I reviewed The Rising Sun after the last time we visited St Mawes in May and stated just how great it was. So much so, I couldn't wait to go back, have some lunch and a lovely pint of Tribute.
We sat outside, ordered our food (a ham baguette and a brie and cranberry sandwich): within seconds of the plates being put in front of us, a seagull swooped down stealing my girlfriend's food from her plate and knocking our drinks over. This was a pretty traumatic experience (not to mention messy with drinks going everywhere). We were offered no assistance from the passing waitresses, but made a hasty retreat inside to the sympathy of other punters who had witnessed the attack. I located a waitress to inform her we had moved inside as she was bringing a side of chips and asked if anything could be done in terms of replacing the food that had been stolen. I was told that it is their policy not to replace food stolen by seagulls. But a manager would be sent over. The manager, whilst sympathetic to the attack, refused to replace any food and confirmed it was their policy, pointing to some small signs outside stating that it was indeed their policy (unsurprisingly, we had not noticed these on the way in as they are very small).
Firstly hygiene- Seagulls are vermin. If the premises had mice, you'd buy a cat. If it had rats, you'd lay poison. Why is it different with seagulls??! These birds spread disease, are pests and need to be dealt with. Hire a falconer, bring in professional assistance. Whatever it takes. http://www.rentokil.co.uk/commercial-pest-control/pest-problems/bird-control/seagulls/damage-disease/index.html . Call environmental health and seek their assistance.
Secondly commercial values: This is their problem with seagulls, don't make it the customers'.
Thirdly policy: their signs state food, not drinks. The very least they could have done is replaced the drinks
I have a problem with the lack of concern and the lack of action taken for this clearly on going problem. Perhaps when placing orders at the bar, the staff could state 'we have a problem with seagulls, please be aware' this at least would negate the possibility of missing the signs...
I welcome feedback from the manager on this, as I think your lack of leadership in this matter will destroy your business if you are not careful.
PS the food (when you get to eat it), is actually very good. The waiting/ bar staff are really friendly too.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and 5viajes2012 S.L. so you can book your The Rising Sun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Rising Sun Hotel St Mawes
- Rising Sun St Mawes
- Rising Sun Hotel St Mawes
- The Rising Sun St Mawes, Cornwall