Firstly let's just give some validation to my ability and competence to comment on this hotel
16 years of staying as guests for weekends - and main holidays- special treats and theme weekend etc
6 years as a 2nd home owner (not cut the final strings to the 2nd city yet) and eating in the Adam Restaurant /Harbour Bar for snacks and lunches .
All the above is in between travelling widely (see some of my reviews) so i can place this establishment and compare against many.
I do not recognise the hotel or staff in any of the previous negative comments - I would rate this hotel a high 9 out of 10 for service- food- staff and management attitude, I would go as far as to state who ever selects and trains the staff could teach the Hotel industry a thing or two about customer service.
However on the odd occasion over the years when we have called attention to any slight defect what' so ever be it a hotel or service - the issue has been dealt with quickly and in a very positive manner - the mark of a good organisation.
At no time in the previous article has mention been made of complaint being VOICED to the Bar Management \ Reception Staff \ Duty Manager or Mr Way the very approachable owner - This establishment isn't cheap and I would not put up with a service in any way that was not value for my hard earned money - so why would you not raise the alleged issues straight away - if you where so driven to go to print - pick up the telephone and speak to the hotel team.
We all have the right to raise issues - but we also have the right to give valid support to an establishment that has provided continued quality service
A hard to satisfy customer - But fair
- Official Description (provided by the hotel):
- The award-winning Royal Castle Hotel is in the centre of Dartmouth with its cobbled streets, intriguing shops and famous restaurants and bars. Looking out over the River Dart, this 17th-century building offers bright, airy rooms, free Wi-Fi and a stylish restaurant. There are 25 en suite rooms, all of which are individually decorated. Many of the rooms have river views, four-poster beds, spa baths and 15 of our rooms have air conditioning units as well. Every room has a TV, radio and tea/coffee making facilities. ... more less
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- Also Known As:
- Royal Castle Dartmouth
- Hotel Royal Castle
- Royal Castle Hotel Dartmouth, Devon