Stayed here two years ago and had some reservations about cleanliness but location made up for it.This time - still dubious housekeeping in both public areas and room, but one particular incident said it all. Only having a small basin in the cupboard (ensuite) it was difficult for us to wash the mugs for tea and coffee.This led to one morning that they were not washed properly by the housekeeping leaving stains on the mugs and a teacloth with stains where an attempt had been made to just wipe clean.We asked if the mugs could go through the kitchen dishwasher and were told there was bleach by the toilet!On going to our room, you could smell bleach the minute you entered and it was the mugs.They has to be soaked before we could use them and this happened every morning after that! The bleach mentioned was a thick green lavatory cleaner.
The two good things about the place is the location and the provision of a parking permit for a £20 deposit.
The final bad experience was to be told through the window as we were loding the car that we had not paid - did they think we were going to do a runner? I went in and paid as we had intended and asked for the deposit back.We were going to give the staff the deposit as a thank-you but the experiences made this a no go.It was made as difficult as possible to get the £20 being first given £10, then told to go to the top of the house to get the rest and finally sent to the cellar for it.
Needless to say we will never be going there again.
- Also Known As:
- Grey Mullet Hotel St Ives
- Grey Mullet St Ives, Cornwall