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“Great Value for Money”

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St. Ives Harbour Hotel & Spa
Ranked #11 of 20 Hotels in St Ives
Reviewed 29 July 2012

I was part of a large group of 11 girls (a hen do) who stayed at the hotel for one night. We paid £97 per person based on two people sharing a double room. This
Included dinner, breakfast and use of all leisure facilities. The spa facilities were lovely and a great way to relax. The rooms were good. I had a sea view room which was a little outdated however all the inland rooms were refurbished and the interiors were beautiful. Dinner at the hotel was fantastic. We had a three course meal, each dish tasted lovely and was presented well. We slept well, the beds were very comfy and the sea view room had little exterior noise (except for the sound of the sea which was lovely). However as our room (106) was next to the lobby, any person walking trough the connecting door would cause our door to bang. This was quite disturbing when people walked up the corridor late at night. Breakfast in the morning was great. Hot food was ordered from the waitress, as well as tea/coffee and toast. Cold food, fruit, cereals, pastries, yogurts were all part of a self service buffet.

All in all, a fantastic hotel, great food, breath taking views and situated in the heart of St Ives - we will be back!!

  • Stayed: July 2012
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3  Thank hannahd21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded 19 August 2012

Thank you for taking the time to review the hotel, we really apprecaite the feedback. I am so pleased you enjoyed your break, albeit a short one, and am pleased to hear that you will be visiting us again. From October this year we will be embarking on a refurbishment of all of the bedrooms to bring them up to the standard of the rest of the hotel. Thank you for mentioning the door banging as this has now been adjusted. We look forward to welcoming you back.

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1,109 - 1,115 of 1,504 reviews

Reviewed 27 July 2012

Three friends and I have just had another Spa day at this hotel. Unlike the first time, the pool and spa facilities are really lovely. Problems with ceilings leaking rain etc have obviously been sorted. Treatments again were heavenly and the lunch menu upgraded and first rate. A special thank you to Norbert!! Panoramic views over the bay and a sunny day completed the whole package. Now highly recommended as a Spa venue!!

Stayed: July 2012, travelled with friends
Thank Jain O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded 19 August 2012

Thank you so much for your review following your return visit to the Harbour Spa, I am so pleased that we were able to turn this around for you and we hope to be able to welcome you back time and again.

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Reviewed 21 July 2012

Really well appointed public areas and amenities. We ate in the restaurant in the evening and the quality of the food was a really pleasant surprise. Restaurant and bar has wonerful sea views. Staff were in the most part helpful and attentive only let down by a reception team that was frosty at times.
Only other downside was our room - 201. Whilst newly refurbished there were stains on the ceiling and also peeling paper, maybe caused by a leak from the room above? Also the room was quite small so why squeeze a super king size be in the space when a king size would have been sufficient? Finally as the room was at the front of the hotel it was really noisy especially first thing in the morning. However as we spent a minimal amount of time in the rooms these were minor negatives in another wise great stay.

Room Tip: 201 - quite small and really noisy. No sea view just the car park and flats opposite the hotel.
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  • Stayed: July 2012, travelled as a couple
    • Value
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Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded 22 July 2012

Thank you for taking the time to review the hotel here on this site, we really appreciate the feedback. I know that the team will be motivated by your praise and I taken on board your comments regarding the bedroom and our Maintenance Team will be carrying out some updating very soon. I am so sorry that our Reception Team may have come across as frosty; this is certainly not the image we want to portray to our guests. We look forward to welcoming you back to the hotel in the not too distant future.

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Reviewed 18 July 2012

Had 2 great nights here, the room was very nice with fab sea views. The restaurant also had the same fab sea views and the food was superb. Can't wait to stay here again

Stayed: July 2012
Thank Stuartkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded 22 July 2012

Thank you so much for your kind words, we are so pleased you enjoyed yoru stay with us and we look forward to welcoming you back in the future.

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Reviewed 14 July 2012

We got married here on the 9th June and it was a beautiful day. The staff worked so hard to make our day run smoothly. A lot of our guests have said it was the best wedding they had ever been to (other than their own!). The food was amazing!
My only negative comment is in relation to the accomodation. I/we stayed in one of the suites. The night before the wedding, once I had finished 'faffing' I decided to have a bath in the hydrobath, however the bubbles did not work. I then thought I would try and settle my nerves and drop off to sleep by watching some TV, however the TV did not work. There was no power to the electrical sockets and as it was 02:30 I thought it unlikely to be fixed. I mentioned to recdeption the following morning and all was fixed.
The wedding went well and my husband and I retired to our room and decided to try the hydromassage bath. As soon as we switched it on, the power tripped. We reported this and it was fixed, but the same happened and we had no power again,
This is a beautiful hotel in a stunning location and the issues with the room would not stop us returning....but would like reassurances this is resolved.....

