My husband and I returned to DGCC for our 6 year Anniversary.
We have stayed here on several occassions so was happy to book in advance (February 2014) online.
The day before we were due to arrive, I called to book treatments only to be told that the spa was closed for refurbishment and in fact was not opening until the end of April. I was bitterly disappointed and explained that if I had known this we would of booked elsewhere!
The 'Reception Manager' was very unhelpful and frankly rude. After minutes of abrupt conversation (on her part) we finally got a complimentary meal!
We also asked for her to confirm we had a golf course view from our hotel room which we were told that we did not and that it is an extra £10 per night! Reluctantly we agreed to this to ensure we were by staring at a wall!
Once we arrived, Dee was at the Reception desk - who may I add was very polite and willing to help and passed over our hotel key. Once we unpacked the car and walked into our room, we found that we did not have a golf course room but...you guessed it...a wall!!
We walked back to Reception and had to go through the entire conversation of wanting a golf course room and finally we got one.
On a plus the rooms, cleaning, bar and bistro staff were all delightful. Surprising how one member of staff with a bad attitude can ruin it for you!
We are returning to Dartmouth for the first May bank holiday and we have booked the Dart Marina instead! Happy to take our money elsewhere!
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