Such a lovely little pub but if the new management don't want to lose customers they need to improve the restaurant service!
Lunch service is advertised as 12-2. We arrived a little after 1.30 and although the bar was busy the restaurant upstairs was empty. The waitress somewhat reluctantly agreed to let us sat down and, after we had waited 5 minutes or so and I had asked politely, she eventually let us have a menu. We were not asked if we wanted anything to drink and, on asking if we had to go back downstairs and fetch our own, were told "Yeah". Note to manager - you're not going to sell much from your wine list!
We ordered ham, egg and chips which, although rather pricey at £10+, was nicely cooked and well presented. Unfortunately this was again let down by the waitress who did not bother to ask if we wanted any sauces, vinegar etc. My friend asked for mayo which was provided but still the waitress did not ask if I would have liked anything.
To be honest I couldn't wait to leave which, in all honesty, was I think was her aim! Customer service doesn't come naturally to everyone and perhaps she was new to the role? If so then it is up to the management to make sure that she is properly trained and supervised before she loses you trade. There are lots of other eating places in Dartmouth.
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