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“Seagull problem: manager problem”
Review of The Rising Sun

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The Rising Sun
Ranked #4 of 5 Hotels in St Mawes
Reviewed 28 August 2013

I reviewed The Rising Sun after the last time we visited St Mawes in May and stated just how great it was. So much so, I couldn't wait to go back, have some lunch and a lovely pint of Tribute.

We sat outside, ordered our food (a ham baguette and a brie and cranberry sandwich): within seconds of the plates being put in front of us, a seagull swooped down stealing my girlfriend's food from her plate and knocking our drinks over. This was a pretty traumatic experience (not to mention messy with drinks going everywhere). We were offered no assistance from the passing waitresses, but made a hasty retreat inside to the sympathy of other punters who had witnessed the attack. I located a waitress to inform her we had moved inside as she was bringing a side of chips and asked if anything could be done in terms of replacing the food that had been stolen. I was told that it is their policy not to replace food stolen by seagulls. But a manager would be sent over. The manager, whilst sympathetic to the attack, refused to replace any food and confirmed it was their policy, pointing to some small signs outside stating that it was indeed their policy (unsurprisingly, we had not noticed these on the way in as they are very small).

My issues:
Firstly hygiene- Seagulls are vermin. If the premises had mice, you'd buy a cat. If it had rats, you'd lay poison. Why is it different with seagulls??! These birds spread disease, are pests and need to be dealt with. Hire a falconer, bring in professional assistance. Whatever it takes. http://www.rentokil.co.uk/commercial-pest-control/pest-problems/bird-control/seagulls/damage-disease/index.html . Call environmental health and seek their assistance.

Secondly commercial values: This is their problem with seagulls, don't make it the customers'.

Thirdly policy: their signs state food, not drinks. The very least they could have done is replaced the drinks

I have a problem with the lack of concern and the lack of action taken for this clearly on going problem. Perhaps when placing orders at the bar, the staff could state 'we have a problem with seagulls, please be aware' this at least would negate the possibility of missing the signs...

I welcome feedback from the manager on this, as I think your lack of leadership in this matter will destroy your business if you are not careful.

PS the food (when you get to eat it), is actually very good. The waiting/ bar staff are really friendly too.

Room Tip: Beware of the seagulls they steal your food and the manager will not offer you any assistance in fig...
See more room tips
  • Stayed: August 2013, travelled as a couple
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3  Thank finedinewine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RisingSun11, Manager at The Rising Sun, responded to this reviewResponded 15 February 2014

Thank you for your comments, i am sorry you felt that we should replace your food and drinks, i was unaware that your drinks had been disturbed by the seagulls as it was only the food that was bought to my attention. We are here to please our customers and you did inform me you had seen the signs outside. The Seagulls are, as i am sure you are aware, protected animals under the Wildlife and Countryside Act 1981, therefore not classed as vermin. We do inform customers when they order, that if they do eat outside to be cautious of these birds. So you can then choose whether to eat inside or outside. Once again, thank you for your comments.

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151 - 157 of 231 reviews

Reviewed 27 August 2013

We come to St Mawes most years and normaly end up eating at the Rising Sun at least once. I've always had an enjoyable time there and have been pleased with the food, however this time, less so. The menu had not changed from previous years but the specials offered a nice alternative. That being said, everything on the menu, including the specials were very over-priced for what it was. On the counter side, some of our portions were very large!

As far as the service went, it was very hit and miss. There were several young waitresses who could not of been more attentive, whereas one waitress rudely informed us that a table was reserved for residents when in fact that was not the case and she did not apologise for the confusion.

I am not one to mind getting my own cutlery, but for the prices they were charging it didn't quite work for me.

  • Stayed: August 2013, travelled with family
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Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013

Rising Sun, excellent food, varied and interesting menu. The staff at the bar are welcoming and the waiting staff very attentive. Fish & Chips on Fridays or any other day excellent!
A very good carvery every Sunday lunchtime & Wednesday evening is a must summer as well as winter.
To get the table you want get there early as no bookings are taken to reserve a table.

  • Stayed: May 2013, travelled solo
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1  Thank RodneysSt_MawesTruro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

Myself and a party of five others stopped off for a spot of lunch after visiting St Mawes for the day. We are all from Falmouth so appreciate local businesses being busy during the summer months.
When we arrived we all quickly made up our minds on our orders. So we made our order in pairs as we are three couples. We were served one after another so you would expect a small delay between each set of meals being ordered? Wrong! The first two meals were served then a wait of 20 minuets went by until the next meals came out. It was a further 15 minuets before I decided to complain as it had been a total of 35 minuets from the first meals being served and we were still waiting on two meals! By this time the rest of the party had finished there food! The lady told me it was because we had ordered separately and that there was hot and cold food ordered so that's why?? Outrageous really! I cancelled my order and asked for a refund. We were refunded the amount for our food but still charged £2.30 for one orange squash with tap water. Purely out of common courtesy you would think it would be a nice way to apologise by not charging us for the drink! We then returned to Falmouth where We enjoyed a nice lunch in the tree top cafe!
Overall the food that was served was of a poor quality and the service was shocking!
Local businesses depend on locals. Out of the six of us we all agreed we will never visit the rising sun again and we will all be strongly advising others to do the same.

Stayed: August 2013
2  Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

We only went there for breakfast, and the service was horrible. The waitress dropped tea on the table and never went back to clean up - but the table was already dirty and the dishes themselves weren't even clean! the food was not so bad but considering the price we paid the toasts could at least have been toasted! Quite an unfriendly place, we were either ignored or dispised by the staff because we were backpackers. I don't know about the hotel part of that "restaurant" but I would not recommend it to anyone if it is even half as bad as the restaurant. It's a shame such a place sells such food at such a price and stills calls itself a great restaurant. It's an expensive one, sure, but that's all.

  • Stayed: August 2013, travelled with family
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3  Thank Ambrose_Gwinnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

Well I had never been to St Mawes before and so did not know what to expect, what an amazing place it is we arrived on Saturday 10th August and it was carnival day we checked in at the Rising Sun and when we got to our room we opened up the curtains and the view was amazing it was at the very front of the hotel and so overlooked the harbour, lovely room big and clean. We ate at the pub in the night and it was lovely breakfast was good.

One downside it was Carnival night and there was a live band and disco on the quay till 1.00am which we went to it was really good, we got back to the hotel at 11.20pm and found the front door locked and we had no key to get in we banged on the door and eventually i got the telephone number and rang them and they came down to let us in! At no point were we told the pub would be shut so we were very disappointed with that.

  • Stayed: August 2013, travelled as a couple
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1  Thank ToffeeBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

Had recommendation for this place for food, but proved to be very average at best. The size of the portions is good and the food edible, just basic and a little bland. That said, on a children's meal with side salad, the salad had a strong honey and mustard dressing. Not sure many kids would like the dressing and shows the chef doesn't know about children's meals. Fish and chips was good, but a little pricey at over £10, just as good from the takeaway across the road for alf the price. Unlikely to revisit for food and wouldn't recommend.

Stayed: August 2013, travelled with family
Thank Yes_Chef2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Rising Sun

Address: The Square, St Mawes TR2 5DJ, England
Region: United Kingdom > England > Cornwall > Truro District > Roseland Peninsula > St Mawes
Amenities:
Bar / Lounge Beach Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in St Mawes
Price Range: £103 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rising Sun 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
The Rising Sun Hotel St Mawes
Rising Sun St Mawes
Rising Sun Hotel St Mawes
The Rising Sun St Mawes, Cornwall

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