them 6 month's notice that two vegans required feeding... and then called a week in advance of arrival... both times we were reassured that it wasn't an issue to provide vegan food.... well, it wasn't an issue for this hotel as they completely ignored us.... it's a good thing that we brought our own soya milk and dairy free spread as there were no special provisions made for us... even at the wedding buffet... so we paid nearly £400 for two nights in a hotel where we went hungry... appalling! We went to Spinacio's in St Ives for an amazing three course meal... for a proper, open minded caterer feeding a vegan is not an issue...

Won't visit Tregenna ever again when there's a veggie B&B in the same road...

Room Tip: Sea views are beautiful..
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  • Stayed: May 2014, travelled with family
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1  Thank Liza_Dee44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 7 June 2014

I am sorry for you feeling that we ignored dietary requests at your cousins wedding and I am surprised that nothing was mentioned at the time of the wedding.

Our experienced chef’s and wedding co-ordinators work extensively ensuring that all dietary requirements are catered for and your cousins wedding was no exception.

We are able to cook to order to meet all dietary needs with ingredients that we have in stock.

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Reviewed 3 June 2014 via mobile

Have stayed here on a few occasions. Great views across St Ives, very clean and tidy. Nice to have use of pool and gum facilities.

Staff have always been very welcoming and so so helpful. Now use as a regular hotel and base when in Cornwall.

Stayed: May 2014, travelled on business
Thank Brammers_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 4 June 2014

I am very pleased that as a regular guest staying with us on business trips that you are able to enjoy use of our pool and gym facilities.

Thank you for your 5 star rating.

We look forward to offering you further warm and friendly welcomes on your next visits to our resort.

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Reviewed 2 June 2014 via mobile

I got married here (April 2014) and it was beautiful. I stayed on my own the night before and the staff were great! Even sat with me with a cup of tea and 5am to calm nerves! Lovely big room with stunning views. Lovely hotel

  • Stayed: April 2014
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2  Thank Beckiejoe-canter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12-Management, Guest Relations Manager at Tregenna Castle Resort, responded to this reviewResponded 3 June 2014

Thank you for taking the time to write your beautiful wedding day review you experienced at Tregenna Castle Resort.

Our experienced wedding team work closely with every happy couple to ensure their fairytale day goes as they desire and your comments are greatly appreciated by them.

I was pleased to read that our staff were on hand to calm those last minute nerves.

Thank you for your 5 star rating and we very much hope to see you again soon.

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Additional Information about Tregenna Castle Resort

Address: Treloyan Avenue, St Ives TR26 2DE, England
Region: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in St Ives
#9 Family Hotel in St Ives
#9 Romantic Hotel in St Ives
Price Range: £79 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tregenna Castle Resort 3*
Number of rooms: 80
Official Description (provided by the hotel):
Tregenna Castle is the ideal holiday choice and perfect venue for your Wedding, Conference or Banquet. The hotel has 80 rooms and a huge range of self catering options. There is a choice of restaurants, bars and swimming pools – complete with jacuzzi, sauna and steam room. A trip to the fully equipped gym can be followed by a visit to the hair and beauty salon, or you can play a range of sports from tennis to croquet. The woodland walks and sub tropical gardens are much loved by visitors and locals and the estate has a challenging 18-hole Presidents Golf Course overlooking St Ives Bay. Catering for families, Castle Kids offers a range of day care activities and is approved by Ofsted as ‘outstanding’. ... more   less 
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Also Known As:
Tregenna Castle Resort St Ives, Cornwall

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