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“Very good but food inconsistent”

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Tregenna Castle Resort
Ranked #10 of 21 Hotels in St Ives
Reviewed 29 November 2009

Stayed for three days Tuesday to Friday. great location wonderfully kept gardens and generally what we expected with helpful staff who seemed more than willing to ensure your stay went well.

The exception was the Brasserie Restaurant where we were put for the first nights dinner since the main dining room was closed. This involved a comedy type customer service from a young presumably inexperienced girl who got very confused over what was on offer since there was a menu for the Brasserie and one for the main Restaurant which we wanted. Our wine was delivered to the wrong table and not served in the normal manner just eventually plonked on the table by a man decrying the abilities of the waitress .

The comedy was enhanced further by guests including ourselves asked to share a menu one between two or to wait for one to become avilable. There were only 12 or so diners tops in the Brasserie which made the unavailabilty of menus all the more mysterious. Particularly as you had to pre-book dinner with reception so thay knew how many to cater for that evening.The food was not cheap and very ordinary complimented by a faulty towers approach to dining.

By contrast the breakfasts served in the main dining area were possibly the best I have eaten having stayed in many hotels this year. The variety and standard of preparation was spot on orchestrated by an older well turned out gentleman and a pleasing Chef who have no doubt been employed there for many years , knew their job and it showed. There lies the problem I think. If this nice hotel wants to attract more business it should make sure that the standards set by the old hands are consistently carried out by the younger and I must say wanting crew employed in the Brasserie.

Otherwise I would recommend this hotel to anyone visting the St Ives area.

  • Stayed: November 2009, travelled as a couple
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1  Thank DavidRiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,532 - 2,538 of 2,732 reviews

Reviewed 24 November 2009

I, like others, read the reviews before going to Tregenna and was slightly anxious at what I might find. However, the place lived up to what I had hoped. Emma, the receptionist, was lovely and helpful even when I mentioned the 'hype' when booking the room. We stayed in a double room with sofa and it was excellent. No problems with water. It was spacious and comfortable. The decor was fine. We ate in the smaller restaurant near the reception (it was a Sunday evening) and the food was really good. I can only speak as I find but I came away relaxed with a smile on my face. If you want to visit St Ives, which I'd recommend, you'd do an awful lot worse than stay here. I'd recommend it especially with the great offers they're doing at this time of year!

  • Stayed: November 2009, travelled as a couple
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Thank blakums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2009

Just don't stay on a Sunday, or to go by the cavernous ballroom sized dining room and going by the food offering on a Sunday don't stay at all.

To offer as your only "fine dining" experience a carvery and a very poor one at that with sloppy veg, awful roast potatoes etc is a disgrace. There were only 12 diners in a room that could easily have sat 200. It should have told us something.

The hotel manager tried to blame the chef, and also said "we have being doing Sunday night carveries for 14 years". A damning assertation in itself.

The food was clearly made from cheap and nasty ingredients and the "restuarant" was clearly dying on it's bum.

Don't go!

  • Stayed: June 2009, travelled as a couple
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2  Thank Hantspaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2009

Very overpriced & dated Hotel, tired & in desperate need of a refurb, avoid at all costs !
Rooms are mouldy, bathrooms are damp, beds are dirty, TV from 1960's, staff very rude, swimming pool very old & dirty
Not suitable for families, couples, especially not WEDDING GUESTS !!

Stay in St Ives town (much better since this hotel is a long steep walk from the town)

  • Stayed: November 2009
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2  Thank lkvbmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2009

We originally booked our stay earlier in 2009 and having then read some of the negative reviews we had some reservations with our impending stay , however on arrival we found the Hotel to be everything we hoped for , The Hotel facilities are excellent and we found no areas we could say where not acceptable , The rooms allocated where self catering suites and these are extremely well equipped and very spacious with 2 bathrooms fitted with showers on each level with the bedroom being on the upper level.
We used the Spa and played Golf on the 18 hole par 3 and found both to be excellent.
We will definately be returning at some time in the future but next time earlier in the year due to the inclement weather in November 2009 during our stay .

Stayed: November 2009, travelled with friends
1  Thank AlanBx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2009

I attended a friends wedding at this lovely looking hotel, my 1st impression as i walked into this fantastic old castle was that this is the perfect place for my friends special day! How wrong could i be?? From the outside it was perfect, but as soon as you walk in the door the illusion disapears. I don't spend much time attending too many weddings but i'm certain it's supposed to be better than this sham that we had to endure! The wedding menu looked great on paper when i sat down and read it, but as each course arrived the other guests i was sat with couldn't belive the poor standard of the food. I had the worst salad i'd ever eaten to start(you get nicer ones in plastic tubs from tesco's). The peppercorn sauce that my chicken was swimming in was watery and ruined the entire dish, the only thing that was acceptable on the menu was the profiteroles! Service was just ok at best. I'm glad I never booked in here to stay here overnight if this is the standard that they see as acceptable for the most special day of two peoples lives. It's safe to say I will not be returning!!

  • Stayed: October 2009, travelled with friends
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2  Thank Banjo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2009

I can hardly believe the bad reviews this hotel has got. We had an absolutely great time here. The staff were so friendly and helpful, actually they couldn't have been better. The leisure facilities were great, really clean. The rooms were spotless, we had a room with a view which was spectacular, the rates were really reasonable in October and made the stay more enjoyable. The grounds of the hotel were fantastic, it was so close to the centre and the beach just across the road, it couldn't have been better, we will deffinately be back.

  • Stayed: October 2009, travelled as a couple
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Thank Tripper048eire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tregenna Castle Resort

Address: Treloyan Avenue, St Ives TR26 2DE, England
Region: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in St Ives
#9 Family Hotel in St Ives
#9 Romantic Hotel in St Ives
Price Range: £66 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tregenna Castle Resort 3*
Number of rooms: 80
Official Description (provided by the hotel):
Tregenna Castle is the ideal holiday choice and perfect venue for your Wedding, Conference or Banquet. The hotel has 80 rooms and a huge range of self catering options. There is a choice of restaurants, bars and swimming pools – complete with jacuzzi, sauna and steam room. A trip to the fully equipped gym can be followed by a visit to the hair and beauty salon, or you can play a range of sports from tennis to croquet. The woodland walks and sub tropical gardens are much loved by visitors and locals and the estate has a challenging 18-hole Presidents Golf Course overlooking St Ives Bay. Catering for families, Castle Kids offers a range of day care activities and is approved by Ofsted as ‘outstanding’. ... more   less 
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Also Known As:
Tregenna Castle Resort St Ives, Cornwall

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