I called in with a friend for ice cream (seal salt caramel - delicious) and we ended up staying longer and ordering a pot of tea. Only one member of staff was working, but she was my idea of every employers dream. She was pleasant and smiley, attentive to customers (it was quite busy), but whenever she wasn't serving she kept herself busy with other tasks and was also very knowledgeable about the ice cream. Well done Dominique. (And no, we're not related - but I do teach an NVQ in Customer Service and she would definitely be awarded a Distinction!)
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