I booked a room with townstal farmhouse four weeks ago for an important event i was attending, at the time i spoke to a very pleasant gentleman and i was explicitly told that the room was booked and all i had to do was turn up on the day.
i then received a voicemail two days before the event which informed me that my room booking had been cancelled as i had not confirmed the booking. I called the farmhouse, naturally a little irritated, to find out that not only had my booking been cancelled but the room had already been rebooked. The vociferous woman i spoke to was utterly disinterested with the predicament the farmhouse had put me in, she ignored my statement that i had been told that no further action was required of me and told me i was ignorant of hotel booking procedures for not implicitly knowing to confirm my booking again.
Moreover she then became irate over the phone and proceeded to threaten me before hanging up on the phone.
To say the least i have absolutely no intention of attempting to book a room here again and would thoroughly recommend any friend to not use this B and B.
I have now booked a room at Stoke Lodge Hotel who seem much more pleasant.
- Official Description (provided by the hotel):
- Townstal Farmhouse is a 16th century building situated in picturesque Dartmouth, oozing charm and character with beams and inglenook fireplaces. The farmhouse exudes ambience and warmth making it a perfect place to relax and unwind. Our nine individually designed bedrooms, whilst retaining character, are equipped to a high standard to ensure a comfortable stay. Breakfast is a la carte, cooked to order, and offers a wide choice of locally sourced produce wherever possible. We are licensed enabling guests to enjoy a drink in our garden or beside a log fire, depending on the season. We have on-site parking with the assurance that each room has an allocated a space. We aim to make your stay at Townstal Farmhouse as enjoyable as possible and above all hope you will join our many regular guests who return to this beautiful area of Devon. Book directly for discounted prices. ... more less
- Reservation Options:
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- Also Known As:
- Townstal Farmhouse Dartmouth, Devon