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“Brilliant Hotel, Fabulous Staff.”

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Holiday Inn Express Exeter
Ranked #9 of 31 Hotels in Exeter
Certificate of Excellence
London, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Brilliant Hotel, Fabulous Staff.”
Reviewed 18 September 2013

I stayed at this hotel whilst visiting family in Chudleigh for my Birthday weekend and couldn't fault it in any way. All the staff were exceptional and went the extra mile which is rare nowadays.
I stayed in a newly refurbished room which was comfortable had a great bed, a fabulous TV, Lovely en-suite. I loved the complimentary Coconut soap and showergel.
The hotel was also in a great location with good road links.
One of the very best things was the free WIFI which I made great use of. I would definately stay here again and wouldn't hesitate to recommend it.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Amanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressExeter, Manager at Holiday Inn Express Exeter, responded to this review, 23 September 2013
Thank you so much for sharing your great experience of our Hotel online.

I completely agree that great customer service is often hard to come by nowadays and I am extremely proud to work for a company that puts our guests at the heart of everything we do and my team share the same pride.

I hope you had a lovely Birthday and look forward to welcome you, your friends and family to our Hotel in the future.

Kind Regards
Meghan Williams
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,111 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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reading,
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 September 2013

I stayed here for 2nights. The rooms are basic, but clean and equipped as you would want.. The hotel offer breakfast, which offers a great buffet for what you pay.. Evening meal wise, the hotel have a bar which offer snacks, and have vending machines on site. The thing that really sets this place above the rest is the customer service... The staff on reception couldn't do enough to help, even to the point they printed out directions to the nearest supermarket for me.
This in it self is why I'm writing this review. This holiday inn express and it's senior management should be very proud of the staff and there attention to detail.. Well done, keep up the great standards.

  • Stayed September 2013
    • Value
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Helpful?
Thank ecfranklinbsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressExeter, General Manager at Holiday Inn Express Exeter, responded to this review, 20 September 2013
Thank you so much for taking the time to write such a fantastic review! It is great to hear that you enjoyed your stay with us.
I am incredibly proud of my team, they really do take great pride when dealing with our customers ensuring that they all leave us happy and refreshed for the day ahead of them.
I will be sure to pass your comments on.
Once again thank you, we look to see welcoming you back soon.
Best Regards
Debbie
Debbie Hamnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 September 2013

Clean, reasonably priced, great service, nice breakfast, helpful staff, comfortable bed/pillow and the pub next door (which isn't related) served fantastic food at a reasonable price. Will definately be back, which we will be now we have a daughter at Exeter uni.

  • Stayed September 2013, travelled with family
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    • Location
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Helpful?
Thank wilbertino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressExeter, General Manager at Holiday Inn Express Exeter, responded to this review, 20 September 2013
Thank you for taking the time to write a review on your recent stay at our hotel. I am so pleased to read your positive comments. I will share your comments with my team as they really do take great pride in the hotel and delivering a great service. We will look forward to seeing you again soon.
Best Regards
Debbie
Debbie Hamnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Carolina
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 September 2013

We stay here for one night on our way to Cornwall. Typical HI quality and ok service. Lot of contractors on site that were standing just outside the door and smoking. you had to enter through a smoke screen that was somewhat unpleasant and nobody seemed to care. beds soft as is also typical of UK HI locations and is a shame they don't follow the US standard which is excellent. would stay again as location is convenient.

  • Stayed September 2013, travelled with family
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Helpful?
Thank dmmcrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birkenhead, United Kingdom
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 September 2013

We stayed here for one night. It was easy to find. It is like a cross between a Travelodge and a hotel. Very nice room with pleasant decor. Much better than average bathroom, with a large shower (no bath) and good size towels. Extremely comfortable bed and pillows. Good TV, well thought out hanging, tea tray with plentiful supplies and extras available from the bar/breakfast room. Hair dryer. Easy access by lift or stairs. There is a bar/breakfast area. It was very busy but we took our drinks to our room in the evening and we managed to find a table in the morning. My only criticisms are that the red wine was pricey given the lack of ambiance and there was no bacon at breakfast though the scrambled egg was excellent. I would definitely stay here again.

  • Stayed September 2013, travelled with friends
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Helpful?
2 Thank Jenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressExeter, Manager at Holiday Inn Express Exeter, responded to this review, 11 September 2013
Thank you for sharing your review about your most recent stay with us on Tripadvisor.

Our Hotel is so easy to find and just a short distance from the M5, our location just outside of the City makes it easier to find, we also benefit from great bus links directly into the City of Exeter.
Thank you for your kind words about your accommodation, I am so pleased you enjoyed your stay with us.
It’s great you were able to visit our bar, if you prefer, you are welcome to take drinks up to your bedroom or we have a smaller area just beyond the bar with comfy seating where you can also enjoy your drinks peacefully.
A little while ago amendments were made to our breakfast and hot options added to the already popular continental items, as a brand the decision was made to offer scrambled egg, sausages and baked beans. This has been very popular but unfortunately we are unable to offer bacon at this stage.
I hope you will come back and stay with us again soon, please feel free to contact us directly for the best rates.
Thank you again for your review.

Kind Regards
Natalie Maun
Senior Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
2 reviews
Reviewed 10 September 2013

Stayed here on the 7/8 September . Great value for money cost £51 per night for two people with breakfast included. Beds are so comfy and the staff were great, anything you needed they would go out of their way to help. Will definitely go back.

  • Stayed September 2013, travelled as a couple
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Helpful?
Thank Elayne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 September 2013

Staying over the August Bank Holiday this hotel was busy but I enjoyed my stay in this modest travel hotel. Ideally placed by Junction 29 of M5. The hotel was clean and quite comfortable and the complimentary free self service breakfast was appreciated. I would be pleased to stay there again.

  • Stayed August 2013, travelled solo
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Helpful?
Thank KENC663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Exeter

Property: Holiday Inn Express Exeter
Address: M5 Jct. 29 Guardian Road | Exeter Business Park, Exeter EX1 3PE, England
Phone Number:
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#6 Romantic Hotel in Exeter
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Exeter 3*
Number of rooms: 149
Official Description (provided by the hotel):
Enjoy value and convenience at the Holiday Inn Express Exeter hotel, located just outside Exeter with good transport links. Our modern hotel is situated by a small lake just off junction 29 of the M5 and 5 minutes' drive from Exeter International Airport. There's plenty of complimentary parking on site and you can take advantage of the local park and ride bus service to get into Exeter's cosmopolitan city centre. Fill up at Holiday Inn Express Exeter's breakfast with hot items, served from 6.30am in our Great Room and included in all room prices. Free WiFi is available throughout the hotel making staying in touch a breeze and you can host business events in our 3 naturally lit meeting rooms. Holiday Inn Express Exeter is the only hotel to be located in Exeter Business Park and we're also conveniently placed for meetings at the Met Office, 5 minutes' walk away. Make the Holiday Inn Express Exeter hotel your handy stop-off if you're travelling to or from Cornwall. Our friendly Front Desk staff can help you plan days out to nearby Dartmoor National Park and the breathtaking Jurassic Coast. After a day of meetings or sightseeing, Holiday Inn Express Exeter's sleek Great Room bar is a welcoming spot to mingle with friends. Retire to your newly refurbished, air-conditioned Guest room to unwind with complimentary tea and coffee and watch TV on your 32-inch flatscreen. ... more   less 
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Also Known As:
Holiday Inn Express Exeter Hotel Exeter
Holiday Inn Exeter
Exeter Holiday Inn Express
Holiday Inn Express Exeter Devon

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