We arrived at the Wootons country hotel just after lunch on monday and before we booked in we enquired about a gluten free option for breakfast and were assured that it would not be a problem and told that it was quite common for guests there to have a gluten intolerance.
the following morning at breakfast we asked the waitress what options there were for a gluten free breakfast. She went to the kitchen to ask, and returned saying there was no gluten free option, i then explained to her that the previous day we had been assured that there would be no problem, she then went back to the kitchen as she left i apologised for the trouble we were causing her and said that this was not her problem as she obviously was uncomfortable dealing with an"unusual request" (staring out of the window and not really communicating confidently at all) we were told later that she was a new member of staff so it is understandable but not our problem. i suggested that maybe if there is no gluten free bread maybe pancakes could be made if they had some cornflour. Combined with this my wife is also vegetarian which cut the options down further as the veggie breakfast is the same as the full english without the meat.
we were then met by the waitresses boss, an older lady who was slightly aggressive and we were accused of upsetting her "poor little waitress" and that they had never had anyone in before with a gluten intolerance. She informed my wife that she would have to make do with Tomatoes, egg and beans and cereal (which would have been completely fine had we been told the the day before and we would have gone elsewhere) and told to "go and eat another yoghurt" The woman was patronising and rude especially as we are not the type to complain.
added to all of this the mattress in our room (6) was so worn that the springs along one side did not work and the bed creaked and knocked against the wall when we moved. it was so uncomfortable that i slept on the floor! not ideal at all as i had to drive home the next day and really needed a good nights sleep.
The location is the only thing going for this hotel Tintagel is stunning but best to enjoy it from somewhere else.
- Official Description (provided by the hotel):
- A comfortable inn with modern en-suite accommodation, free parking, restaurant, and many other facilities, close by King Arthur's Castle and the local beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com and LateRooms so you can book your The Wootons Country Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Wootons Country Hotel Tintagel, Cornwall