Went in for lunch and had a panini which was ok , the ciabatta was very oily as it was heated , not a nice texture at all. Even though this was disappointing I was looking forward to picking up some cakes on the way out . I stood at the end of the glass counter thinking I'd be served there but I got glared at by the young boy who then made me walk to the other end of the counter and pretty much refused to acknowledge me until I did . I ordered a few cakes with no reply from the boy serving ..he just looked at me. Whilst getting my order he dropped the tongs he was using on the floor then carrying on picking the cakes out with them ! Just when you think it can't any worse he coughed and didn't even cover his mouth. I also got a dirty look when I asked for a different slice of cake . Who's the customer here ??!! It used to be nice , I think it's safe to say I'll never go back . One other suggestion ..staff presentation and some training on service wouldn't go a miss .
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