Four of us ate here on a Saturday night. While we all enjoyed our food in terms of taste, presentation and ingredients, we were less than impressed with the service.
On arriving at the hotel you’re left to drift through the building with no clear indication of where the restaurant is, and on finding the right place a few staff passed us by before anyone thought to welcome us and show us to our table. Whilst waiting we saw a waitress walking along absentmindedly shaking two bottles of wine. I sincerely hope she didn’t do this with the wine she later brought to our table.
We were disappointed that the waiting staff were wearing t-shirts. Yes it was regatta week, but this is not suitable attire for this style of restaurant.
The various staff who served us all seemed willing but generally inexperienced. We were rather rushed into giving our orders, had our water glasses topped up far too many times but were left to top up our own wine, the waitress had to rummage around her basket of bread as she couldn't find most of what she offered, wine arrived before wine glasses so was unceremoniously dumped on the table. It was all rather amateurish. The experience was not helped by having to visit a ladies toilet that was urgently in need of a clean and tidy.
We ordered coffees and asked to have them in the restaurant rather than the reception area, as this was both full and draughty. The waiter went to ask permission from a senior as to whether we could do this, which should not have been questioned. On being served the coffees we were very disappointed to receive only one petit four per person – these are never normally served in the singular.
Overall we were disappointed by the experience. The food was good but the service we received really lets it down. When charging the prices that this restaurant does and billing itself as 'fine dining', the whole thing should be impressive. It wasn't.
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