Lovely hotel with friendly staff and excellent views. Perfect location and very good facilities. We stayed on a special deal with room, breakfast and dinner and would definitely go back as it was value for money.More
Lovely hotel with friendly staff and excellent views. Perfect location and very good facilities. We stayed on a special deal with room, breakfast and dinner and would definitely go back as it was value for money.MoreShow less
Thank you for your five star review after your recent stay. I am delighted that you found the Hotel, the location and the staff to be excellent. Hope to see you again soon. All the best Peter
Beautiful lobby, dining area and lobby... Great outdoor area and views. Good breakfast well cooked. Water bottles in room a good touch, pillows of quality and slept well.
Great beach location
Parking at hotel is a bonus
On arrival the room was cold and window was open. Bathroom was very cold and again we had to turn in the towel rail and heating in the room on ourselves
TV could be larger but not vital
Awoken at 7am with what seemed like boiler / shower noises from room next door?
Warm greeting at breakfast but then let down by staff not maintaining eye contact and hence trying to get there attention as they are busy was harder
The overflow in the Sink was dirty
Thank you for your recent review. I am very pleased that you enjoyed the Hotel, the location and the views. I appreciate your views on the focus points as it is important that we learn from our customer feedback. Kind regards Peter
We stayed at this hotel and thought it was fantastic. We chose the dinner, bed and breakfast option which was brilliant value. I am always unsure about eating in a hotel instead of a restaurant but it was very good and the staff were very considerate of dietary requirements. We had a sea view room and had a fantastic view of the beach.
We have since recommended the hotel to my in-laws who stayed there and also had nothing but good things to say about the hotel.
Would definitely recommend staying here if you visit St Ives.
Thank you for taking the time to write such a positive review. I am delighted that you enjoyed your stay at the Hotel and thank you for your recommendations. I sincerely hope it will not be long before you return to the Hotel again soon. All the very best Peter
Overall a good hotel, with a few small niggles.Lovely spa, very clean, although pool small. We had a non sea view room. Was woken each morning approx 06.00 either by traffic or refuse collection(window not double glazed) Very clean room-bed a little too large for room, as unable to fully pull out chair from under dressing table. Good bathroom, comfortable bed. Fantastic view from dining room-lovely terrace, food good in restaurant, however when dining in the evening we were forgotten after our main course-after waiting 40 mins had to ask waiter to bring sweet menu. Good breakfast.
Thank you for your recent review. I am delighted you enjoyed your stay in the Hotel. I note your comment about the outside traffic noise which is not normally an issue however we currently getting quotations to double glaze all the Hotel windows. I hope to see you back at the Hotel again soon. All the best Peter
This was our second time at Harbour spa, beautiful rooms, amazing sea views, friendly staff, great food. A couple of frankly picky details that if addressed would make it perfect; music in the bar and restaurant was a little odd, so odd it was noticeable. We went through show tunes to indie to power ballad. We requested robes for the spa on the special requirements online form but didn't get any, or any mention of our request. I enquirer about wedding packages but no one got back to me.That's it, I said they were picky! We will be back, thanks for a lovely stay.
Thank you for taking the time to write such a positive review Michelle. I am glad you had a nice time at the Hotel. I have contacted my Wedding and Events team who will be in touch about The Hotel Wedding packages. I hope you will return again soon. Kind regards Peter
For the money, this hotel wasn't all that I had hoped. We had multiple problems with our room that were not fixed until late in our stay, after we were accused of not knowing how to operate the bath properly for example! On the other hand, the views were amazing, the spa was good, and the bed was very comfortable. The staff were also friendly, while not really sorting out our problems. Breakfast was distinctly average, and on the first morning took a very long time to reach us. The portions are also very small, particularly the vegetarian breakfast, and they didn't have the vegetarian sausages available on the first day.
Having only previously stayed in a B&B in St Ives, I think you might be better going cheaper and spending the money you save on a day trip to the spa, if that's your thing. I wouldn't mind if I never went back here but would consider it if the price was right (eg, a special offer or something).
Thank you for taking the time to review us on trip advisor. It is very useful to receive feedback from all of our guests to understand the kind of experience they had during their stay with us, this way we can continue to learn and improve to make sure we are achieving the highest possible standards and to address any issues raised within the review. I sincerely hope you return to the hotel again in the not too distant future. Kind regards, Peter Holgate.