We stayed here for the weekend with my elderly disabled father. We had received an email 2 weeks before explaining that the car park was closed but that there would be transport to the nearest car park. We didn't realise that this would be 2 miles away! This meant that we did not have easy access to the car during our stay, and had to request transport to the car every time we needed it. We therefore spent a lot on taxis to and from the town when we could have used the car to transport him up and down the hill. The porters were very obliging but not the same as having access to one's own car.
The other issue was the rooms. We booked a double and a twin. The twin was tucked below road level at the front of the hotel. It got no direct sun and was cold. My father had to try to work the electric heater. The room had been refurbished but the new bathroom was down some small stairs and was very poky and difficult to manoevre oneself into the shower and the tiny bath. The fittings were also trendy but difficult to work, especially for the elderly guest.
The double room we got shown to overlooked the building site at the side of the hotel - and we were told by the builders that they were starting work at 0800 on Saturday morning!!! This room was tiny, not refurbished, and a complete rip-off at £135/night. Nowhere on the website does it mention building work being carried out and we weren't offered any alternative room spontaneously.
We complained and were shown to a sea-view room for the first night, and then had a room overlooking the busy road junction for the second night.
During Saturday night dinner, the disco downstairs reverberated up through the floor of the restaurant and was very noisy - so they gave us drinks on the house.
The restaurant staff and reception staff were very helpful, polite and accommodating, and dealt with all our concerns with efficiency and kindness.
However we had to negotiate money off the bill for all the inconvenience.
The rooms were generally substandard and one could get better in a B+B in the town instead. They were certainly not worth the advertised price. We won't be staying here again.
- Official Description (provided by the hotel):
- St Ives Harbour Hotel & Spa is perfectly positioned directly above Porthminster beach boasting stunning views across the water. Watch as the waves lap against the famous Godrevy Lighthouse in the distance and feel your troubles disappear. Explore the local harbour, as you meander through the cobbled streets, and then return for dinner at the Terrace Restaurant, serving up seasonal and local food, along with stunning sea views. The Harbour Spa provides the perfect hideaway, as you indulge in a soothing treatment and then unwind by the pool, gazing out to sea from the comfort of a lounger! Enjoy an indulgent afternoon tea, cocktail or light lunch on the alfresco dining terrace and soak up the sea air and sensational views. The 46 bedrooms offer complete comfort and some of the Superior Bedrooms have balconies - a perfect place to relax over a morning coffee with the papers or afternoon tea watching the boats sail by... ... more less
- Reservation Options:
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- Also Known As:
- Porthminster Hotel St Ives
- Porthminster St Ives
- St. Ives Harbour Hotel & Spa St Ives, Cornwall