Room Tip: Definately get a sea view
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  • Stayed: June 2012, travelled as a couple
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1  Thank midwifeclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded 22 July 2012

Thank you, firstly, for choosing the St. Ives Harbour Hotel for your special day and I am so happy that you enjoyed the day. I apologise for the issues in your bedroom and can assure you that our maintenance team have investigated the issue and all has been resolved. I very much look forward to welcoming you back to the hotel in the not too distant future.

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Reviewed 14 July 2012

We recently spent a spa weekend break at the harbour view and quite honestly we had an absolutely fantastic time. The staff are all very friendly and more than helpful. The hotel is spotlessly clean and modern. The facilities are wonderful and the spa and treatments are to die for. Thankyou all so very much and hope to see you all again in the not to distant future
jane and gary douglas - st austell

  • Stayed: June 2012, travelled as a couple
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Thank dougieCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

We stayed at the hotel over the past few days, in room 201. There are a few good and a few bad points:

The good:

Julie, who worked behind the bar, was one of the nicest and friendliest members of staff we had every met at any establishment!

The Spa was lovely. I only had a chance to see it once, on the final day before leaving, and I regret not going over there earlier and enjoying it to the full. (I especially enjoyed the swimming costume drying machine in the changing rooms...)

The restaurant and bar area were very nicely furnished, and we had a lovely time there. The service in the restaurant was also good although there was an apparent shortage of pudding menus.

A very filling and satisfying breakfast. I’m still full sitting here typing this now past 10pm...
The valet service for parking cars was very helpful, considering that St Ives in chock-a-block at this time of the year.

The view, and of course, Porth Ia itself, what a wonderful town...

The not as good:

The quality of the furnishings in the room was high, and the bathroom was excellent. However the room itself was small, the wallpaper torn, the ceiling badly stained, and the doors rather closet like and unattractive. It seemed as if brand new furnishings and a state of the art bathroom had been squeezed into an old, single bed B&B room. The contrast with the communal areas of the hotel was noticeable and unfortunate – surely its more important that your room, where you spend most of your time in the hotel, is nicely decorated?

The staff on arrival were rather cold and seemed flustered. They told us our bags would be taken up to our room, but they didn’t arrive. We waited in the room for an hour and a half before I went back down to ask again. By then a much nicer and friendlier member of staff was manning the front desk, who got our bags delivered to us pretty much instantaneoulsy.
The drinks in the bar and restaurant seemed mightily expensive, but hey ho, that’s par for the course I suppose.

The food in the restaurant was of a very high quality but the portions were very small. I know the saying is ‘quality not quantity’, but you also need a bit of quantity to stop your tummy rumbling. If the restaurant was outside the hotel I would have stopped for a chippy on the way home, alas this was not possible on the way from the restaurant to my room.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank MacsenBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at St. Ives Harbour Hotel & Spa, responded to this reviewResponded 22 July 2012

Thank you for your balanced review, we really appreciate the feedback and I know that the team here love it when they get a mention. I fully take on board all of your comments and where possible will address them as a matter of urgency. I do hope that none of these issues will deter you from visiting the hotel again in the future.

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Additional Information about St. Ives Harbour Hotel & Spa

Address: The Terrace, St Ives TR26 2BN, England
Region: United Kingdom > England > Cornwall > St Ives
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in St Ives
#6 On the Beach Hotel in St Ives
Price Range: £111 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — St. Ives Harbour Hotel & Spa 4*
Number of rooms: 46
Official Description (provided by the hotel):
St Ives Harbour Hotel & Spa is perfectly positioned directly above Porthminster beach boasting stunning views across the water. Watch as the waves lap against the famous Godrevy Lighthouse in the distance and feel your troubles disappear. Explore the local harbour, as you meander through the cobbled streets, and then return for dinner at the Terrace Restaurant, serving up seasonal and local food, along with stunning sea views. The Harbour Spa provides the perfect hideaway, as you indulge in a soothing treatment and then unwind by the pool, gazing out to sea from the comfort of a lounger! Enjoy an indulgent afternoon tea, cocktail or light lunch on the alfresco dining terrace and soak up the sea air and sensational views. The 46 bedrooms offer complete comfort and some of the Superior Bedrooms have balconies - a perfect place to relax over a morning coffee with the papers or afternoon tea watching the boats sail by... ... more   less 
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Also Known As:
Porthminster Hotel St Ives
Porthminster St Ives
St. Ives Harbour Hotel & Spa St Ives, Cornwall

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